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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Horrible for international travel. My drop off location was closed so I contacted Avis customer support for advice. I was told I could drop off the car at the Lisbon airport and I would not be charged a fee for the revised dropoff location. I was instructed to contact customer support if I was charged and it would be removed. The day after I arrived home (10/26/2023), I received a final bill (invoice was in Portuguese only) where I was charged two fees for dropping it off at the airport. I contacted customer support but ther... read more
I wish I could give a lower rating. Used their website to book a rental. Had a great price for a van. Selected prepay and the next screen I looked around to see if there was any added fees or taxes before I entered my details and credit card information. I looked for around 10 minutes and could not find it. So, I hid submit and the next paid increased the price by over $67 for taxes and fees. The page said there was free cancellation, but when I tried, they said they would charge me $50 to cancel. I called the support line a... read more
Horrible returned the rental car I even cleaned it out vacuumed and all and they are trying to day there is excessive pet hair when I don't have a pet. They are trying to charge me $315 for it when they gave me the car as a free upgrade so seems kinda fishy to me. I am not happy and will never go there again.
On Saturday November 11th around 12:30pm I arrived at the Budget Rental Car Rental Location at the Philadelphia International Airport for a reservations I had to pick up my car. My Birthday Weekend. So I go to the fast break area to pick up my car like I normally do and have done for years. then I drive to the exit gate to check out. As I arrived at the exit gate, the agent at the gate gives me the death stair. So she asks me with a ATTITUDE for my drivers license and card. So I ignore her attitude and give her my credential... read more
I rent a car in Texas to get home. Told the gentleman at the counter Hbg airport would be closer so please change destination. Apparently he didn’t and when I dropped of the car at the airport instead of York (which is about a 40 mile difference) found out they charged me an extra $750 because of that. Was never told anything about it till I seen the email receipt
Charged my card $408.00 five months after my rental. The business said the vehicle had a damaged windshield yet refused provide any evidence that the vehicle had actually been damaged. I closed my checking account to prevent them from doing this again. I even purchased supplemental insurance to cover such things, but that made no difference to the hustlers. This company is a criminal enterprise disguised as a car rental company. I recommend people looking to rent a car look elsewhere and only deal with reputable companies.
Business response:
BBB #: *****<br /> <br /> Dear Mr./Ms. *******,<br /> <br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly reach back out and provide us the following information below, so we can investigate this matter... read more
Horrible credit card policy. If you use the pre-payment process, then you get a new credit card prior to picking up the car, you will be forced to cancel your booking and make a new reservation...probably at a much higher rate.
Business response:
Dear Mr./Ms. *********,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly ... read more
The worst!! Reserved a car, but it wasn't ready. Called customer service, said it was available, showed up, said they gave it away.
Business response:
BBB #: *****<br /> <br /> Dear Mr./Ms. *******,<br /> <br /> Thank you for taking time to contact us regarding your experience with Budget. We apologize for not being able to locate a vehicle for you at your arrival time.<br /> <br /> We see the reservation was booked less than 48 hours prior to the pick-up time and we were not able to secure a vehicle for you. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are scheduled, it causes us to be short on vehicles. I completely under... read more
They charge for fuel and it is hard to get the money back. Scams customer for more money.
Business response:
BBB# ********Case# ******** Your file referenced above to the BBB has been forwarded to our office for review and reply. We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, ABG Response Coordinator
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,218 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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