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Asus Computer International
- Business Services
- Fremont, CA
About this business
ASUS Computer International is located at 44370 Nobel Dr, Fremont, CA. This location is in the Baylands neighborhood. This business specializes in Computers & Electronics and has 4 review(s) with a star rating of 1.6.
Location details
44370 Nobel Dr, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the biggest piece of crap I have ever owned. Bought it from Best Buy for over $1,000. First problem with the charger and now Blue Screen of Death. Tried everything Asus told me to do and nothing. Still happening. Said to send in for a diagnostic for $60. After reading reviews of what they charge why bother. You could probably buy a whole new computer. No wonder why so many consumers are not happy with Asus. I have a Lenovo which is much older and still works great. My daughter needed this for college for her engineer... read more
ASUS does not care about their customers or standing behind their product once they have your money. This is my second ASUS laptop. First one was repaired twice under warranty. Second one wouldn't turn on so I RMA'd it only to have it come back full of something that looked like crumbs of food and the left arrow key not working (likely because of the crumbs). Their phone number doesn't work half the self service forms on their website don't work so I do text chat and as for the replacement to be cross shipped to me because: ... read more
This nightmare started about a month ago i attempted to update bios on motherboard success then restart then lock up on post screen, i went to my spare motherboard update bios ...exact same thing in the process i bent a few pins in the CPU socket so i reached out to asus .... they rma both boards for me ... i receive one and test it one minute to post then goes into windows ... that is a issue then i receive the second board back from asus service center box in mint condition i remove the motherboard and it looks like it was... read more
This is my last resort for someone who cares from ASUS to help me fix this problem. I have a Laptop for your company spent over 1k on it, and a exactly a year later I HAVE a KEYBOARD issue! Keyboard is not responding. May I add that I have a EXTERNAL keyboard plugged in! I dont use the Laptop Keyboard! I have sent my Laptop for a estimate repair, this repair for a keyboard not responding is OVER $700! Plus $60 I already spent to have it shipped! THIS IS NOT EVEN A YEAR OLD LAPTOP TO BE HONEST! Kept in mind I take care of my ... read more
Business response:
Dear ****** ******* Thank you for taking the time to write a review. I certainly understand your concerns and apologize for any inconvenience this may have caused. I'm sorry to hear your previous experience with ASUS did not go so well. ASUS Corporate Customer Care is dedicated to bringing resolution to all issues related to ASUS products. If you would allow, I'd like to follow up and investigate the Case/RMA history. Please contact me directly by sending an email to ***************, and I will be sure to do my best to reso... read more
Purchased motherboard B150M-C D3 worked fine for a while recently the on-board graphics died. Sent the motherboard in after calling support to resolve. was recieved on Aug 19th. was told that 7-9 business day to repair the board. As of 9/11/19 RMA status was repairing. Then 9/13/19 RMA status changed to CID "Customer Induced Damage". when I called about this change i was told the board is not in warranty. Not what the Asus Support team told me when I shipped the board. I have called there repair team 5 times and spent over 1... read more
Do yourself a favor and stay as far away from this company's products as possible. The motherboard in my ******* went bad a year after purchasing it. It took a month, but the company replaced the motherboard. Three months later I had the same issue with a motherboard. They offered to fix it again or send a refurbished unit. I opted for the refurbished unit, but it had issues as soon as I opened the box (after a three week wait time). Sent it back and am still waiting on another replacement (a month and a half later). It was ... read more
<p></p> <p></p> <p>In Feburary of 2018 I had purchased a laptop from Asus. *******. My laptop worked fine besides the fact that it would heat up a lot sometimes. I had purchased a cooling pad however and it would solve the majority of the heating issues. My laptop had a 1 Year warranty expiring Febuary 2019. At the end of March 2019 my laptop suddenly shut off. I attempted to turn it on and it would shut off at the logo. I was a bit worried because this is my laptop I use for workk. (I am a video editor). I figured out a tri... read more
Business response:
Dear Francisco Pagan, Thank you for taking the time to write a review. I certainly understand your concerns and apologize for any inconvenience this may have caused. I'm sorry to hear your previous experience with ASUS did not go so well. I did check the RMA and show that the RMA was closed on 7/5 and shipped back to you via Fed Ex ************. Looking into the repair history there were several parts which had to be replaced and unfortunately there were several part shortages which caused these delays. I do understand how f... read more
Bought a motherboard on 4-18,19. Began installation on 5-20-19 once I had all my parts. Motherboard that I purchase from Asus does not post. The model is the *******Contacted Asus 5-21-19 and they determined that the motherboard was defective and needed to be replaced. They offer a refurbished replacement which I refused. Why would I accept a refurbish unit when I bought the motherboard new at full price and the first time testing it doesn't work. They asked me to fill out the Invoice form to prove my purchase so that I can ... read more
Spent $80 shipping my laptop back to asus that was covered under adp including physical damage. They tried to charge me $110 to have it fixed cause of the physical damage and returned the laptop cause I didnt pay. I called them and said they were just trying to give me the option to pay or use my warrenty and I had to dispute it to use my warrenty?!?. Now i have a broken laptop on its way back home and gotta pay another $100 to ship it and then dispute the charges! You guys are awful.
Business response:
Dear ******* ******** Thank you for reaching out to us and I am sorry to hear of the issues you have had with the support and service of your product. If you could please email me at ***********************and provide more details of the issue such as RMA number I would like to look into this further. There should be no need for you to pay shipping again to send the product back and I want to verify what’s going on so we can correct the issue. Best Regards, ****** ******* ASUS Executive Escalations Questions or concerns? Ple... read more
Frequently asked questions about Asus Computer International
How is Asus Computer International rated?
Asus Computer International has a 1.6 star rating with 313 reviews.
When is Asus Computer International open?
Asus Computer International is open now. It will close at 6:00 p.m.
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