Avis Car Rental

Bruce C 

on BBB

2 years ago

Renter beware! If you drive under 70 miles total, you will be charged for a tank of gas even if you fill it before the return. Budget/Avis must be desperate to make money to have that rule in place and hope that the customer does not check the receipt. 

Kellie C 

on BBB

2 years ago

Terrible customer service. My car died and was left sitting for 2 days, leaving me stranded and having to find my own way back to the airport. One customer service representative flat out told me on the phone there was nothing she could do. Horrible experience and I will never use Avis again. I will strongly discourage anyone I know from ever using them either. At 7 days out, I even got a pending charge on my account saying I had the car for 13 days at that point. It's like there's no common sense when dealing with customer ... read more

Bernard P 

on BBB

2 years ago

We rented a car and returned it in exactly the same condition. 4 months later, I got a letter stating that I damaged the car and owe $2000 ( no proof was provided). The letter came from ********. Individual that received the car noted it was fine on return. They are definitely pulling some shady stuff at Avis, and I'll be lawyering up against them if needed. I also plan on reporting this to the attorney general, as this seems to be a common practice for them. 

Brandon H 

on BBB

2 years ago

Every time I rent from Avis Rental Car, I am diligent to return the car full of gas. Unfortunately, they have a blanket policy that if you don't put a minimum number of miles on the car during the rental period, they automatically charge you a $16.99 fuel service fee and don't even tell you they are doing it. Often, they don't check the mileage when the vehicle is returned and then you get charged automatically. Always check your receipt and call the company to get this charge removed if you returned the car after refilling ... read more

Corinna O 

on BBB

2 years ago

Avis car rental at the Burbank Airport is horribly understaffed. The service agents don't know what they are doing. We showed up slightly early to our reservation and they tried to charge us over $100 for 1 hour. Not only that, a representative came over to the credit card machine on the customer's end to accept all the charges! He even forged the signature! My husband noticed what he was doing and argued it right away. We had to come back a second time and now have to wait in their long line again. This is ridiculous! The l... read more

Mark S 

on BBB

2 years ago

I rented a car from Avis in Mexico, Cabo to be exact. They rented me a car with a bad/repaired tire unbeknownst to me. It went flat after going over a speed bump, actually the tire burst. I took it to the Bridgestone tire company to repair it. And what they found and I have pics of, is that the tire had been previously repaired where the burst occurred. Thank goodness it was not on the highway or my family and I could have been easily killed. When I confronted the Avis office they told me the car was in good condition despit... read more

Anita T 

on BBB

2 years ago

I already wrote a Google Review, but I am still waiting on my refund on a car I didn't even get. I decided to go with Avis cause my Amex gave me a discount. Should've gotten a car through someone else. They told me 30 minutes before my reservation that a car won't be available until 2 hours after my reservation time. I told her to cancel and not only did they not cancel they took money from my account even though I NEVER rented from them. I saw a refund of $74 something credited to my account but I'm missing like 75% of it. ... read more

Tiffany 

on BBB

2 years ago

Horrible customer service. They ran out of rental cars and had us along with 20 other people waiting in a line in the freezing cold in a parking lot. They began offering mini vans at an up charge which was absurd! Finally we spoke to a manager and they gave us a minivan at no extra cost. First mini van we received we had to instantly return due to maintenance issues. We waited an additional 30 minutes for a beat up mini van that later alerted us of low oil. Upon driving out the lot we noticed the low tire pressure sign. We t... read more

Tameka B 

on BBB

2 years ago

I rented a car on 1/20/2023 for 1/20 - 24 and was charged $495 with $200 security deposit. I called to extend my contract and was told it would be an additional $125 said ok charge my card. I was told I would have to come into the store. Went to look at my bank statement and was charged an additional $301 and then when I brought the car back in I was charged $212 which was very different from the $125 I was quoted over the phone. I paid it. When I get home I get an alert that my bank account was over drawn for $1159.74 from ... read more