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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Avis charged me $125 to clean a "stain" on the back seat of the car. I explained I was never in the back seat. I literally drove from airport, to rental house and back to airport 3 days later. It cost less than $3 to top off the gas tank. Nevertheless, they insist on charging an extra $125 for cleaning. I asked for proof that they did not charge the prior renter the same amount and for photos of the vehicle after the alleged cleaning and have received neither.
I am not at all satisfied with my experience at Avis. I was using the car for emergency business travel; the only reason I had to rent the car in the first place was to drive to another airport 4 hours away because my initial flight was cancelled. Halfway through the journey, the engine of the car overheated, and I was forced to pull off the nearest exit to a gas station. I waited at the gas station for an hour and a half for the car to get towed and for my Uber to arrive to take me to the nearest Avis. I then waited two hou... read more
Avis in casper Wyoming told me daily rate was 49 $ , and the lady who rented the car told me if I need the car longer then exspected to call on Friday before 130 pm , wich I did, when I returned the car they charged me 450 $ extra then what was quoted ...these people ate rude, disrespectful, dishonest, and are crooked !!! Don't rent from avis period ! They lie at the end to get more money !
I take the time to give a review at the request of your website through an email I received. Took my time gave details and quality information about the business you suggested I review then when submitting it at the point we're you request verification through a code sent to email or SMS. I was kicked off the page and returned to a blanc review form. So all the time I spent, close to 20 minutes was just erased. Please take the time to save people's reviews during your verification process or perhaps request the verification ... read more
They keep taking money without authorization, months after rental was returned. I did a stop payment and they used a different name to charge my card anyways. I decided to use a credit card with only enough for two weeks of weekly payments and now they won’t take my money. Money is available on my credit card but they won’t post it to my account. So that’s make my payments late and now they are charging a card that has been canceled for an additional $300 in late fees because they refuse to take my money. They charge us for ... read more
Terrible cars. Terrible service. My car didn’t start. Thought the battery in fab was dead. When I called for roadside assistance I was told to find a locksmith. When I was finally able to get the car started I had to drive back to the airport to exchange the car. I would not rent from them again
Offering a means to prepay for a vehicle but requiring customers to jump through hoops to get a refund for early returns is a horrible practice. When I went to return the vehicle, I was told I could be refunded 500 of the 700 i prepaid because I only had the vehicle 2 days instead of 7. This ended up not being correct. On top of that, it could not be done at the establishment itself. This started a process in which I called customer service and had to argue for 30 minutes to have my refund request escalated for review. The r... read more
AVIS Car Rental - FINE PRINT - I rented a car from their online site, saving $47 using “pay now". I returned the car - 6 days early. It was fueled and without damage. I received a text message saying the car was accepted and returned. They did refund me the $250 deposit, but I anticipated a pro-rated car rental return. The original cost was $532 for 10 days. It is 8 days since the return, and I am still waiting for the money to be returned to my account. I know they may "adjust" my cost to rent the car for fewer days as per ... read more
Business response:
Case: 55245148<br /> <br /> Dear Mr./Ms. Davala,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions of t... read more
The worst experience ever. I flew into Tampa International Airport and picked up a rental that I booked. I have private insurance and insurance through my credit card. I am aware that customers can DECLINE insurance from the company. I declined. The man that issued my keys told me that I can not. I told him that I CAN. I told him that I did not want the insurance through Budget and again declined. He went ahead and added the insurance to my rental. I called customer service immediately! I was told that it would be removed af... read more
Business response:
Case: 55098526<br /> <br /> Dear Mr./Ms. Sutherland,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show that you have already contacted our Customer Service Team and a refund of $123.04 was issued back to the card on file.<br /> <br /> Thank you f... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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