This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Avis car returns in Austin may be charged a fuel service charge even if you return the car full. If you don’t call to complain they will just enjoy your extra payment and launder the money as a fuel charge. Customer service will not provide new receipts for 3 to 5 business days and a manager escalation takes 48 hours for a callback (I don’t believe they will actually ever call) Is this a fraudulent company? The Texas attorney general should investigate this company for fraudulent practices. My experience mirrors numerous oth... read more
The vehicle that was given to me at LAX airport had two tires that were extremely worn and bald, the auto-retracting side mirrors didn’t fully work so we had to adjust them into place every time we started the vehicle, the back bumper was not attached at one corner by the back wheel so it flapped the whole trip, and the reverse camera stayed on the screen for the first few minutes of driving. Ultimately, you should be concerned with Avis at LAX as this vehicle did not feel safe at all, and I am shocked at the poor level of i... read more
I would give a zero! We planned a trip a year in advance to Washington for a family of 9. We reserved a 15 passenger van. We received several confirmation emails in which we confirmed it. They agent called us on Friday at 2pm and cancelled it. We were leaving Sunday morning. Of course they cancelled it when we had a $700 reservation. Upon cancellation they had it online but now is $1600. With several rounds of emails(because customers ARE NOT afforded live agents to discuss anything) They now can't find the original agreemen... read more
Worst car rental experience!! Prepaid for a car rental. The very next day the same rental was over $80 cheaper. When brought up to the customer service counter. They said since I PREPAID there was nothing they would do. You would think reserving ahead of time would be cheaper then spur of the moment? They said to never prepay ahead of time or else they would have helped. How ridiculous!! $80 is a big difference. I was flabbergasted. I will never use AVIS again.
1 star is too much. I made a reservation and unfortunately no longer able to travel. I've been trying for 3 weeks to cancel without luck. Today I was informed that I now have to wait until the reservation passes and not picked up to receive a refund. Avis isn't willing to help resolve this matter.
I booked to get a car from Avis 9/23/23 and when I got there they were closed an hour early, then I rebooked for a different location and prepaid for the vehicle. I wasn’t able to actually get the car so I called customer service about a refund the guy was somewhat helpful and said it’s take 3-5 business days after that time passed the refund still wasn’t issued so I called back. During the call back I was told it be 3-10 business days, basically 2-weeks for something that took 90 seconds to do, ok cool whatever. Today is no... read more
Avis added a $157 fuel charge to my bill the next day. Had they done this at the desk I could have/would have complained. I returned the rental car with a full tank of gas- even heard two employees tell the desk agent the car was full. Next day, extra $157 fuel surcharge. Contacted Avis Customer Service who basically told me “to bad”
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that when our Customer Service Team spoke with you on August 7th, 2023, they request that you submit a copy of your fuel receipt fo... read more
Very unhelpful customer service and wouldnt allow me to move my reservation to following day after I had it reserved for 4 days.
I rented a vehicle from Avis at Denver International Airport recently. First time in Colorado to plan my daughter’s wedding, so I didn’t know any better and believed it when the lady checking me in said I should purchase a toll pass. I usually do not purchase any extras, but she was convincing and sweet, so I agreed. She told me it was only $30 to add the package on – it came out be $60.35. According to Julio from customer service (useless and quick with his responses) this was non-refundable as “stated in the contract” that... read more
Business response:
BBB #: *****<br /> Case: ********<br /> <br /> Dear Mr./Ms. ********,<br /> <br /> In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Avis strives to provide a mechanically sound, well-maintained fleet, and your experience is not typical. We are sincerely sorry th... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com