This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Asus Computer International
- Business Services
- Fremont, CA
About this business
Location details
44370 Nobel Dr, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bought a motherboard 3 months ago, worked fine up until it completely crapped out on me. Created RMA, ASUS admitted motherboard was defective and sent me a new one. The new one which is characterized by ASUS as "recertified" is complete junk - It has bent pins and capacitors. ASUS customer service is completely useless. I'm so fed up with this company. Avoid ASUS.
Sent my laptop for repair 2 months ago, on September. I know Covid is going on but it has been 2 months and they keep lying about my laptop, they always give me yhe same story it has been re routed to another facility due to Texas being closed but the funny part is, ever time i can it is being re routed since 2 months ago, i finally see the repair in process on my rma and i call to see if there is any status that i cant see on my end about the repair, and the representative tells me my laptop is being re routed again. First ... read more
Asus use to be a good company to purchase computer products and accessories from. They are not the same Asus company anymore. I also sent in my motherboard and took pictures before I sent them it in the box. They complained there was damage to the board which is not true, and I sent them pictures verifying the response. Later they emailed me a hefty $500 price tag on repairs on motherboard that cost $199 on Newegg. I asked the customer service representative (named disclosed), was the price because of the labor and repairs d... read more
Favorite thing about ASUS is opting for alternatives and never dealing with them EVER again!!!
They sell faulty equipment that fails and then scam you into sending your product in so they can state it was damaged or the warranty is expired. I purchased a chromebook less than six months ago and it died with a full battery. They claimed it is out of warranty and refuse to return the device without payment.
Early in the new year, I purchased an Asus Rog Strix gaming laptop for $1500.00 cad. Within 2 months the track pad started acting erratically, to the point of being unusable. I purchased this machine solely for use with Vr, so a perfect track pad was not essential. However, things got worse. Suddenly, without warning, the wifi and bluetooth adapter would fail. One would vanish from the device manger, the other would signal a yellow warning light. I started the rma process, but found it confusing, and because of the pademic d... read more
i sent back a defective motherboard they sent me. they "lost" several of the components i sent them, damaged the board and claimed because there is physical damage its not covered by the warranty. i showed them pictures of the motherboard before i sent it to them, they replied "we cant prove that the picture you sent is the same board we have" even though the picture was of the board in the packaging before shipping. they are thieves pure and simple
I purchased a $2600 gaming laptop less than 6 months ago. Rog strix g731g the store which i collected the laptop from did turn it on for me to inspect but it was well lit and i was excited to have a new laptop after 7-8 years of my old reliable toshiba. I did not notice the rgb strip on the left side was not illuminating. I took it to the asus repair center which i have to drive 2 hours to get to, to be told i would beed to hand it over to them for atleast 5 days, as i was flying out if the country that night i could not do ... read more
I called into ASUS technical support because of difficulties with connecting the usb-c port to displayport on my monitor. ASUS support directed me to try installing a chipset driver and an nvidia driver and if that didn't work to factory restore the out of box settings. Boy was that a mistake. I tried the first two and they didn't work, so then I did the factory reset. It basically BRICKED my laptop. Their next solution, I pay them to fix it after they just gave me instructions that broke the machine!!!! I have to choose bet... read more
Frequently asked questions about Asus Computer International
How is Asus Computer International rated?
Asus Computer International has a 1.6 star rating with 322 reviews.
When is Asus Computer International open?
Asus Computer International is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com