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Asus Computer International
- Business Services
- Fremont, CA
About this business
Location details
44370 Nobel Dr, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would like to give NO stars! I bought my first Asus computer two years ago after hearing some good things and needed a new laptop . I bought the first one and within the first day, I noticed how awful it was and returned it to Amazon. I decided to buy a second Asus computer and as soon as I took it out of the box there were already problems for which I called . I decided to stick with this one even though I was a bit skeptical and again right from the beginning lots of little issues . It is now just under two years that I’... read more
ASUS has the absolute worst customer service. I sent in my laptop for repairs once I was done with classes. The 'customer support' reps made the entire situation a complete nightmare. Shortly after ASUS received my under warranty laptop, ASUS sent me a 500 dollar bill and images of a broken screen, stating I would have to pay or they will sent the laptop back to me unrepaired. I stated I did not break the laptops screen before sending it in for repairs, it broke during shipping. ASUS provided a link to upload images of my un... read more
Business response:
Dear ***** *****, Thank you for taking the time to write a review. I certainly understand your concerns and apologize for any inconvenience this may have caused. I'm sorry to hear your previous experience with ASUS did not go so well. ASUS Corporate Customer Care is dedicated to bringing resolution to all issues related to ASUS products. After further review of your case, aside from the damage on the product and applying ADP there was a part shortage which caused the delay. However once the parts were received the repair was... read more
Would have loved to give them a zero, but not sure if that's possible! Had (and still having) a horrendous experience dealing with ASUS after the screen on the 6-month old laptop went dead! Wasted a total of 10 (!!!) days before finally getting the warranty repair authorization from them because they kept insisting that they needed a different proof of purchase date than the invoice that the Amazon system was generating for me! Only after wasting literally 4 or 5 hours on the phone over a period of 3 days was I finally able ... read more
Business response:
Dear ****** ******, I very much apologize for the issues you have experienced. In order to look into this issue further please email me at **********************m and provide the current RMA number. I very much apologize for the issues. Best Regards, ****** *******ASUS Corporate Customer Care Questions or concerns? Please feel free to reach me a* ****************
Had a screen with lines contacted them. Sent it off during the holidays. i get it back broken and the blame us or anything to not fix it. We paid $549 They are trying to charge us$$$$ 677.63 to fix a busted screen not the problem i sent in. Under warranty
Bought expensive tablet. Edging right at volume controls bubbled off within weeks of purchase. Sent in and ASUS claims caused caused ... caused by using volume button. I would not buy anything from this company as their products are poorly made and support is awful. Operating systems not upgraded timely. Don't buy their junk.
i bought rog strix z390-e gaming and was not working properly so i sent it out for RMA exchange. and received the same board back broken missing screws and not in original box. phone assistance is horrible constant run around. you are better off with MSI or gigabyte brands.
Business response:
Dear ******, I very much apologize for the issues you have experienced. In order to look into your issue and see what steps we can take to assist to bring this to a resolution please email me at *************** and provide me previous case or RMA numbers and I will get working on this for you. I very much apologize for the issues. Best Regards, ****** ******* ASUS Corporate Customer Care Questions or concerns? Please feel free to reach me at ***************.
I am a little frustrated with ASUS right now. I purchased a $1200 solid-state laptop. It was open box, but it had just been purchased and returned in perfect working condition, or so the Best Buy agent told me. I was not fully aware of how the warranty worked. Apparently, the warranty is only good from the date of original purchase, which I did not know was in December. I am in graduate school and was unable to send my computer in for 11 months. After purchasing it, I realized the battery was weak and would not hold a charge... read more
Business response:
Dear **** ******, I very much apologize for the issues you have experienced. In order to look further into this issue for you and see if there are any further steps ASUS might be able to take in regards to your case, please email me at *************** and attach the purchase invoice. I checked our system and did not see the purchase invoice attached. I very much apologize for the issues. Best Regards, ****** *******ASUS Corporate Customer Care Questions or concerns? Please feel free to reach me at ***************.
There was a shipping mixup that caused us to ship the wrong item to ASUS. Rather than forward the package (with a label that I'd have generated and paid for), ASUS refused to send the package anywhere other than back to sender. On top of that they charged me $15 to do so for a very small package. Extremely disappointed with this company right now and will be taking business elsewhere for the time being.
Business response:
Dear ****** ******, I very much apologize for the issues you have experienced. I can understand the frustration with this item and if you would please reach out to me with more details at *********************** I would like to look deeper into this for you and see maybe if there is something further we may be able to do In this case. We do appreciate your feedback on this. I very much apologize for the issues. Best Regards, ****** ******* ASUS Corporate Customer Care Questions or concerns? Please feel free to reach me at **... read more
I awoke this morning to find the touchpad of my Asus Zenbook sticking out about 1/4" and was no longer responding to inputs. Apparently battery had overheated and forced the touchpad out of its slot. I contacted Asus support. They hemmed and hawed and suggested I had caused the damage and quoted a repair charge of over $600, or about half the cost of the original laptop. Here's their actual response: "The general estimate for repair is $579.6; however, this is only an estimate and should not be considered an exact cost. Ther... read more
Business response:
Dear Valued Customer, Thank you for taking the time to write a review. I certainly understand your concerns and apologize for any inconvenience this may have caused. I'm sorry to hear your previous experience with ASUS did not go so well. ASUS Corporate Customer Care is dedicated to bringing resolution to all issues related to ASUS products. If you would allow, I'd like to follow up and investigate the Case/RMA history. Please contact me directly by sending an email to ***************, and I will be sure to do my best to res... read more
Frequently asked questions about Asus Computer International
How is Asus Computer International rated?
Asus Computer International has a 1.6 star rating with 322 reviews.
When is Asus Computer International open?
Asus Computer International is closed now. It will open on Monday at 9:00 a.m.
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