Asus Computer International

Melody C. 

on BBB

7 years ago

After making some changes in the system setting in the control panel trying to increase my security, my computer told me it needed to restart in order to save the changes. Upon restarting, it asked me for a "startup password", or a "bios password". I never set a password on my computer, so this means that the manufacturer (ASUS) must be the one who set it. I looked through the packaging that it came in and couldn't find a password anywhere, so I called them. They told me in order to get into my computer, I would have to send... read more

Justin C. 

on BBB

7 years ago

Asus Support is horrible. I purchased a very expensive Graphics cards and it went bad. Upon RMA I have been waiting for over a month. They do not respond to emails, they make mistakes on their end and punish the customer for it. I have been promised from "Supervisors" that my card would be shipped out multiple times and it still has not happened. I do not recommend buying Asus parts. The support is horrible and they will have you running around so much that you just want to give up. Pathetic customer service 

Tony L. 

on BBB

7 years ago

I have been a diehard Asus fan. I have bought there laptops several times as well as monitors. This last laptop ************ I purchased new is a total piece of cheap garbage. On game play it stutters or slight freezes. I have tried to get there technicians to trouble shoot over chat to no prevail. I go to there online forum. The Asus person answering questions ask me for certain information and once I post he/she never answered me back. I have even upgraded the memory and HD thinking it would help and its the same. I have e... read more

Jackson P. 

on BBB

7 years ago

My ASUS experience was negative to say the least. I submitted my notebook for assessment and repair for hardware problems that occurred due to the original quality of the product. The notebook's LCD screen went around the two year mark. The hinge for the notebook went around the 13 month mark. ASUS wanted to charge me $680 for the repair, which was due to a quality problem in the first place. However, the main issue came from ASUS customer service. I submitted a description of the problem to the company. It took 3 weeks and ... read more

Michael Y. 

on BBB

7 years ago

I have bought 2 asus pc's and my first by was in 2007, and it remained strong for 10 years. I don't know why the negative reviews. I just purchased my new machine about 3 months ago. It runs flawless and have no compaints... except for win 10. Every update is missirble. I am a strong consumer of ASUS products. This PC for the money, surprised my expectations. Lightning fast, and a pleasure to type this review. Ya'll need to relax a bit. M. ******. Satisfied customer. I will buy another in 10 years! 

John M. 

on BBB

8 years ago

I purchased an Asus motherboard in March, 2017 and submitted a $25 rebate request. It is now August (5 months!) and my rebate has still not arrived. Each time I check the status of the rebate I get the same responses, "It will be (reviewed/approved/sent/mailed/resubmitted) in six to eight weeks. Asus makes great products but DO NOT count on ever getting the rebate as promised. 

Dodd 

on BBB

8 years ago

Will not be purchasing another Asus product ever and will tell everyone I know to stay away from this company. Warranty is ridiculous- had to pay 30.00 to ship a covered product 3 states away. Asus would not provide me with a copy of their warranty to back up the claims they made that applied to my product. Online support chat person was rude, arrogant, and did not provide any service except to confirm that they lost me as a customer. Do not even know if they will fix my under-warranty laptop- expecting more problems! 

Ryan B. 

on BBB

8 years ago

Asus has the crappiest warranty I have ever seen you buy a brand-new component that does not work and they only offer to repair it even though it has a 3-year replacement warranty and you have to send the part back for their so-called repair on your own dime parts do not work correctly I bought a motherboard from them have only had it for two to three months and I've been chasing the same issue since the second day I had it I've done everything they had asked me for troubleshooting including replacing every other component o... read more

Jacob W. 

on BBB

8 years ago

My graphics card that I paid $400 for arrived broken. I had to contact them 5 times to get an RMA number, and when I sent it to them, they wouldn't pay for shipping. When it returned, it preformed worse, and had to send it back. It's been there for weeks now, and they won't apologize for this experience.