Asus Computer International

Robert K 

on BBB

4 years ago

Early in the new year, I purchased an Asus Rog Strix gaming laptop for $1500.00 cad. Within 2 months the track pad started acting erratically, to the point of being unusable. I purchased this machine solely for use with Vr, so a perfect track pad was not essential. However, things got worse. Suddenly, without warning, the wifi and bluetooth adapter would fail. One would vanish from the device manger, the other would signal a yellow warning light. I started the rma process, but found it confusing, and because of the pademic d... read more

conner k 

on BBB

4 years ago

i sent back a defective motherboard they sent me. they "lost" several of the components i sent them, damaged the board and claimed because there is physical damage its not covered by the warranty. i showed them pictures of the motherboard before i sent it to them, they replied "we cant prove that the picture you sent is the same board we have" even though the picture was of the board in the packaging before shipping. they are thieves pure and simple 

Dylan W 

on BBB

4 years ago

I purchased a $2600 gaming laptop less than 6 months ago. Rog strix g731g the store which i collected the laptop from did turn it on for me to inspect but it was well lit and i was excited to have a new laptop after 7-8 years of my old reliable toshiba. I did not notice the rgb strip on the left side was not illuminating. I took it to the asus repair center which i have to drive 2 hours to get to, to be told i would beed to hand it over to them for atleast 5 days, as i was flying out if the country that night i could not do ... read more

Jeffrey K 

on BBB

4 years ago

I called into ASUS technical support because of difficulties with connecting the usb-c port to displayport on my monitor. ASUS support directed me to try installing a chipset driver and an nvidia driver and if that didn't work to factory restore the out of box settings. Boy was that a mistake. I tried the first two and they didn't work, so then I did the factory reset. It basically BRICKED my laptop. Their next solution, I pay them to fix it after they just gave me instructions that broke the machine!!!! I have to choose bet... read more

Charles S 

on BBB

4 years ago

I bought a desktop PC from them, and 1.5 years later, I wanted to upgrade the PSU on it. I looked in the manual and the only entry is to call customer support. I did so, and after some ten minutes of repeating what I wanted the do, they told me they do not provide information on upgrading their machines. I think it's a rather lousy business practice, forcing users to buy a new PC instead of giving them the option to upgrade components. This will probably be the last computer I buy from them. 

Skelly 

on BBB

5 years ago

Wanted to charge me $1500 to replace the battery in my laptop. They claimed it was "customer induced damage" despite the ASUS website flat out stating that a battery may need replacing once every couple years due to normal stresses that deplete the battery life. They had my laptop for three weeks and didn't even look at it until I started sending emails to ASUS saying that I hadn't received any updates. They're an absolute **** and should never receive anyone's business. 

Todd C 

on BBB

5 years ago

Asus was supposed to repair my motherboard that was under warranty. It took over a month for the first round of “repairs” for them to only send back my motherboard still not working properly. Had to send it back in and it’s almost been two weeks again. Went ahead and bought a mobo from another company and my 2000 dollar almost brand new computer works again. Asus still hasn’t replied, has my old mobo and it’s almost been two months with no good news. The worst part is they tried to blame me for some physical damage that happ... read more

Jim P 

on BBB

5 years ago

In mid June i had ordered a amd amd motherboard from the asus store in the morning. Later that afternoon I received an email from asus stating that the motherboard was not available and my order was cancelled and my account would not be charged. I found a comparable product elsewhere that evening and placed an order. The following day asus sent me an email stating my order was shipped! My account was charged! They didn't ask, they just took it upon themselves. I called and explained the situation and they sent me an ra numbe... read more

Tom H 

on BBB

5 years ago

Great products but awful customer support. Allow me to outline the situation I have experienced. I have (or should I say had?) a GTX 1080 Ti Strix from Asus, and after contacting them about a problem I've seen back in middle of May, I got numerous people helping when I was supposed to have the one. Eventually after submitting the SAME 'feedback form' to have my GPU sent in for an RMA, I got my GPU shipped out. I was later sent a link to check on the status of my repairs on the GPU which I checked up on for about two weeks. I... read more