Atlantic Cellular

Sl S 

on BBB

a year ago

Beware!! They will get you in every way possible. Short staffed and waited for hours. Half the time they are not open during their open hours. I went in to JUST replace a phone but salesman started opening packages and putting them on the new phone without even asking. Phone case, glass protector, Camara lens protector were all put on. While I use these items, I prefer to buy them elsewhere because I can get them for a fraction of the price they charged me and then I can get a case I actually like. To make it worse, when I g... read more

Brian B 

on BBB

2 years ago

Took advantage of confused, elderly parent.To keep this brief I am relaying only the initial episode of an incident that I have many problems with. My father who has dementia came into the store indicating that he was having difficulty charging his phone. He says he told the ******* person that he had dementia but he was by himself so I can not verify that. The ******* person said that the phone needed to be replaced and that the other phone on the account (my mothers) was so old that it also needed to be replaced. My mother... read more

Tracy B 

on BBB

2 years ago

Victra in the ******** mall Is the worst! Do not go there! The rep **** who sold me my phone told me everything wrong, told me to go home and call the 1800 number. I cancelled my service, I had issues doing that, I was dealing with district manager but she will not respond back to me. They owe me $82 for trading in my phone. I have been trying to get my money for 4 months now and still waiting, nobody responds back, horrible, horrible, company. Make sure you go to an actual verizon store, not an authorized retailer. 

Cherie M 

on BBB

2 years ago

**** is rude and unprofessional rolled her eyes at customers once they left her desk after helping them for 2:30 hours . This location has traffic due to the ******* ****r-center being near by. The store should be doing a high volume of sales. Ten people were waiting for assistance 4 walked out with out buying merchandise. The customers were sitting there as sales reps idly chatted about mundane topics. Drive to ********** Va to a store or the ********* location. 

Aumid K 

on BBB

2 years ago

Four weeks ago I stopped buy chance at Verizon store at **** **** **** *** ********** They show an add at the window $25 Internet for Business, that drew my attention. I stepped inside, asking about the offer for business, they unanswered yes it is available, but you have to arrange an appointment to meet the manger whom deal with business accounts. Two days later I met with manger (********) at the same location, asking her about my required for the business to have, she offered me the service as a package include Internet ... read more

Robert N. 

on BBB

2 years ago

Horrible experience. My trade in phone was practically stolen by a associate been over a month and nothing has been resolved. 

Gary D 

on BBB

2 years ago

Beware if you ask for a screen protector for your phone!!! It cost me $54.99 for an inferior product. I got a much better screen protector from ******* for $12.98. Which is only $.03 more than the shipping and handling they want to charge for a replacent for theirs, which cracked within 2 weeks, and got worse! 

Lori G 

on BBB

2 years ago

Horrible customer service. Store manager avoids calls and does not return calls. False information 

Gene S 

on BBB

2 years ago

Worst service ever.thought I was at a Verizon store,I wasn't, but at a victra.would not recommend ANYONE to go to them