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Asus Computer International
- Business Services
- Fremont, CA
About this business
ASUS Computer International is located at 44370 Nobel Dr, Fremont, CA. This location is in the Baylands neighborhood. This business specializes in Computers & Electronics and has 4 review(s) with a star rating of 1.6.
Location details
44370 Nobel Dr, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Where to begin. Well, ASUS has flat out robbed me. Their RMA department is criminal. I have no idea why I'm going through this mess with my monitor RMA. 2 months ago I sent my PG279Q in for repair and at first they had it sent out to Texas. ( cost me $118.00 to send back ) But they informed me that it was sent to the wrong repair site ( even though thats the address they provided me ) So, another week goes by and after 5-6 emails with support they say they are finally sending it back to me. Well, they sent me a COMPLETELY di... read more
I purchased a Asus Rog gaming laptop 10 months ago. During this 10 months I have had it I have had the screen completely quit on me. I had to send it in twice to have that issue fixed. Was without my laptop for almost a full month. Now the laptop has a fan(fans?) that are making weird noises. Asus wants me to send it in again. I feel like for $1200+ dollars they should not have to keep piecing my laptop back together. Asus says not to worry that I am still under warranty.... Not sure how it is going to play out if my warrant... read more
Business response:
Dear Valued Customer, Thank you for taking the time to write a review. I certainly understand your concerns and apologize for any inconvenience this may have caused. I'm sorry to hear your previous experience with ASUS did not go so well. ASUS Corporate Customer Care is dedicated to bringing resolution to all issues related to ASUS products. If you would allow, I'd like to follow up and investigate the Case/RMA history. Please contact me directly by sending an email to ***************, and I will be sure to do my best to res... read more
3 months of back and forth and my pc is still running because asus doesnt not seem to put any effort into customer service. So dissatisfied I will not be purchasing any products with asus componants and I’m recommending to everyone that they go with a different company!
Business response:
Dear Valued Customer, Thank you for taking the time to write a review. I certainly understand your concerns and apologize for any inconvenience this may have caused. I'm sorry to hear your previous experience with ASUS did not go so well. ASUS Corporate Customer Care is dedicated to bringing resolution to all issues related to ASUS products. If you would allow, I'd like to follow up and investigate the Case/RMA history. Please contact me directly by sending an email to ***************, and I will be sure to do my best to res... read more
Garbage. I purchased a Asus ROG Gaming computer in May 2016, after just two years the PC dies completely. Of course its out of warrantee so there is nothing I can do without shelling out $100s of dollars in repairs. I contacted Asus who basically told me "too bad" and btw it will cost you $400+ TO START for us to repair this machine. Never, ever, ever again will I purchase an Asus. I see that others have had the same issues as well. I spent $1600 on this machine. Asus refuses to provide me a replacement or refund. Avoid, Avo... read more
Business response:
Dear Valued Customer, Thank you for taking the time to write a review. I certainly understand your concerns and apologize for any inconvenience this may have caused. I'm sorry to hear your previous experience with ASUS did not go so well. ASUS warranty terms are one year from either date of serial number or proof of purchase. If after the warranty expires then the customer would be responsible for costs incurred to repair the product. ASUS thanks you for your valuable feedback on this and we apologize for any issues you hav... read more
The motherboard goes out 6 months after a 12 month warranty on an $1100 laptop and Asus takes no responsibility in their product or even offers a discount or anything. It cost $410 to repair; combine that with original price for a total of $1510. I should have bought a Dell or any other major brand. I'm also sure any other manufacturer would have taken a better process in repairing their main part of a computer, especially for a high priced laptop.
Business response:
Dear Valued Customer, Thank you for taking the time to write a review. I certainly understand your concerns and apologize for any inconvenience this may have caused. I'm sorry to hear your previous experience with ASUS did not go so well. ASUS Corporate Customer Care is dedicated to bringing resolution to all issues related to ASUS products. If you would allow, I'd like to follow up and investigate the Case history. Please contact me directly by sending an email to ***************, and I will be sure to do my best to resolve... read more
Ordered a router, didn't work. Contacted support and offered no help. Kept being asked what model of router it was when I told them multiple times. Common issue with the router from what I've read online yet they offer no help. Would joy recommend their routers to anyone.
Business response:
Dear Valued Customer, Thank you for taking the time to write a review. I certainly understand your concerns and apologize for any inconvenience this may have caused. I'm sorry to hear your previous experience with ASUS did not go so well. ASUS Corporate Customer Care is dedicated to bringing resolution to all issues related to ASUS products. If you would allow, I'd like to follow up and investigate the Case history. Please contact me directly by sending an email to ***************, and I will be sure to do my best to resolve... read more
As far as their phone products go, they leave a lot to be desired. First of all I had to send my phone in after owning it for only 7 months because the charging cable would not stay secured in the charging port. After sending it to them they informed me that due to sand being inside the phone and other damage that the warranty was void. The damage I saw in a picture they sent looked like a dent on a component inside the phone. There is no way I could have caused the damage because the other picture they sent was of the back ... read more
Business response:
Dear Valued Customer, Thank you for taking the time to write a review. I certainly understand your concerns and apologize for any inconvenience this may have caused. I'm sorry to hear your previous experience with ASUS did not go so well. ASUS Corporate Customer Care is dedicated to bringing resolution to all issues related to ASUS products. If you would allow, I'd like to follow up and investigate the Case/RMA history. Please contact me directly by sending an email to ***************, and I will be sure to do my best to res... read more
I sent a motherboard that stopped working in for RMA (still under warranty). The packaging was rock solid and there was no way the motherboard would be moving within the box. The CPU cover was on securely. Lo and behold, I was sent pictures of numerous CPU pins bent with an invoice for 75$. I triple checked the pins before shipping but of course, that means nothing to ASUS, who would not take any responsibility. I will never buy another ASUS product because of their customer service.
Business response:
Dear Valued Customer, Thank you for taking the time to write a review. I certainly understand your concerns and apologize for any inconvenience this may have caused. I'm sorry to hear your previous experience with ASUS did not go so well. ASUS Corporate Customer Care is dedicated to bringing resolution to all issues related to ASUS products. If you would allow, I'd like to follow up and investigate the Case/RMA history. Please contact me directly by sending an email to ***************, and I will be sure to do my best to res... read more
Recently I had sent out my motherboard for an RMA after it working for about 2 years before the Bluetooth chip malfunctioned, they went through the usual troubleshooting to make sure software and drivers were good to go, which they were. They issued an RMA, I sent it and after a repair which they indicated that it was a full replacement due to shortage of parts. I thought okay I should be in the clear for a few years based upon the last boards performance. That thought was as wrong as it could have been. As soon as I took th... read more
Business response:
Dear Valued Customer, Thank you for taking the time to write a review. I certainly understand your concerns and apologize for any inconvenience this may have caused. I'm sorry to hear your previous experience with ASUS did not go so well. ASUS Corporate Customer Care is dedicated to bringing resolution to all issues related to ASUS products. If you would allow, I'd like to follow up and investigate the Case/RMA history. Please contact me directly by sending an email to ***************, and I will be sure to do my best to res... read more
Frequently asked questions about Asus Computer International
How is Asus Computer International rated?
Asus Computer International has a 1.6 star rating with 317 reviews.
When is Asus Computer International open?
Asus Computer International is closed now. It will open tomorrow at 9:00 a.m.
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