Atlantic Cellular

Kyle O 

on BBB

3 years ago

I'm not usually one to write reviews, but the experience I had with this company has driven me up the walls!!! For the last month I have been trying to get an issue resolved which was an error on their part, and have been avoided with the old "we'll look into it and give you a call back by the end of today." Let me give you some background. In October, Verizon had a promotion where they gave a trade in value of up to $1,000 to get the newest iPhone. I traded my wife's phone in and her cousins phone (who is also on my acco... read more

Carl S 

on BBB

3 years ago

Go Wireless has promised us credits which we have never received. The district manager does not respond to our requests and ignores us. I've called and chatted and even have a reference number for our problem, but NO ONE EVER CALLS US BACK OR CONTACTS US. This is not right. I've asked for someone from Corporate to help, but they ignore my pleas. 

Michael C 

on BBB

3 years ago

Clerk error caused me a $3,000 bill for one month. Admitted error and corporate refunded $1,300. Store stated they would pay back $350 a month for four months. Store never lived up to promise and my account was shut down. Then was charged a reconnection fee. After all was straightened out I was shut off a second time. 

Jonathan B 

on BBB

3 years ago

I went to purchase two new phone lines for my wife and I and was given multiple offers exclusively offered via******** Online. Once I went to pay they claimed they could not stack the offers but gave me a written obligation I could redeem the offers. They refused to even transfer me to a manager saying it was their online department and they have no manager there. 

Michael G 

on BBB

3 years ago

Excellent experience, 611 and the corporate store deceived me,******** was awesome to work with!! ******* 

Rick L 

on BBB

3 years ago

Started out working with My rep and was very happy growing my new business. As time went on I added several iPads for our growing team, going from 4 to 15. We ordered 3 iPads for a new office which were never delivered and yet still charged, along with the monthly billing for the missing devices. Talked to the store manager ****** who was supposed to also help with getting things straightened out but nothing. I've stopped in multiple times for answers and months later still have no resolution. My last attempt, I was told tha... read more

Scott O 

on BBB

3 years ago

These people specialize in convincing you that you need accessories that you don't need. Said an iphone 13 needs a special charging cord. Nope, all iphones can use the same cord. But try to take it back, and they have excuses why they can only refund you pennies on the dollar. DO NOT DO BUSINESS WITH VICTRA. Go to a regular Verizon store. 

Karen C 

on BBB

3 years ago

Purchased Apple watch August 26th, was told the cost would be $250. Received bill and it shows that I owe $499 for the watch. Called Verizon customer service who referred me to the retail store ( **** *************************************************), I called and spoke to manager (******) who told me that there is nothing he could do because the employee who sold me the Apple phone no longer works there. I asked him what my options were and he told me that my only option was to pay for the Apple watch to get it off my bill... read more

Donald Ernie L 

on BBB

3 years ago

*********** at the ********************** Verizon Store is unbelievable in customer service and her attitude was so positive yesterday when my wife and I were in the store yesterday. The wait was well over an hour the store was understaffed and some customers were just rude to her.. She kept a smile on her face answering the phone etc. as a former business owner my wife and I were so impressed with her great attitude and politeness to actually people that were being not so nice to her. i hope you pay her enough to keep her b... read more