Asus Computer International

Von G 

on BBB

4 years ago

I am a certified computer technician with over 20 years of experience in the computer industry. I have dealt with countless Customer Service centers over the years, some good, some bad, but I have never dealt with any customer service department as horrific as Asus. It almost goes beyond description to define it. Horrible, Egregious, and Atrocity, do not seem like strong enough words. Here is a story to help you understand. In March of 2020, I bought an ASUS AC3100 (RT-AC88U) Gaming Router. After less than a week of use, the... read more

Derrick 

on BBB

4 years ago

I purchased a TUF GAMING X570-PLUS (WI-FI) off of newegg for $189.99. After a couple of months, the USB-C port started malfunctioning and eventually stopped working. I then contacted Asus for an RMA. Asus flat out refused to issued me a new replacement board and would only issue me a refurbished model. Asus would also not send me a replacement motherboard until they received the defective board and estimated a month turn around time. I told them that this was unacceptable and eventually got them to offer the advanced return ... read more

John M. 

on BBB

4 years ago

I sent in a headset that had wiring problems within a year and would not longer work. It was within warrantee, and it has been over 2 months that they have had my headset. To make things worse, it has taken them AT MINIMAL a week between every response with no progress being made in the situation. I spent $350 for this PREMIUM headset only for it to break within a year, and the company not being able to fulfill their warrantee within 2 months. They also won't replace the headset because they claim they do not have anything t... read more

Cynthia B. 

on BBB

4 years ago

I purchased a motherboard that quit working in less than a year. I returned it November 18 using a shipping label they created, but I paid for. Per FedEx tracking, it was received at their repair center two days later. It’s now a month later and despite numerous email and phones calls, when I check the status of my RMA on their website it states that they are still waiting for my return. I co to us to get response telling me the issue will be resolved in 24-48 hours. It’s now been almost two weeks and still no resolution. Th... read more

B. W 

on BBB

4 years ago

Avoid ASUS - They have no Customer Service. We tried to register an ASUS product. We spoke to Customer Service 5 times! No one could assist us with the registration of a new monitor. We tried to speak with a manager or supervisor however the rep refused to help and would not forward out call. We are returning the monitor for a full refund as ASUS has demonstrated to us, that they do not stand behind the products that they sell. 

florin d 

on BBB

4 years ago

In tha last 7 years, I had these problems with my products form Asus: gpu 280x artifacts, motherboard problem sound card problems laptop problems Asus is the worst company. I will never buy anything from them. 

mecky33 

on BBB

4 years ago

I have been fighting with Asus for two months over a keyboard failure that they claim is my fault. I purchased a laptop and had the control key fall off about two hours after it came out of the box. The local retailer I purchased the laptop from was gracious enough to exchange it for me. Two weeks later, I had the same key fall off of the new laptop. I sent the computer in to Asus for repair and was told that keys falling off is customer caused damage and that it is not covered by their warranty. They refuse to look at the f... read more

James H 

on BBB

4 years ago

I'm only giving one star because I have to. This company has had my Zenwatch 3 for repair since Spet 8th. They took my money first. It is now Nov 21st. And I still don't have my watch back. I've called them multiple times, and have had my case "escalated" several times. They still can't tell me when I will have my watch back. I asked for a return of my "dignostic fee"...since they since have not looked at it. I was told they would refund my money and return my watch (my request after 6 weeks of nothing). That was over a mont... read more

Light2MyDarkness 

on BBB

5 years ago

The products suck and their Customer Support Sucks. I purchased an ASUS VivoBook on June 27, 2020, on September 8, 2020, my UNIT was shipped off for repairs. I just recently on October 23, 2020 got a replacement unit. The experience was an experience from ****.