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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Rented a car in Kansas City International Airport. Car reeked of smoke even though Avis advertises their fleet of cars is 100% smoke free! Not true. I felt sick the entire vacation due to the smell of smoke in the car!!
Business response:
Dear Mr./Ms. ****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provi... read more
I rented a car on Nov 9,2023 from Avis in Charlotte. Line was super long and had to wait for 1.5 hours to pick up a dirty car with less than full tank of gas. Only 4 agents available to assist. The car was below the full line when I picked it up. On Nov 10 no one available to check in my car. When I saw my receipt I was shocked to see a fueling charge as I left it with probably a book out 2 more gallons than when received. I called customer service and they credited me back that charge. However, what Avis/Budget is doing sho... read more
Business response:
BBB #: *****<br /> <br /> Dear Mr./Ms. *******<br /> <br /> <br /> We are sorry for any trouble you were caused during your recent rental and for<br /> your poor experience. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We apologize that your vehicle was issued with less than a full tank of gas. In such an instance, we encourage customers to advise the Avis staff at the rental location so the renta... read more
I rented a vehicle from **** which was a wreck . I asked to be provided with another vehicle to which I was offered a pick up truck . That is not the same class as a *** 5 series . The *** broke down in ******** . This was the day the car was due to be returned by 3PM . We were told a tow truck would deliver a car with a half hour to one hour . There was an **** location 12 minutes from where we were . Yet 4:15 minutes the tow truck arrived . That is 1:15 PM. **** sent the tow truck from *******. Thats correct the same locat... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that you originally booked a vehicle for 3 days with 200 KMS per day for $387.43. We show that you ended up keeping the vehicle ... read more
My husband was contacted by Sedgwick about “supposed” damage to a vehicle he rented to take Scouts on a big trip. Rental dates July’22 and “claim” date was July’23. Pictures of the damaged vehicle had snow on them and the odometer was 7K+ miles higher then when it was returned (surprise.!! We still had the receipt). You really should follow the example of the kids and Do a Good Turn Daily and not promote fraudulent charges against a nonprofit.
Business response:
BBB #: *****<br /> <br /> Dear Mr./Ms. ********,<br /> <br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.<br /> <b... read more
I had a bad experience with my rental I'll never going rent with Avis or Budget customers service don't give a ****
Business response:
BBB #: *****<br /> <br /> Dear Mr./Ms. ******<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.<br /> <br /> Reser... read more
Attempting to rent from Avis has been a nightmare! They do not have any real way of solving the issues because there’s not even a way to contact them all the phone numbers lead back to customer service who knows nothing and the staff inside the locations don’t care about helping. This is ridiculous
Business response:
BBB #: *****<br /> <br /> Dear Mr./Ms. *******<br /> <br /> Thank you for taking time to contact us regarding your experience with Budget. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved.<br /> <br /> Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of Budget' usual high standards, and that t... read more
I prepaid for two days. I returned it a day early. They told me they won’t refund my $160 for the extra day because it was prepaid but suggested I don’t prepay next time. It’s crap company. I won’t give them my business again.
Business response:
BBB #: *****<br /> <br /> Dear Mr./Ms. ********,<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> As clarified in the Prepay Policies on our website prior to completing a reservation booking, we do not consider early return for refund. We understand that you may have overlooked this policy and do confirm that our Customer Service team provided a one time courtesy adjustment of $150.23 on ... read more
I have rented a car on 11/3/2023 and told the agent about our intentions to droop off at a different location. The initial location selected was Forth Lauderdale but we end up flying from MCO airport just to found that we have a charge of one time fee of $150.00 in addition to $10.00 fee for the changes made . Which is equal to a full day of car rental..I may agreed to pay some reasonable fee but not this ridicule amount. I will have them a -5 but the lowest rate is 1 .
Absolutely awful!!!!! I prepaid and booked an 8 seater xl car for my family’s first Disney trip on Christmas. Our flight was a nightmare with delays and I should have just been able to get the car from the lot. I was a preferred member and prepaid. But nope. Pregnant I waited for 3.5 hours from 2-530am while my husband spent money on a taxi for our other 3 kids. Finally when it was my turn in line they said my car wasn’t ready and they cohmd give me soenthing else. I said no a 5 seater won’t work. They said they cohmd give m... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,234 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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