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AutoNation Ford Westlake
- Car Dealers
- Westlake, OH
About this business
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
Location details
23775 Center Ridge Rd, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My husband and I have bought and leased 5 cars from here. We used to love it and always worked with Hans. We even sent family members here because we loved it. We saw a steady decrease in the service department but felt we could trust Hans and he wouldn’t steer us wrong when buying. In February we leased our second explorer (2017 first and now 2020) and bought a used explorer. My husband questioned the breaks on the used explorer that day and they assured us to trust their mechanics and they were fine. A week after having it... read more
Business response:
Briana, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (440) 296-3019 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Recommendedfast friendly customer service 🙂
Business response:
We appreciate you taking the time to leave us a response, Holly! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Highly recommend! Their service center is very clean! They’re also very quick and efficient. The waiting area has plenty of seating, a TV, and coffee machine.
Business response:
Julia, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Unfortunately there has been zero service recovery from your dealership in dealing with an issue with our brand new vehicle. It has been in for repairs way longer than we have had it at home. Very disappointed. Attempts to contact the GM to discuss have not been successful. It’s sad that with his first major purchase our son had to learn that there are companies that only want your money and don’t care after they get it.
Business response:
Patty, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.
I always can trust that my auto will be fixed in a timely manner and exactly what is needed. No more and no less
Quick honest friendly service. No pressure to fix things that aren’t necessary. Service staff (Jason) willing to answer all questions and go the extra mile.
Business response:
We are pleased to hear you had such a positive experience with us, Janet! Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
The service team always does a great job for me. They treat my truck with the respect and care that I like, their upfront about costs and timeframe I appreciate all the hard work. I will continue to have all my maintenance done on my vehicle there
Business response:
Thank you for taking the time to share your feedback with us, Scott! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
The staff at AutoNation Westlake are very efficient. They keep in touch in case there is something that needs to be attended to. With my Focus and now my Escape I can count on them keeping my car in great shape. Jason and the rest of the crew are what keep me and my husband coming back.
Business response:
Cynthia, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! If you ever need help, just give us a call. Happy motoring!
Fitting me in at the end of a workday to buy and change a tire was considerate and appreciated. I bought my leased vehicle in June when I discovered the new models do not have CD players. With Autonation Maintenance I'm hoping to get five years out of a 2017 Escape.
Business response:
Jack, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Frequently asked questions about AutoNation Ford Westlake
How is AutoNation Ford Westlake rated?
AutoNation Ford Westlake has a 4.4 star rating with 4,283 reviews.
When is AutoNation Ford Westlake open?
AutoNation Ford Westlake is open now. It will close at 9:00 p.m.
Need help? Contact us.
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