Asus Computer International

Berardino C 

on BBB

3 years ago

I purchased a ZenBook Duo Computer from Asus....within 2 months a had software issues..they returned it to me...saying it was repaired. It was not!!! Had to send it back..waited another 2 weeks..finally received the the computer , which worked fine...for 2 months ...then it went completely dead..cost me ***** to send back for repair..and was told it needed a motherboard...costing over ******* dollars..I refused....they offered a refurbished computer at ******* or ******* mentioning they are 50% off...plus tax...I can't affor... read more

roy s. 

on BBB

3 years ago

The motherboard I purchased was described as having 16x (Video card slot) plus 7x PCIE slots available. It instead had 16x (Video card) plus 4x PCIE slots as it failed to mention these were shared lanes and only 4 were available. This amounted to installing thunderbolt using the remaining lanes in their entirety and the additional items I needed and purchased having no available place on this board. Instead of acting with integrity and just refunding or doing a partial exchange Asus chose the route of blaming me for missing ... read more

Martha B 

on BBB

3 years ago

They would not fix my Chrome book, the say of that the product was water damage. Which is not my fault. So they refuse to repair it. It was sent in because it would not charge for the second time in two months bought it in February of 2021. Please help?? 

Johan B 

on BBB

3 years ago

The worst customer *********************** everthey dont care about their costumers, you buy one computer part and they sent you other, they dont want to give you answer for their mistake. 

Ryan 

on BBB

3 years ago

I purchased the ASUS PQ43UQ gaming monitor. At first I was pleased with the purchase the monitor's out of box performance was good, however, after about three months a plethora of issues began to arise. These issues included but were not limited to: flickering, ghosting, blurry text, refresh rate issues, color issues, sample rate, etc... Understandably monitors often have QC issues and I thought "no problem Ill just contact ASUS" if only it was that easy. ASUS at first was very helpful and agreed to repair the monitor. I sen... read more

joseluis1977 

on BBB

3 years ago

i purchase a laptop from Asus on 12/14/19 from Amazon and it broke down right away, good thing i was able to return it immediately, i bought another one on 1/04/21 had problems with the **** sent it to Asus for repair, they replace the motherboard, sent it back again replace the motherboard and I got it back with missing bolts, by then the warranty is over with same problem with SSD drive, not even booting this time, I sent it for not warranty repairs to Asus, and now they want to charge me USD ******* because they are claim... read more

timothy c 

on BBB

3 years ago

I bought several computers from asus and had no problems until my last purchase a laptop. Specifically the tuf gaming A15 (fa50611-as53) which came with two defective items, 1st the missing m.2 slot that is advertised and included in box instructions should be 2 only 1. 2nd the second available memory slot was defective from the manufacturing of the socket which had a extra piece of the same color pastic inside the socket which would not allow installation of the second memory. So sent in for warranty repair wouldn't you kno... read more

Danielle P 

on BBB

3 years ago

I purchased an ASUS gaming device for $1,000. The system was purchased in April 2021. The system initially worked perfectly. However, in August 2021 the system failed to start. It would come on, and the window icon would just spin. I took the system to Best Buy to see if the challenge could be diagnosed. They offered to repair for a price but since it was still under manufacturer warranty to contact Asus and have them repair it. I called Asus who informed me that they had a partnership with Best Buy to repair their product s... read more

James L 

on BBB

3 years ago

I rebuilt my son's computer and put an ASUS motherboard in, it failed within 4 months, which is out of the return window at bestbuy. Bestbuy doesnt back anything they sell by the way, which is a strange business practice, unless you pay for it. So, I contacted ASUS telling them what happened. We troubleshot it ourselves down to the motherboard and they wouldn't refund or send us a new one without testing. We sent it in the original packaging, placed in its *** bag in the original box, but we also wrapped the *** bag with bub... read more