Avis Car Rental

Teacy C 

on BBB

2 years ago

There vehicle broke down with 13000 plus miles. Left us stranded in Tennessee. They cared more about there car. After 3 tow trucks were set for the car and no taxi, Lyft, nothing for us. Left my disabled veteran husband, my mother in law, me and alot of luggage. Finally my husband walked 5 times in the storm with all our luggage to a hotel across the interstate.Hotel fee and we paid 250 to get back to Nashville 80 + miles from car breaking down. They repeated they were gonna help us. Then after no ride they told us to get an... read more

Jl L 

on BBB

2 years ago

IN AZ ALL WE NEED IS PICK UP BEFORE 3 SUNDAY AT THEY'RE OPEN STORE SIMPLE AND DROPBOFF NEXT DAY SIMPLE 5 AGENTS DIDN'T SPEEK ENGLISH EACH ONE 45 MIN CAN'T PUTTING US ON HOLD WE ASK ARE YOU FROM IS STATES THEY ALL TOLD US NO BY WEVKEPT YELLING THEM DEATIL MADE IT SIMPLE 11 am till 130 still they all are confuse hold time 4 reps we are DONE NEVER AGSIN ITS TO LATE OMG GET US SOMEONE TO SPEAK ENGLISH OR SPANISH STUPID TO HIIRE OTHER CONTRYS NO ENGLISH DON'T KNOWB WUSSY THEY ARE DOING HIRE AMERCANS OR US HISPANIC WE CAN DO THE J... read more

Tracey M 

on BBB

2 years ago

Rented a car from the Orlando airport 5 months in advance!! They told us a spot to pick up the car and we walked forever with our luggage to get it and it wasn’t there. Went back in the airport they finally gave us another car. We get to that car and it was filthy. Wtf get your crap together cause we will NEVER rent from this company again or recommend 

brandy b 

on BBB

2 years ago

I booked and prepaid for a rental for July 20 - July 23, to be picked up at PA airport when the flight arrived at 11:55. My plane was delayed a few minutes. I arrived at the kiosk to pick up the car at around 12: 40. The kiosk was closed; I was unable to pick up the vehicle. I need not tell you how dangerous it is for a woman to be alone in a parking garage at an airport in the middle of the night. I ended up Ubering to the hotel at 2:00 AM, after spending about 30 minutes on the phone with AVIS personnel, only to find out t... read more

racheal v 

on BBB

2 years ago

WORST CUSTOMER SERVICE! We rented a car that overwhelmingly smelled like smoke, the dashboard was cracked, there were many scratches and dents, which we could have lived with if it wasn't for the smell! We called to complain, and their solution was for us to return it for a smaller call at more money! Then, to top it off, we were charged MORE money than what our agreement said and instead of getting an apology and refunding us the difference, we have to send copies of our agreement to them (which they should already have!) a... read more

Gina A 

on BBB

2 years ago

Bought a car online from RubyCar and it's been a nightmare. At first there were several people e-mailing and calling me but as soon as they got my order...Cricket's. Purchased the car on 4/28/23 and I still have no tags and now no one will answer me?? We financed through Capitol One and paid it off before 30 days, made 2 trips to our DMV to be told their was no Title in Virginia for that vehicle. I'm riding on Temporary tags that expired weeks ago and NO WORD from anyone. Very dissapointed and I'm older and honestly didn't k... read more

Richard S 

on BBB

2 years ago

WAS GIVING A DEFAULT RENTAL WHICH I COULD NOT WORK UBER IN. IVE SPENT COUNTLESS HOURS AND DAYS TRYING TO RESOLVE ISSUE. MY RENTAL CAR IS DUE AND IM TOLD IM RESPONSIBLE FOR PAYMENT. SPENDING MONEY ON GAS WASTING TIME FOR WORK WITH BO COMPENSATION OR RESOLUTION IS VERY BAD FOR BUSINESS. IM A BERY LOYAL CUSTOMER AND WANT TO CONTINUE THAT WAY. I WOULDNT WANT TO CONTACT BBB FOR BETTER RESOLUTION WHICH I THINK YOU GUYS ARE VERY CAPABLE OF HANDLING. IM VERY MUCH DISAPPOINTED AT THE MOMENT AND PRAY YOU GUYS CAN FIND A RESOLUTION. TH... read more

Tyler E 

on BBB

2 years ago

Avis gave me a car with low air in the tires when I realized it in my driveway, I turned back and had them fill it after the employee at the counter tried to tell me it was just a sensor. The light turned off after he put air in the tires but 2 hours later the drivers side rear tire was completely flat. I called road side assistance and asked to have the tire changed and wave the fee since it's not my fault and they said I'd have to wait until they opened again to garantee id get my money back for it. The Avis in town was cl... read more

Yan Y 

on BBB

2 years ago

I had been Avis preferred plus member for years and was very satisfied with the service. I was shocked this time. I was not able to reserve a car through Avis App as I usually do. I had to call customer service multiple times. Every one promised to report to their supervisor to get the issue solved but I have never got one response. Today I was on the phone with the customer representatives for almost an hour, finally I was able to make the reservation. But when I got the email confirmation, I saw discrepancies and was shock... read more