Atlantic Cellular

Regina A 

on BBB

a year ago

If I could give no stars I would!!!!! This company has owed me a refund for 3 months now. Every time I call I am told it will be a few more weeks on your refund. ******* should not even place their name on this company. They are rude and very disrespectful. I would not buy anything from this company. Run away quickly. I just want my money back as they like to receive payments on time I want my money back!!!! 

Daniel O 

on BBB

a year ago

Sell used phones. They do not care about service. Will say it's your fault. 

Margarita C 

on BBB

a year ago

Run, they are just wicked, they are going to tell you only lies. 

Gary T 

on BBB

a year ago

The worst experience with any business I can remember. I went to their ******* store in ************ on Aug. 2 to get my ******* hotspot fixed (unsuccessful) and ****, one of their salespeople, ended up selling me a new phone that I neither needed or wanted.This new phone has never worked right and I'm still unable to receive my emails on it. I ended up going to (and paying) a local repair shop to work on it. They were able to fix most of it but they're still working on the email issue.I tried to return the phone but they'd ... read more

Ian M 

on BBB

a year ago

I was intending to write an elaborate op-** to highlight the blatant ignorance and lack of ethical business practice that Victra expresses to their customers. Luckily, it seems that the other 1-star reviews here have appropriately illustrat** such feelings. Look no further than the name Victra itself, which resembles a fictional villain from your favorite super hero movie, because this ********authoriz** retailer is nothing short of such a thing. To keep this story short, I purchas** a new phone from what I thought was a typ... read more

Gina W 

on BBB

a year ago

8/12/23 *********** (w ******* ~10 yrs) visited Victra **-************** loc. Inquired about new phone & adding a line to existing acct. Sales ******************** told us a promo started that day; get a free ******* S23 ($800) & free accessories ($55). Will only need to pay tax, diff for accessories & set up (~$70); roughly $300. 10 yr w *******, *** stated he'll also give us his $10 discount. We moved fwd. Rep stated he had to updt plan to add line; nothing was changing. When doing so, Rep noted we had ****** Bundle. We ne... read more

Justin H 

on BBB

a year ago

Went in to get some accessories and take advantage of a deal on iPad and iwatch for purchasing my new iPhone at a corporate store. ******* did not go over any of the pricing or details of the deals with me only said that everything would be taken care of. ******* told me they could get me unlimited data for just $5 more then my current plan. My first bill went from $62 to $585 for one month. Victra has refused to return the unopened iPad or iwatch because the ***************************************************************** ... read more

Magali L 

on BBB

a year ago

Disappointing customer service and after sale support. They sold me a phone and applied a liquid screen protector (without offering options) that they claimed was better than regular protectors, it broke as soon as the phone fell out of my pocket and since it it sealed to the screen the latter broke too, 1st time I ever break a screen. They failed to tell me to register the liquid screen (and did not provide packaging with info) and it could not get warrantied. Trying to get the store to help me with this was tiring and requ... read more

robert P 

on BBB

a year ago

i went in to a victra store to upgrade a phone and was given info on a business line with ******** i was told they would come by and set up the equipment and give training on all the services i bought from them. they also sold me a gateway for internet for 5g and we never had ******* 5g in our area. they agreed to remove the gateway box and credit my account which never happened. i bought 5 phones and one phone for my business stopped working after 4 months so Victra kept the phone to offer assistance. when we returned they ... read more