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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Made a car rental under my name and using my credit card, I got a confirmation email and was asked about adding rewards number. No warnings or disclaimers stating that if you put in a rewards number it would change the reservation automatically. We put in my wifes reward number and it changed the reservation to her name, which typically would not be an issue for our family but I am flying bymyself for a funneral. The only way we knew this happend was an email stating the reservation had been modified. When we called customer... read more
Business response:
Dear Mr./Ms. ************<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindl... read more
I wish I could give them a zero. Utilizing the FastBreak service, I was under the impression that I would simply pick up my keys from the kiosk and leave. However, the attendant simply saw me approaching and was trying to get as many people away from the desk as possible. We were told there were no cars available, and we’d be waiting for at least 2 hours. My brother-in-law approached the attendant again, and then he magically produced a car. However, he demanded a $250 deposit and would not explain what it was for. I was und... read more
Business response:
Dear Mr./Ms. ******<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly prov... read more
They charge $50 cancelation fee. Even if you cancel 2 mins after reservations. This is robbery
Business response:
Dear Mr./Ms. Brewer<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly prov... read more
I file complaints with a better business bureau. I went to verify through my email and it said that it expired and it was the wrong address or some c*** And I couldn't seem to get back but obviously I say they have a lot of bad reviews too so that really isn't saying too much. I think people should get a better work ethic like we used to have cuz this is absolutely ridiculous a waste of time. I lost three friends my age **** and 56 life is too short to be d*** and round with this b******* this needs to be
On 3/26/2023, we rented a full-size vehicle from the Avis at Newport Mall in Jersey City. On our trip we notice that our tire appeared to be very worn. We continued on our journey but attempted to make several phone calls to Avis customer service to arrange tire maintenance or to get a new vehicle. Unfortunately, we were hung up on, transferred more than 3 times, and received no resolution as though your agents had no clue about vehicle safety. About 15 miles from our hotel in Washington DC, the driver side rear tire blew ou... read more
Business response:
Dear Mr./Ms. **************<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kin... read more
This is by far the worst car rental company I have ever experienced. Picked the car up at the Detroit airport after waiting hours in line, even though we had pre-paid on the app. Then only to receive a vehicle that had the front passenger door side smashed. I went right back in to report this and they told me to go ahead and just take it anyway because it would not compromise the safety of the vehicle and they would deal with it when I got to the Cleveland airport. I did not quite think that sounded professional, so I thankf... read more
Business response:
Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly prov... read more
DO NOT RENT AVIS! They have been a nightmare to deal with and their customer service is a disgrace. Between being passed around between departments, reps over promising and under delivering (or lack of delivering anything) and their inability to get anything done, my rental reservation is still open and not checked-in going on over 4 weeks. Do yourself a favor and avoid using them to avoid stress, worry and anxiety.
Business response:
Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pr... read more
Better business bureau does nothing to help. They send forms to sign through email. If I had access to a printer is would've just mailed my complaint in the first place. Make sure you have hours and days to spend jumping through hoops just to get heard. This place is more disgusting than the companies we come to them to get resolution from.
Added $93 to our bill in New Orleans for not filling the tank, it was filled to the brim!! This is a complete scam BEWARE lucky we took pictures of the the tank before we left the car, Avis you should be ashamed!!
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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