This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
AutoNation Ford Westlake
- Car Dealers
- Westlake, OH
About this business
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
Location details
23775 Center Ridge Rd, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
these guys suck .do not have your car sreviced there. multiple reasons . dont get me started..dont do it . the worst.
Business response:
Thank you for sharing your review with us. AutoNation appreciates you taking the time to give us your feedback as we are always looking to improve, and your feedback enables us to do so. The management team has reached out to the customer to assist them with their concerns.
Worst dealership we have ever used. Still have our car and have not contacted our extended warranty company to discuss them paying for our repairs. Also, they have lied to corporate Ford in Detroit concerning the matter. No one has called us even after several attempts to reach out to them. They do not care what customers' needs are and ignore you totally. I will never buy a ford again. If we get our car back any time soon, we are now concerned that the repair to our sun roof may not be done correctly and will be in a real d... read more
Business response:
****, I apologize my team in service has let you down. Will you please call me at your convenience at ************to discuss. Respectfully, ****
Bought my 2015 **** ****** limited in April of 2023. In 2 months had to replace two tires, all brake pads, rotors, and a seized caliper, a battery in September, and just now am replacing all suspension parts. Paid $12,995 for the car, 21% apr that they didn’t discuss with me, (I’m a young woman who was buying my first car from a dealership), after tax $15k. Lied about the tire warranty and alignment warranty that they sold me on. Lied on the inspection sheet. I’ve replaced all 4 tires and have to replace another 2 because th... read more
Dealer responded to my questions in a timely manner.
Terrible place to do business with; we got a van from them, had to wait to have 2 tires installed and the interior re-cleaned because it still had stains. We didn't realize the 2nd row middle seat also needed repairs having a strap broken. Van vas delivered to us late due to them ordering wrong size tires at first. Then when we asked for loaner to have the seat repaired they said no, none available. We returned the van falling under the 5 day return policy only to wait 2 weeks to get our money back. Upon return of the van th... read more
They answered my questions and were very helpful to me.
Business response:
Hi Shelley, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
If youâre looking at a vehicle at Auto Nation Ford contact Denise Kucinich. She answered all of my questions right away. She made my purchasing experience stress free.
Business response:
Nick, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Had a recall on my Ford Fushion. Was told by the dealership they would not provide a loaner car. The recall was to take 4 hours to half a day and Ford policy states if a recall akes more than 1 day to repair a recall, Ford is to provide a loaner. However, the dealership would not service my car for 3-5 business days so I would need a loaner car due to this inconvenience. No one was willing to assist in the service department including the Service Manager. I spoke with Ford's Consumer Department, and she mentioned speaking to... read more
Business response:
If the customer would like to contact me personally, I will verify the recall and schedule a loaner car if the recall will take longer than a day. Respectfully, Dean ****** General Manager
Went for service April 3 2023.Was told of leak under car. Couldn’t wait for service had another appointment. Next day went to different auto shop thought it might be something easy they could fix. Was told transmission problem, so I had about 3 weeks before warranty has up. Took it back to Autonation was told oil pan leak . Question them about other diagnosed. Got mad wouldn’t answer question or emails or calls I made. So like the day before my set appointment for oil pan,call to verify appointment because never got email. T... read more
Frequently asked questions about AutoNation Ford Westlake
How is AutoNation Ford Westlake rated?
AutoNation Ford Westlake has a 4.4 star rating with 4,250 reviews.
When is AutoNation Ford Westlake open?
AutoNation Ford Westlake is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com