Asus Computer International

Alli S. 

on BBB

8 years ago

While Asus products are nice looking, dealing with customer service is horrible. I bought an Asus ROG Swift 1440p monitor at a store. When I brought it home there were dead pixels. So I went back to the store and exchanged it, and brought it home only to find more dead pixels on that monitor as well. For the third trip back to the store, I was finally able to get a monitor with no dead pixels. After having that monitor for a month and a half, I discovered a dead pixel. I called customer service and they stated that I have to... read more

Torri E. 

on BBB

8 years ago

I bought an ASUS laptop that converted from PC to tablet mode in August of 2015. I carefully selected this computer because I was ensured that it was better quality than some of the other brands I was looking at. I spent double what I intending to spend and viewed this purchase as an investment. Within a year my laptop started powering off on its own and having many "blue screen" issues. I sent it in under the manufacturers warranty and ASUS promptly replaced the hard drive and sent it back. The laptop worked fine for a coup... read more

Courtney S. 

on BBB

8 years ago

I bought a 2015 Asus laptop/convertible tablet in July of 2016. The laptop worked fine for two months until it sporadicly started to shut down. I contacted Asus and was told that the only way to assess the issue was to ship the computer on my own dime to the company. Upon return, there was not one instance where the computer would power on in under 10 minutes, if I was even lucky enough to have the ability to turn it on at all. This was a completely separate issue that was not apparent when I shipped the computer out. I cont... read more

Kade H. 

on BBB

8 years ago

I RMA'd a STRIX 390x graphics card. They returned me a refurbed Directcu II card without the original box. Now I have a Directcu II card with a STRIX box. I have already purchased a different graphics card (Gigabyte) and I am trying to resale the refurbed card. Not have the original box has greatly affected resale. I contacted ASUS about this, but they no to sending me a box. 

E.H. 

on BBB

8 years ago

This review is more about their customer service and policy more so than product quality. I wanted a simple and affordable 2-in-1 Chromebook for basic browsing, and narrowed it down to the Acer R11 and the Asus Flip C100PA. Both are comparable in specs and price. I knew people who had both and really liked them, and I was able to try them out before purchasing. I ultimately decided on the Asus Flip due to the metallized body style. I kept an eye out on prices and found it for sale on the Asus website. Within one day of havin... read more

John 

on BBB

8 years ago

Purchased a lap top on 7/2/16 which worked fine for about a month. Then began to power down for no apparent reason. Sent machine back for repair and since then hasn't worked properly. Sent machine back to Asus and they refuse refund, exchange or even an upgrade to a different model. They are in fact the definition of what a business shouldn't be and what customer service never is. I would never buy recommend or even talk to this Company or it's representatives again. Buyer Beware. 

Ryan F. 

on BBB

8 years ago

I have had a good experience with this company. I purchased my computer about a year and a half ago, and it has performed the way its is supposed too. That's all I can ask for! There have been no problems to date. Thanks for producing a quality computer!!! 

J 

on BBB

8 years ago

I do NOT recommend purchasing an ASUS product. Our laptop is barely 6 months old and has had one problem after the next. I contacted the technical support people 6 times, SIX, and still have not received help or even a reply! I am so disgusted with this product and the lame so-called "service" they clearly do not provide. We unfortunately will have to dish out more money to replace this laptop sooner than we planned no thanks to the incompetent employee's of ASUS Costumer Service Center. Shame on them. 

jendfitz 

on BBB

8 years ago

Go outside, pick up a rock, bring it inside....this is about what you're going to get if you buy an ASUS anyway....a paperweight. Bought a brand new, transformer book from Best Buy LAST CHRISTMAS for boyfriend and it has been nothing but a headache. Quick overview: problems straight out of box, returned to best buy and got a replacement. He set it up, used it for maybe an hour, shut it down. Went to play on it a couple of weeks later, no power. Best buy refused to exchange due to out of exchange date, called ASUS and trouble... read more