Asus Computer International

Leonid T 

on BBB

6 years ago

Would have loved to give them a zero, but not sure if that's possible! Had (and still having) a horrendous experience dealing with ASUS after the screen on the 6-month old laptop went dead! Wasted a total of 10 (!!!) days before finally getting the warranty repair authorization from them because they kept insisting that they needed a different proof of purchase date than the invoice that the Amazon system was generating for me! Only after wasting literally 4 or 5 hours on the phone over a period of 3 days was I finally able ... read more

kristopher v 

on BBB

6 years ago

Had a screen with lines contacted them. Sent it off during the holidays. i get it back broken and the blame us or anything to not fix it. We paid $549 They are trying to charge us$$$$ 677.63 to fix a busted screen not the problem i sent in. Under warranty 

David H 

on BBB

6 years ago

Bought expensive tablet. Edging right at volume controls bubbled off within weeks of purchase. Sent in and ASUS claims caused caused ... caused by using volume button. I would not buy anything from this company as their products are poorly made and support is awful. Operating systems not upgraded timely. Don't buy their junk. 

Vardan H 

on BBB

6 years ago

i bought rog strix z390-e gaming and was not working properly so i sent it out for RMA exchange. and received the same board back broken missing screws and not in original box. phone assistance is horrible constant run around. you are better off with MSI or gigabyte brands. 

DEL 

on BBB

6 years ago

I am a little frustrated with ASUS right now. I purchased a $1200 solid-state laptop. It was open box, but it had just been purchased and returned in perfect working condition, or so the Best Buy agent told me. I was not fully aware of how the warranty worked. Apparently, the warranty is only good from the date of original purchase, which I did not know was in December. I am in graduate school and was unable to send my computer in for 11 months. After purchasing it, I realized the battery was weak and would not hold a charge... read more

Joseph M. 

on BBB

6 years ago

There was a shipping mixup that caused us to ship the wrong item to ASUS. Rather than forward the package (with a label that I'd have generated and paid for), ASUS refused to send the package anywhere other than back to sender. On top of that they charged me $15 to do so for a very small package. Extremely disappointed with this company right now and will be taking business elsewhere for the time being. 

William F 

on BBB

6 years ago

I awoke this morning to find the touchpad of my Asus Zenbook sticking out about 1/4" and was no longer responding to inputs. Apparently battery had overheated and forced the touchpad out of its slot. I contacted Asus support. They hemmed and hawed and suggested I had caused the damage and quoted a repair charge of over $600, or about half the cost of the original laptop. Here's their actual response: "The general estimate for repair is $579.6; however, this is only an estimate and should not be considered an exact cost. Ther... read more

Mitch D 

on BBB

6 years ago

Rating ASUS as a 1 has come pretty easy for me. For years, I have purchased ASUS laptops and not had any problems. That has changed with my purchase of GL502VS. When I first received the machine, the screen would constantly flicker and cut out. I contacted customer service and they had me send it in (I had to pay for shipping) to fix it under warranty. It was returned and that issue has been fixed (other than having to pay for the shipping, I have no complaints on this issue). Next, after a few months the machine would start... read more

Emilio M. 

on BBB

6 years ago

I have NEVER had a negative experience with ASUS ** ****** *********as gone above & beyond ... Excellent costumer service I have even spoken directly to Mr ********* ASUS is a dependable SOLID Corporation. They have treated me like family .. I am baffled by anyone that rates ASUS with negative reviews ******