Atlantic Cellular

Jesse C 

on BBB

a year ago

******* is "A+ accredited" at 1.13/5 stars meanwhile their criminal accomplice, Victra is "C-" at 1.12/5. **************************************** is a joke. So this company had an authorized retailer out of ******, while we were on a trip, charge us for 2 extra devices (which we did not sign up for or receive) then when we realized we were getting a first month bill of $1,100 instead of the $100 a mo promised, we tried to return said devices. They fought us and made us return it to their authorized retailer Victra. Initiall... read more

Barbara W 

on BBB

a year ago

The sales people in the ******, ******* location out right lie. They tell you the upgrade is free when it's not. They email receipts so you don't see i's an installment plan. I tried to return the phone next day and get my original phone back but they said it was shipped out already. I am stuck with a phone and paying it for 3 years. ******* was very gracious in fixing the other over charges the store put on my account. Very unscrupulous practice. I am shocked ******* keeps them as an authorized dealer. The star of one is re... read more

Teresa G 

on BBB

a year ago

To be honest I wouldnt even give them one star. We purchased a phone from them gave them $400 cash as well as a trade-in. We received our bill from ******** I questioned it. ******* stated that they did not receive cash nor a phone. Looks like this is not the first time theyve done this. Something needs to be done about this company. 

asif s 

on BBB

a year ago

a hispanic sounding person was assisting me over the phone and i was looking to buy a ******* galaxy a14 charger. he said he they have the unit and also offered me a $10 discount. and before handing up the phone he said something that i felt was not the proper language for an employee of a large corporation to use, he said ok you are coming then, ok i will see you around. i dont know why he used these words, see you around. what does that mean. why can ******* victra hire employee who speak politely and professionally and re... read more

Tami R 

on BBB

a year ago

My trade in phone was practically stolen by an associate manager *** talked to at least 7 people and nothing has been resolved. No one will call me back and all I am told is that my issue has been escalated 

Tom R 

on BBB

a year ago

Went in to store to change service only because internet reception had gone away with current carrier. Two phones on 1 plan. When we left store neither phone could call the other, one phone rang when you called the other # and they had added a 3rd # to our bill. Went back to store next morning at 10:30 and it wasn't open. (Sign said open at 10:00) ******* was helpful in getting it straightened out once you got past the people just trying to sell you something. 

gail m 

on BBB

a year ago

Victra ******* in *****************, **. are crooks. ***** and ***** lied and told me if I traded in my Apple phone it would be free and they would reduce my payment because I am a senior.The only thing is I would be locked into a 3 year contract. Fine!!! Then they saw my perfectly almost new watch with GPS and fall feature and told me since I'm getting a new phone they have a promotion that I could get another watch for free just taxes and set up fees. They lied again. When I got a bill they put full price on Finance from *... read more

Rachel S 

on BBB

a year ago

I've had the worst experience with this company. They gave me the bait and switch. I'm out $300.00. I don't have the phone or the accessories. Their customer service promised me a refund that never happened. Don't put yourself through this torture. Go to a corporate store. The store manager told me to never return to his store.Disgusting. 

Carlton W 

on BBB

a year ago

Offered me a new phone, said my old charger would not work and I purchased items there. When I took it back they had charged over $120 for them and only refunded $83, said it was a "BUNDLE" I had taken advantage of. Said I had 30-days if I was not satisfied. After taking my phone back 3 times to get it working, found out the ******* store was not a ******* store it was a third party "Victra", after calling ******* they couldn't even view the bill I was charged. Then I took the phone back to get a refund the next day and get ... read more