This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Atlantic Cellular
- Mobile Phones
- Lewes, DE
About this business
MasterCard
Location details
18388 Coastal Hwy, Unit 3, Lewes, DE, 19958, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
************** the manger offers zero customer service and is the rudest employee working there. Expect to wait over an hour for help - multiple visits I was one of 10-15 people waiting for help. Employees are not trained well and give misinformation that will cost YOU money. Corporate Verizon will tell you they are an outlet so you are effectively alone. Wish I had read these reviews before I went there and lost money due to their ignorance.
Business response:
Hello Ms. *****, Thank you for reaching out to us through the BBB. I apologize that you had a bad experience in our location and will make sure the store's management are known of the issue. My direct contact information is ********************@victra.com, I am the customer relations manager, if you would like to reach out to me with more information. I am happy to assist! Kind Regards, ********************
Do youself a favor and stay away from Victra. What a JOKE this place is. I went in on 9/15/19 to upgrade my phone and to switch my old phone over to my nephew. We were in the ******** store for over two hours before finally leaving at 4:30 PM. I upgraded as I loved my current phone and thought that the next phone up would be an improvement on an already great phone. Well, I found that the newer phone didn't have some of the key features that I use every day. So, I knew that I had 14 days to return the phone and decided to ta... read more
Business response:
Hello Ms.******, Thank you for reaching out to us through the BBB. I apologize that you had a bad experience in our location and will make sure the store's management are known of the issue. My direct contact information is ********************@victra.com, I am the customer relations manager, if you would like to reach out to me with more information. I am happy to assist! Kind Regards, ********************
GO WIRELESS **** E M******** Rd. Mesa Az is a complete scam please stay away. Con artists would be the best way to describe them.
I read most of each of the responses below and experienced the same with this location attempting to purchase a new phone. They are a disgrace to Verizon wireless. My biggest complaint is when I went to return the newly purchased phone (same day) they would not reimburse me for the tax I paid on a 600$ phone. What!!! Complete disgrace
Business response:
Hello Ms. *****, I apologize for the experience that you had at our location. I would like to speak to you personally and get more information on what happened. I have emailed you my contact information, please feel free to reach out to me at your earliest convince. Kind regards.
Go Wireless **** ***** Rd NW Suite *, Albuquerque, NM XXXXX is a box of unprofessional snakes. I bought a Jet Pack and a phone from them. The Jet Pack did nothing they promised. I was driving through Albuquerque on my way to LA and Hawaii. When I got to Hawaii I cancelled the Jet Pack service and tried to return it to the Local Verizon Store. They wanted nothing to do wit Go Wireless. The only other store was 2 hours away and they too wanted no part of Go Wireless. When I tried to return it to Go Wireless they went on about ... read more
Purchased phone warranty and unlimited screen protector replacement plan in October 2018. In September 2019, Go Wireless told me they changed their screen protection in April 2019 to limit the number of replacements allowed. How deceptive! Why not honor the plans that were in place before April 2019? I'll take my business elsewhere.
Victra (****** location) BUYER BEWARE . Went in to upgrade to a family plan to find out a monith later when I received my statement from Verizon that nothing was switched. They also charged me for a Redux Single Line Membership (which never heard of or even discussed $29 month) Their invoices do not even match up for example the subtotal was $99.96 plus tax (6.625%) came out to $41.08 tax , Definitely some shady stuff going on . Save yourself time and headaches and do not buy from them as their are ALOT OF HIDDEN FEES. Go to... read more
Business response:
Hello Mr. ******* - Thank you for reaching out to the BBB, I am the Customer Relations Manager for Victra and I am happy to look into this issue for you. If you could please email me directly with more information about your guest experience, my direct email is*********GarciaMacias@victra.com. Thank you, I look forward to speaking with you.
Buyer beware! They're great when they're first signing you up, but don't follow through with what they've promised you! Bought a full package, including custom iPhone screen protector with lifetime warranty. When it had a little scratch and chip on it, I decided it was time to replace it. First they said "Sorry, they're ought of stock. We should get more in by next week!" Weeks went by and they still didn't have them. Finally I was told their policy had changed and they would no longer replace them after 2 years. Nowhere on ... read more
Was told there was a free promotional item only to find out I was charged for it. BEWARE of their up selling tactics. I also unknowingly was enrolled in a monthly insurance plan.
Frequently asked questions about Atlantic Cellular
How is Atlantic Cellular rated?
Atlantic Cellular has a 1.1 star rating with 129 reviews.
When is Atlantic Cellular open?
Atlantic Cellular is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com