Atlantic Cellular

Linda M 

on BBB

5 years ago

My girlfriend and I just had our first encounter with Victra. In our local community it doesn't say Victra on it's sign it says verizon wireless. On the ****** web page if you search for Verizon wireless it gives you Victras location. After purchasing two iPhone 11's online and picking them up in the nearest city from a Verizon Store an hour an a half from our small community the next day which was this saturday, we took my girlfriends iPhone in to transfer her data etc. from her old mobile to the new and the Victra a.ka so ... read more

Monica W 

on BBB

5 years ago

Absolutely the worst business! The same phone that they sold me was way cheaper at the corporate Verizon store and then they lied to me and conned me into getting a tablet. I am returning all products bought their before my 14 days is up . DO NOT GO HERE!!! 

Jim P 

on BBB

5 years ago

We are Verizon customers with 6 I-phones. My wife needed a new I-phone and went to an ********* Verizon outlet store in *********. On 1/10/20. Worked with ****** For some reason ******sold her an LG-ThinQ-Aurora phone. The new phone was financed through Victra. I-decided to return that phone the next day. ******sold my wife an LG which we found out that night that the LG phone was not easily compatible with our current I-phones. He also sold her a ***** membership, even though we already had insurance through *********. It w... read more

Arthur P 

on BBB

5 years ago

I wish that I knew that this was not a Verizon Wireless Corporate Store but is a franchise store. I worked in the wireless industry in senior management positions for over 20 years and have never had the problems with Verizon Wireless that I had today. Verizon Wireless Corporate should cancel their franchise immediately. My Apple iPhone crapped out after 18 months and they had no idea how to service it and because I was on vacation and needed my phone, I ended up buying a new iPhone 11 Pro Max for almost $1,100 and they t... read more

Jennifer T 

on BBB

5 years ago

This is the worst store. Located in ***********. Horrible customer service skills. 

D. O 

on BBB

5 years ago

Horrible! Stay away!! I only went in to upgrade my phone. They sucker you into equipment and lie to you about the cost and that your bill won't go up. Told me that by adding lines, it would actually lower my bill and I would also get 3 Galaxy tablets with it. I repeatedly told them I don't need them and have no use for them. They kept telling me "your bill won't go up". Absolute crap! my bill skyrocketed and by the time I received my new bill, it was past the 14 days to return them. Now my bill is out of control AND I owe $9... read more

ROBERT M 

on BBB

5 years ago

I read the reviews and see a common thread. These people are not to be trusted. These reviews are very like what I experienced with this business; lack of complete or accurate information about product and billing. Do not do business with these people. Find a corporate store! 

Gary K 

on BBB

5 years ago

Poor service, customers not feeling welcome at store in Toledo, ohio 

Dawn S 

on BBB

5 years ago

Ten strikes against this business - did not tell me about other offers before selling me; was not able to exchange from regular Verizon store; 2 stores did not have a normal item I wanted to exchange for in stock; customer service would not connect me with a store to check inventory before driving there; employees salaries comes in part from customer added fees; employees poorly trained; no compensation for difficulties by waiving restocking fee; and customer service did not care all at about me or my difficulties when conta... read more