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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Case # ******** - we have numerous items we left in the spare tire compartment of a car, trying to claim these items is basically impossible. The Website says for you to come to their desk in when you live out of state that's impossible. Have called the number on the website and left numerous messages with no one returning calls. Have sent emails and received automated replies. It just amazes me when you know exactly where you left something they won't look for it. And when you find an item on their website that matches your... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be loca... read more
They gave me a rental . That had bald tires when I first drove it the brakes and tires were making loud noise. I turned around went back in to Avis . Told the guy who gave me the key what it was doing he said it's been sitting for awhile you just have to work it in. I left I had to take my husband to his chemotherapy and radiation therapy appointments. The guy never even came out to show me the car or to look it over. I did call and complain numours times and got no where . The first night I drove the car it was a snow storm... read more
I rented a vehicle from AVIS at the Sanford/Orlando airport in March of 2023. After returning home I discovered that my credit card had been charged an extra $294 above and beyond the agreement that I had for the week long car rental. I also received an email from AVIS with the new total charge with no explanation for the increase. I called AVIS customer support to ask what was going on and was told that it was for a $250 "cleaning fee" plus taxes for a total of $294 as an upcharge because there was some beach sand in the ca... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ********,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show that when you spoke with our Customer Service Team on March 18th, 2023, a credit of $294.25 was issued. Please note the credit may take up to 10 bu... read more
Very very bad rental car company. The worst one in the whole world. One time I use to have reservations withe them I use to come at time , they said it’s right you have a reservation but we don’t have a car . Yesterday I have a reservation, I Com at the time they was closed, they changed the reservation for today, I’m coming again today and they are closed. They give me reservations for tomorrow. Spent the money and lose the time because Avis have a bad working team and very bad management. No thanks for Avis.
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have contacted our Operations Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We appreciat... read more
I wish I could them a zero. I had a 1 week rental car. Day 1- the car will not start. I call roadside assistance. They state they are sending a tow truck and that they will arrange an Uber for me. They tell me to leave the keys under the front seat mat. The Uber is to take me back to the airport to get a new rental car. The Uber arrives and takes me to the airport. The towtruck service is very busy. They will not arrive for 4-5 hours. It is around 8:30 pm when the first call is made. I go to the airport. I"m unable to get a ... read more
Business response:
Dear Mr./Ms. ******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pro... read more
I had a HORRIBLE experience at the Cleveland, OH Airport location. First, I had a mid size pickup reserved, but due to a flight delay, I missed my initial connection flight and had a 5 hour layover. No big deal, I thought, because my rental was prepaid and I'm a preferred member. Let me tell you how wrong I was. Apparently, after 2hrs beyond the projected pickup time, they release the vehicle and you're at their mercy. When I get to the airport, I check my app and see the issue. The app gave me the option to select a new veh... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that your reservation rate was honored, and you were not charged more for the provided vehicle. We additionally show that our Cus... read more
I rented a car online for pick up at Phoenix airport. I was quoted a total for 4.5 days of $300.33 with unlimited mileage. I declined all the add-ons, and returned it full of gas so the bill should have been accurate. When I got to the airport, they didn't have the car I reserved, so they offered me another car at no extra cost. I then signed on an electronic pad, but was not shown any changes to my original price. When I returned the car, they sent me an email invoice for over $1300. I called to find out what changed, and w... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Based upon the information you provided and the findings of our internal investigation, we have honored the pre-tax rate listed on your reservation. A credit of $1,05... read more
I rented a vehicle from an Avis branch in Texas and drove it to Detroit. During the trip, I received a message that the windshield washer fluid was low. Come to find out, this is because there's a massive leak in the line. I called Avis Customer Service who instructed me to simply take it to an Avis location and provide my reservation number (seems simple and reasonable enough). When I got to this location, the agent refused to do so, demanding that I first submit a roadside assistance ticket. I should not have to sit on hol... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *******<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. If you are still wishing to exchange the vehicle, please... read more
I prepaid for my rental months prior to my trip to Las Vegas. When I arrived to pick up my vehicle, very early in the day with no one in line ahead of me or behind me at the time, I was told that my discount that I used to reserve the vehicle was for the incorrect company; Xerox Company instead of FCA-Chrysler for which I have been employed for over 20 years. Instead of the client service agent assisting me in correcting the issue, I was charged more than twice the original price I was quoted with the agent projecting a "tak... read more
Business response:
Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pr... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,234 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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