Asus Computer International

Vardan H 

on BBB

6 years ago

i bought rog strix z390-e gaming and was not working properly so i sent it out for RMA exchange. and received the same board back broken missing screws and not in original box. phone assistance is horrible constant run around. you are better off with MSI or gigabyte brands. 

DEL 

on BBB

6 years ago

I am a little frustrated with ASUS right now. I purchased a $1200 solid-state laptop. It was open box, but it had just been purchased and returned in perfect working condition, or so the Best Buy agent told me. I was not fully aware of how the warranty worked. Apparently, the warranty is only good from the date of original purchase, which I did not know was in December. I am in graduate school and was unable to send my computer in for 11 months. After purchasing it, I realized the battery was weak and would not hold a charge... read more

Joseph M. 

on BBB

6 years ago

There was a shipping mixup that caused us to ship the wrong item to ASUS. Rather than forward the package (with a label that I'd have generated and paid for), ASUS refused to send the package anywhere other than back to sender. On top of that they charged me $15 to do so for a very small package. Extremely disappointed with this company right now and will be taking business elsewhere for the time being. 

William F 

on BBB

6 years ago

I awoke this morning to find the touchpad of my Asus Zenbook sticking out about 1/4" and was no longer responding to inputs. Apparently battery had overheated and forced the touchpad out of its slot. I contacted Asus support. They hemmed and hawed and suggested I had caused the damage and quoted a repair charge of over $600, or about half the cost of the original laptop. Here's their actual response: "The general estimate for repair is $579.6; however, this is only an estimate and should not be considered an exact cost. Ther... read more

Mitch D 

on BBB

6 years ago

Rating ASUS as a 1 has come pretty easy for me. For years, I have purchased ASUS laptops and not had any problems. That has changed with my purchase of GL502VS. When I first received the machine, the screen would constantly flicker and cut out. I contacted customer service and they had me send it in (I had to pay for shipping) to fix it under warranty. It was returned and that issue has been fixed (other than having to pay for the shipping, I have no complaints on this issue). Next, after a few months the machine would start... read more

Emilio M. 

on BBB

6 years ago

I have NEVER had a negative experience with ASUS ** ****** *********as gone above & beyond ... Excellent costumer service I have even spoken directly to Mr ********* ASUS is a dependable SOLID Corporation. They have treated me like family .. I am baffled by anyone that rates ASUS with negative reviews ****** 

Douglas P 

on BBB

6 years ago

Where to begin. Well, ASUS has flat out robbed me. Their RMA department is criminal. I have no idea why I'm going through this mess with my monitor RMA. 2 months ago I sent my PG279Q in for repair and at first they had it sent out to Texas. ( cost me $118.00 to send back ) But they informed me that it was sent to the wrong repair site ( even though thats the address they provided me ) So, another week goes by and after 5-6 emails with support they say they are finally sending it back to me. Well, they sent me a COMPLETELY di... read more

brandon T 

on BBB

6 years ago

I purchased a Asus Rog gaming laptop 10 months ago. During this 10 months I have had it I have had the screen completely quit on me. I had to send it in twice to have that issue fixed. Was without my laptop for almost a full month. Now the laptop has a fan(fans?) that are making weird noises. Asus wants me to send it in again. I feel like for $1200+ dollars they should not have to keep piecing my laptop back together. Asus says not to worry that I am still under warranty.... Not sure how it is going to play out if my warrant... read more

Jeremy L 

on BBB

6 years ago

3 months of back and forth and my pc is still running because asus doesnt not seem to put any effort into customer service. So dissatisfied I will not be purchasing any products with asus componants and I’m recommending to everyone that they go with a different company!