This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Atlantic Cellular
- Mobile Phones
- Lewes, DE
About this business
MasterCard
Location details
18388 Coastal Hwy, Unit 3, Lewes, DE, 19958, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a new customer, my best description is that I got "took". Literally and figuratively. They took my Motorola cell phone on a "non trade-in" contract. Wiped it and sent it off. I understood from the STORE MANAGER that I had to give it to him. Secondly, I tried to pay off the new phone at the store, but he only offered a 2 year payment contract and said if I paid the phone off, that the discount offered on the phone would not apply. Lastly, nowhere in the contract did I find the discount documented, only that "I'd see it in ... read more
Business response:
Today I received a call from an upper level manager at Go Wireless who was earnest in listening to my complaint, and told me that he had contacted the store at which I had had an issue to talk to the store manager regarding my experience. Go Wireless did offer to help me with some of the costs of "additional" phone items that were sold to me that I did not ask for (phone cleaner/case/protection). As well as to not charge me the $35. activation fee. However, what was most important was being able to ask this manager if sellin... read more
I was opening 2 new lines for a business account, the sales representative (Jacqueline) was very helpful and was having issues with the system and hadn't activated business lines before. She was walked through with another agent through a system that he walked her through. After issues for over 2 hours I asked if I could use the restroom and the Manager was extremely rude and denied me of using the restroom citing it was due to "COVID". I'm signing up for a company to spend thousands of dollars over the course of several yea... read more
Business response:
Hello*****. We apologize for the delay in our response. We are also sorry that your in-store interaction was not up to standards. We do have policies put in place regarding restroom use. If you would like to discuss this further, please email ****************@gowireless.com.
The staff did not do anything about my cancelled acccount.
I was MISLED AND AM GOING TO STORE SHORTLY TO RESOLVE ONE LAST TIME AND IF NOT RESOLVED I WILL BE SURE NO MORE CUSTOMERS IN MY AREA SUFFER SAME FATE AS I HAVE
Business response:
We are sorry to hear about your in-store interaction. Can you please email us at ****************@gowireless,com to address your issue?
Went to Verizon Victra on ******** Ave. in *******, CA. Upgraded my daughter's phone to a new i12. They said they handle the set up and all the details there. Before he deleted her old phone, we asked to make sure he had backed it up. He insisted it was backed up. Turns out the rep. did not back up the old phone at all (this was later confirmed through Verizon technical assistance and Apple technical assistance). This has cost my daughter several years worth of important data including college notes. She was devasted. Vic... read more
SCAMS R US, should be the title of Victra - Verizon Wireless Phones. Went to the Victra store on ***** Blvd, in**************, NY on April 11, 2021. We purchased 4 new IPhone 12's and transferred an additional line. We were told we would get back in rebates from Verizon via a mail order gift card within two billing cycles. After the third billing cycle I called Verizon Wireless and they told me I was supposed to file a rebate online and the store should have told me that. Called the store and they said there was ... read more
If you're looking to open an account, I would recommend going to a corporate store. I was having an issue with the $500 sign-up bonus and the corporate rep couldn't or wouldn't help me because I opened the account at an "indirect location" and not a corporate location. They kept referring me back to the store.... The GO WIRELESS account rep never responded to a single e-mail. This issue took them weeks to figure out and I still wasn't given an update. I found a random GO WIRELESS business sales number online and I found a re... read more
Business response:
We are sorry to hear about your interaction with the location. This is not what we like to hear. We are also glad to see that you were able to get it worked out with one of our business representatives. I am going to take this information and pass it on to the location for proper coaching/training, as we should have contacted you back through email the first time. Thank you for sharing this with us. We will make sure to improve the in-store experience for next time.
completely dishonest company. should be out of business. Anyone reading this should know that that under no circumstances should you purchase anything from this location. This is not a real ******* store even though they dishonestly use their name on their sign. Instead go to the real ******* store across from **************************************. This location adds all kinds of fees when you buy a phone that you don't realize until you get your bill. These are top notch scammers that added $105 in fees to my account when ... read more
Guess I'm going to have to file a police report and take them to small claims court. In January of 2019 I purchased a LIFETIME screen protector replacement warranty with them for $100. My receipt even says Lifetime GoAdvantage warranty. I went in to the store in February 2021 to get a new screen, to which I was informed that they don't carry them anymore. I was given the manufacturers number, Fortress, and did a runaround with them; turn out they don't make them anymore. Then I contacted Verizon and they said they're not res... read more
Business response:
Thank you for your review. All feedback is important to us, and we're sorry to hear you've had a frustrating experience. Keeping our customers happy is our number one priority. Please email us at a time convenient for you - ****************@gowireless.com.
Frequently asked questions about Atlantic Cellular
How is Atlantic Cellular rated?
Atlantic Cellular has a 1.1 star rating with 129 reviews.
When is Atlantic Cellular open?
Atlantic Cellular is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com