Asus Computer International

P. C. 

on BBB

8 years ago

Asus costumer service sucks they have return my computer without fixing it twice, they want payment first and the links they send me for payment do not work, so they send the item back with no explanations. Not worth the trouble never again will I buy this type of computer. 

Thstarr 

on BBB

8 years ago

This is the last month that I would be eligible to use my 12 month warranty for my Asus laptop. At the time that I bought the product, Asus was selling parts such as compatible charger cables. Now Asus won't sell any parts without a warranty. When my warranty is over next month I will apparently have to toss the laptop in the garbage since I cannot get Asus to honor my warranty. It's strange. This company doesn't even have a reciprocal for me and yet they tell me passionately that my warranty is expired already and that simp... read more

Drew 

on BBB

8 years ago

I called in for a repair on a laptop that was under warranty (less than 1 year old). While waiting for RMA information and shipping instructions, I was called to military orders. When I returned from orders (2 months later) and called to check the status of the claim, I was told a RMA was never created and now the laptop was no longer under warranty and a RMA could not be created for an in warranty item when the item was out of warranty. Thru no fault of my own, I am now an responsible for a $500 repair bill because someone ... read more