Asus Computer International

David L 

on BBB

2 years ago

In January 2022, i built a desktop computer i made sure the components were compatible by using a site called 'PC Part Picker'. I purchased the ASUS 'ROG Crosshair VIII Dark Hero ATX AM4' main board for $429.00. The main board had a problem and RMAd back to ASUS, three different attempts were made by ASUS with three different RMS and no fix. I did some research to find other boards that were compatible with my CPU. I found another ASUS model 'ASUS ROG STRIX B550-F' for $189.99. The new model is working fine with no issues. T... read more

mike j 

on BBB

2 years ago

I am a systems integrator and use lots of ASUS motherboards. My experience with ASUS, is that the product is generally good, but if you ever need support with anything, then you are basically on your own. Why does a company like ASUS have such bad customer support? 

charles M 

on BBB

3 years ago

I bought a ******* laptop and after 10 months laptop stop working asus didnt honor the warranty on the product i want people to know dont buy asus products you will regret it. I tried several times several phone calls to asus and no results there customer ********************** is just a joke there reps dont even know about there own products. 

Bryan F. 

on BBB

3 years ago

I recently purchased an ASUS router from newegg, the ***AX82U. The product lasted me 3 weeks before issue came up. The wifi signal died the next week it completly stopped working. As it was still under warranty, I contacted ASUS customer support as each issue came up. The first time I was told they had none instock and asked me to try again in a week. I proceeded to check in every 2 or 3 days. When it completly died I believe customer ********************** lied to me in order to get me off the line by saying they had one in... read more

William C 

on BBB

3 years ago

I RMA'd my **** to them the first week of Feb 2022. Then, they sent me a **** with buzzing vibrating fans. So I RMA'd it back. Over 1 month later, end of March 2022 they sent me a "****" but instead it was an RX580 with a **** sticker on the top right. HOW this happens is beyond me, if they're "testing" the unit and it "functions" how do they miss that it is a COMPLETELY DIFFERENT GPU from 5 years ago, not an ********? I have escalated with their support, but I am so far gone from purchasing another product and using their s... read more

Richard K 

on BBB

3 years ago

I Bought my son a new ASUS Zenbook Q408UG in September 2021 from Best Buy. This was my first time buying an ASUS. We were happy with this laptop until the screen began separating from the body of the laptop within three months. After following the online instructions for repair I was told to take it back to Best Buy, who refused to fix it. I called ASUS several times and was told that Physical Damage is not covered. After multiple phone calls and after speaking to a manager at ASUS, they took the laptop back but now are refu... read more

Blaine N 

on BBB

3 years ago

ROG SWI*T PG349Q LCD Monitors Serial Number :-----------------Purchase Date :2020/05/06 Monitor dead in less than 2 years Technician told me they would provide a label..... but website telling me I have to pay to ship their in warranty busted monitor back.Support is nothing but a joke with this company anymore. If you click "chat with us" you get a bot with HRE* links that never take you to an actual CSRepresentative.People beware stay far the * away from Asus! 

Kay D 

on BBB

3 years ago

Bought an ASUS ROG Zephyrus 14 in summer of 2020, around Mid may, beginning of June because I like gaming but also needed a new laptop of music and starting school. Within a month of having the laptop my fan started having issues where it sounded like it was either overworked or knocked out of place and this laptop that was supposed to supposedly have about 8+hrs of battery life while gaming was dying within an hour. I emailed customer ********************** they pretty much said the battery life was due to the games I playe... read more

Michael T 

on BBB

3 years ago

word of warning: do not buy anything from Asus. their customer ********************** is not existent, rude, and condescending. basically, they are idiots. and their goal is not to resolve your issue but to wear you down and waste your time, so you'll give up.worst company I ever dealt with.