Avis Car Rental

Sam S 

on BBB

2 years ago

First quote was an attractive $438 for a van Ny to FL. At pick up it went to $896. No real explanation as they say "original was only an estimate". Then they said $200 taken off for deposit. Then got the bill a quick grab at my card the very day I dropped off the van near 5pm running up to $1029!!! Put in a dispute as their customer service said fees added for using the airport as pickup and a cleaning fee max of $250. Even tho they determined cleaning on an already clean van the very day I dropped it off charging my card th... read more

Jermaine M 

on BBB

2 years ago

Horrible corporate processes and even worse customer service. Worst experience I’ve had te to g a car! I am leaving 1 star because you can’t go lower! 

Matt J 

on BBB

2 years ago

Rented a car but when I got there the didn't have my car and made me upgrade to an SUV for an upcharge. I rented the car for 7 days and was told if I return it early I could be refunded those days I didn't use it for. I returned it 4 days later and was charged the full price. I felt scammed and exploited because of the situation. 

Meanasha S 

on BBB

2 years ago

THIS COMPANY IS HERE TO STEAL YOUR MONEY!!!!! I am waiting for a refund from them for over 2 months already. They sent me an email that they issued the refund and I need to contact my bank. I did so and my bank says they never issued my refund. Do not rent from them!!!!!!!!!!! 

Aaron T 

on BBB

2 years ago

Do not use this company! They quoted me a price of $899.25 for a lengthy rental. When I returned the vehicle, they did not give me any sort of itemized receipt or explanation of vehicle return status. Several days later, they charged my account $1168.27 with zero warning or explanation. I have attempted to get them to refund the difference, or at least explain the pricing discrepancy, on multiple occasions and through multiple channels. They have never reversed the charge and refused to explain the pricing discrepancy. The d... read more

Annette G 

on BBB

2 years ago

I had a one day rental in New York City, dec 23- Dec 24, Returning in Rochester, NY, (Jefferson Road location) That day was bad weather and the person from Avis called and told me to leave the car in the parking lot with the keys under the matt. They said we are short staffed because of the weather but someone from another store was making there way over to Jefferson Road. Once we got to the location to return the car (it was closed like they said) we called the customer service 1-800 and told them the car was at the locatio... read more

Will J 

on BBB

2 years ago

I wish I could give negative stars. Long line. Everyone in the line said the same thing. “I wish I could have used National or Hertz but I HAD ago use awful Avis”. Everyone hates you. 

Corey R 

on BBB

2 years ago

Avis is the worst, Do Not RENT. They wanted to charge me $450 for cleaning dirt from the car . Which I was under he impression that cleaning was something they supposed to do anyway .l call customer service ,after about au hours on the phone they reversed changes but I don’t need that type of stress over dirt in the car wdh . We rented from Avis for about a year here and there but that was the last time even if I have to pay a few extra dollars oh well .Avis I’m done 

Jean S 

on BBB

2 years ago

Nice cars but watch their policy on how to return their cars and the fuel service options especially at airports when you take shuttles to pick them up and are dropping the car off at airport parking lots full and never seeing an attendant to show receipts of proof when you put the gas in tanks . They will bill you for it anyways . They don’t bother to look at the gas gage, they need to see your receipt as proof .. just make sure you read the paper work you sign . These are the 3 options : 1. Accept the Fuel Service Option, ... read more