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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
What a horrible company! I paid for the insurance and roadside assistance when I rented a car from them in San Francisco. That process in itself was awful but the car got broken into and we called roadside assistance. They said they couldn’t do anything until we filed a police report. Had to go to the hotel, file a police report online because the police don’t do anything about it in San Francisco near pier 41, it happens so often. I could not get through to any of the numbers I could not talk to anyone randomly at two in th... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that you have already resolved this issue with our Customer Service Team.<br /> <br /> Thank you for allowing us to assist you.<b... read more
Avis/Budget tried to scam us from the pick-up counter till a month after returning our rental. From trying to oversell us on our rental choice because of sea level elevation to trying to charge us for a new windshield six weeks after the rental was over with the work-order for the windshield dated weeks after we returned the vehicle. Totally smarmy scam artists trying to screw you at every turn. Zero stars or negative stars would be more accurate. Thieves.
Business response:
<p>Dear Mr./Ms. *********,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.</p> <p>Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pro... read more
Reserved a large SUV in the Bozeman Airport Avis and received a small Chevy Equinox instead, with no consideration for a discount or upgrade. Passengers had to ride with luggage in our lap. Ruined our vacation. The car was dirty and made awful noises, as well. Horrible experience. Will never rent from Avis again.
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show that you have already had your concerns addressed by our Customer Service team and that a credit for the frustration this matter caused you was issue... read more
The car we got from the airport first was extremely smokey. The car the worker took us to next was a class below what I paid for and had a lot of safety issues (along with very annoying things). High beams did not work and made for very unsafe driving conditions, CarPlay did not work, radio blasted loudly randomly even when "off", windshield wipers did not work well/left streaks everywhere and was unsafe during rain, no armrest and all manual seat adjustments (I paid for a car that features electronic features and a comforta... read more
Business response:
Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pr... read more
Y’all literally did it again!!! A freaking again!! Another $303 charge that is pending that y’all have proved that’s not mine that has my account again in the negatives!!! It’s the holiday weekend and I am BROKE AND CANT DO ANYTHING BECAUSE THIS IS PENDING!!! I should have $155 in my account right now with over $100 being able to be sent by Uber and to put gas in my car to Uber today! BUT I CANT!!! Because I can’t even put gas in my car because the account is pending a $303 charge that has me in the negatives!! IT TOOK 5 DAY... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that you are renting as part of the Uber rental program. Per the Uber terms and conditions the rental is renewed every 7 days, par... read more
Terrible company. Would not accept my visa platinum card that I've used to rent cars from them for 15 plus years. Employee at independence Missouri location is awful at best and their customer service people are rude hateful and uselesss
Did two rentals in Spain in April. Avis has a new policy where they charge you for a full tank of gas when you pick up the car. It was about 80 euros. When I brought back the car, both times, the tank as full. The attendant stated that they would refund me the money in 5-7 days. Nothing ever occurred. I tried to call them. You cannot get through to any of the numbers listed. They are busy. So, I disputed this with the credit care company. Be careful, they tend to rush through the process.
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records for do not show a fuel charge on your final statement. We have also sent you a copy of your final receipt showing no fuel charge was bill... read more
I will never use this company again. After renting a vehicle for a week with no problems, I received a letter 30 days after return that there was 'tire damage' and my card would be charged. The company would not provide any tangible evidence that said damage was incurred during the term of my rental. After an exchange via email, I received two emails that stated my card would not be charged, but my card was charged the day after. I had to file a dispute with my credit card. Fraudulent actions. Google reviews indicate I am no... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ********,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that our Customer Service Team did submit for a refund on May 23rd, 2023. Please allow up to 15 business days for this refund t... read more
AVOID AVIS LIKE THE PLAGUE!!!!! My wife had the worst customer service experience of her life with Avis. She first received a vehicle with a heavy cigarette smoke smell at the downtown Dayton location and there were no other vehicles at the location for her to swap. She then had to go to the Dayton airport location and the Avis rep was awful and not empathetic at all! He even told my wife that the other location was lying or implied that my wife was lying about them not having other vehicles. She got a different vehicle, whi... read more
Business response:
Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly prov... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,220 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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