Asus Computer International

Darryl F. 

on BBB

8 years ago

I have been sold a defective product by ASUS and they will not send me a replacement or refund my money. They insist I send in a monitor I use on a daily basis for repair that could take up to 2 weeks. I refuse to buy another ASUS product and will ensure everyone I can tell won't either. Do not talk to ******* *., ****** or ***** in their line of support. They will give you the runaround and never get you anywhere. 

Richard J 

on BBB

8 years ago

I purchased an ASUS Motherboard from Microcenter on March 4, 2017. I was waiting for more parts to arrive so I could complete the new Computer build. Once all the items arrived I put the Computer together only to run into random error codes thrown from the motherboard. Since I was out of my 15 day return policy I had to send the motherboard to ASUS for RMA. The motherboard arrived at the ASUS RMA Department on March 30th and was not touched till April 6th. They determined the motherboard was bad. They updated the status to w... read more

Brock C. 

on BBB

8 years ago

I have the ASUS G50VT (purchased from Best Buy) that I purchased back in April of 2009. This laptop has traveled with me everywhere for the past ~8 years; from the US, Kuwait and Afghanistan. The OEM HDD failed only last summer. I have replaced the battery and power adapter, and it has minor cosmetic damage, however; it has been absolutely amazing. I have used it for gaming, video editing, web designing and leisure use. I am so proud of the purchase I made ~8 years ago and will only continue to go with ASUS RoG products (whe... read more

Jo 

on BBB

8 years ago

Never buy an Asus. The performance is adequate but the parts, build and customer service are abysmal. I had 2 major part failures within 2 years of buying both of which started right after the warranty expired and eventually killing it so I had to buy the parts and do the work myself. All contacts with customer services resulted in form letters saying, essentially, too bad, we don't care, you can send it in for repair so we can take a month and charge you hundreds of dollars. Also the battery is non removable which saves som... read more

Kristal S. 

on BBB

8 years ago

My tablet was wrapped in a protective cover, and it slipped off of the top of my PC tower where it was charging. A pin in the USB port was a bit bent. The tablet was still under warrantee, so I sent it back to be repaired. They demanded 150% of the purchase price to fix everything EXCEPT for the slightly damaged port, including a new motherboard and power supply, neither of which were damaged. Then they said they would send the tablet back, unrepaired, even though it was still under warrantee. This was all weeks ago, and the... read more

Troy Shenton 

on BBB

8 years ago

Asus is the worst computer company ever. They have had my wife's computer which is her business for over a month with no progress to fix it when we were told it would be 5 to 7 days to fix. We also had to pay to ship it to them. This is ridiculous if you are looking to buying an ASUS anything DONT DO IT! Dont ask me for my RMA number either ASUS because you have and have done NOTHING with it. They make you pay to ship something back that is under Warranty. Their word means nothing and when i call in for information they NEVE... read more

Mikayla C. 

on BBB

8 years ago

Dear Asus, Your customer service is completely useless. After having our all in one pc for only a month, it completely stopped working. Thankfully it was still under warranty and I spoke with someone who set up a RMA # for me and I personally packaged and shipped the item, at a total of more than 100 dollars out of my pocket because your employee did not inform me that you could provide a free shipping label. After we sent our device off, I checked your website daily to check the status of my repair, for seven days it stat... read more

Carol N. 

on BBB

8 years ago

Buyers be aware, my negative experience is relating more with Asus billing practices. I ordered the Asus ROG G752VY-DH72 2/24/2017. The following day, I received an email telling me that my order is pending and that I will need to call them (Asus) and then call my bank through a 3 way conference to verify my name, address, and card information before they will release my computer for shipment. My problem with this is 1) it’s very suspicious. 2) Never in all my years of doing business have the business taken my money from my ... read more

Wesley C. 

on BBB

8 years ago

I ordered a laptop from them as I heard many good things and all was good. About 2 months later (there is a 1 year warranty) I noticed that there was some significant light bleeding around the top right and left corner of my screen, obviously a manufacturers defect so I sent it into get repaired. About a week and a half later I received my product back and saw that not only was the original problem still there, but that there was physical damage from the "repairs. I contacted and sent it in a second time and requested a repl... read more