Atlantic Cellular

Jolene H 

on BBB

4 years ago

I shopped at the Victra, **************** store over the ***. Friday weekend. (Saturday 11/28/20) It is truly unbelievable that today a retail store carrying The Verizon name is in the business of conning and scamming Verizon customers. This store is NOT a legitimate Verizon store but a indirect store independently owned, playing by their own rules of lies and deception. BEWARE, you won't have any recourse with Verizon, you'll have to deal with this store directly. I had already been shopping online with Verizon, looredact-... read more

Linda 

on BBB

4 years ago

On Nov 28, 2020, my husband and I went to the Verizon-Victra store located in **********, Tn to inquire about their prepaid plans. We had thought about switching from our current provider,. When it came to our turn we sat down with *********., it was made clear what her what we were there for, and she acknowledged that fact, we stated that we wanted to keep our current phones and we were given a pitch that she had to see if they were " compatible" with Verizon, after a few minutes she came back stating they weren't..in other... read more

Indigo H. 

on BBB

4 years ago

My girlfriend added me to her Verizon account today and because of that we were able to take advantage of the Buy one Get one Free for the new iPhone 12 Pro Max. We did not want them to set up the phones in the store, so they were left alone and placed into their respective boxes. My girlfriend has a tendency to get the invoice/receipt emailed to her. I always ask for a print, but refrained from asking since it was her Verizon account. We got home later and learned that we were both charged $19.99 for what is being referr... read more

K.O. 

on BBB

4 years ago

This is a formal complaint regarding the Go Wireless store on W. 11th Ave (Acorn Park) in Eugene, OR and specifically about the employees, Andrew C and Samantha who work there. I went into the store on September 12th to buy a new phone. My current phone at the time was an ASUS zenphone, that had just been fully paid off over 24 months and was starting to act glitchy. I asked for a phone that was comparable to the ASUS zenphone. That was my only requirement. There were 2 employees there, a young light-haired woman and Andr... read more

James S 

on BBB

4 years ago

I don't appreciate being lied to and stolen from. In June I went into the Vitra store in ******** looking at the Samsung 46mm watch. Retail was $320. The rep told be that it would be $279 because of military discount. I agreed and ordered the phone. He showed me the purchase order when I came in. The paperwork said $279. He started the paperwork. I asked him if I can put money on it and he said it was too late, to do it at home with a Verizon rep. I got home and made the call. Verizon told me I should have made the payment... read more

Rosemary O 

on BBB

4 years ago

This was the worst experience we have ever had with a phone store. We were lied to (told our bill would be less and it ended up being $60 more), taken advantage of (they put a case on the phone and we were not told the price$36), charged for things that we should not have been charged for (Ready to Go fee -$19.99- when the phone was not ready to go because there were no contacts or apps transferred to the new phone), and when we tried to resolve the issues, we were rudely ridiculed for not knowing better. We were not informe... read more

Sandra R 

on BBB

4 years ago

Customer service is very poor. I did an Edge-up plan and traded in my iPhoneX. It has taken 3 months to get a return label. In the mean time they have sent emails that they are going to disconnect my phones. I have made countless phone calls to the company but their is no one there that is willing to help. They just tell you to go out on there web site. I don't think I will remain a customer with them after the current plan is done. 

Seante C 

on BBB

4 years ago

Have tried getting a refund for the BOGO for the last two years! Have talked to the Verizon Customer Service Number, an Official Verizon Store only to be sent back to the Victra Retailer. The Manager in the Victra Store hung the phone up on me when I was discussing my frustration with the run around. I drove to the store and demanded to speak with her boss. He stated he would research and get back with me. He never got back with me for months due to COVID. When I did follow up he too had an attitude and stated he had given t... read more

Michael R 

on BBB

4 years ago

This is the second time your company took advantage of a consumer. The first was when i was told i need to purchase a new phone when my iPhone 8+ didn't turn on due to over heating. the sale was after closing so sales rep ****** just charged me for whatever he grabbed and told me case and Screen protector is lifetime warranty dont worry about insurance. The next day spoke directly to Verizon on phone and they said I did not need a new phone it was a known battery issue and it would have been replace for free. That said you c... read more