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Asus Computer International
- Business Services
- Fremont, CA
About this business
Location details
44370 Nobel Dr, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ASUS has great products in my experience, but their customer support is terrible. I have always enjoyed their products and even built my own PC using most of their items. However, I bought a gaming notebook and 3 months in, I had issues with the computer turning on but the screen would stay black. I sent it in and they returned it without doing anything to fix it. I sent it back, they replaced the *** panel but sent me the wrong charger. I had sent them the original charger went I sent it in for repairs. They will not reimbu... read more
ASUS BAD CUSTOMER TECH SUPPORT I made a reasonable purchase for an Asus PB60G Mini PC. The purchase was made in March 2021. In trying to upgrade my internet the Ethernet device didn't work. ********************' reps were incompetent. They would not help. First, they detoured me to ********** After both ******** and ********* couldn't assist, they blamed an unused non-working ethernet input on me not having the warranty. I made them aware that I'm suffering from homelessness and literally trying to assert a trillion-dollar p... read more
For the last 6 years I have been building custom desktops for people and I would always recommend asus rog to anyone who wanted high end, and I have bought and built several all mostly asus components desktops for myself literally spent tens of thousands with this company!!! Then I got an asus rog zephyrus g14 gaming laptop and it died almost immediately!! This was during covid, every time I tried to get it rmad asus said I need to register the product to use the warranty, every time I tried to register it I was unsuccessful... read more
I recently bout a **** dollar gaming desktop for for my son for Christmas. The first time the pc was taken out of the box we hooked everything up just to find out the pc didnt work. I purchased the pc through ASUS online they will not exchange it for another just like it apparently the warranty doesnt cover replacement on a brand new unit. Anyway the customer ********************** with the company is absolutely horrible its like they are brainwashed to say the same thing over and over. Even their supervisors dont know or ca... read more
I have a ASUS gaming laptop and the fan problem is a very widespread issue in there laptop lineup. It is a hardware issue from the manufacturer and they won't issist on telling you so. Good luck getting support from ASUS since they will charge you for anything even for diagnostic itself even though they know it is there issue from the start. My screen also has light bleed and dead pixel and I advise everyone to check the quality of product before it ran out of return day. Otherwise working with ASUS will be long and difficul... read more
In January 2022, i built a desktop computer i made sure the components were compatible by using a site called 'PC Part Picker'. I purchased the ASUS 'ROG Crosshair VIII Dark Hero ATX AM4' main board for $429.00. The main board had a problem and RMAd back to ASUS, three different attempts were made by ASUS with three different RMS and no fix. I did some research to find other boards that were compatible with my CPU. I found another ASUS model 'ASUS ROG STRIX B550-F' for $189.99. The new model is working fine with no issues. T... read more
I am a systems integrator and use lots of ASUS motherboards. My experience with ASUS, is that the product is generally good, but if you ever need support with anything, then you are basically on your own. Why does a company like ASUS have such bad customer support?
I bought a ******* laptop and after 10 months laptop stop working asus didnt honor the warranty on the product i want people to know dont buy asus products you will regret it. I tried several times several phone calls to asus and no results there customer ********************** is just a joke there reps dont even know about there own products.
I recently purchased an ASUS router from newegg, the ***AX82U. The product lasted me 3 weeks before issue came up. The wifi signal died the next week it completly stopped working. As it was still under warranty, I contacted ASUS customer support as each issue came up. The first time I was told they had none instock and asked me to try again in a week. I proceeded to check in every 2 or 3 days. When it completly died I believe customer ********************** lied to me in order to get me off the line by saying they had one in... read more
Frequently asked questions about Asus Computer International
How is Asus Computer International rated?
Asus Computer International has a 1.6 star rating with 322 reviews.
When is Asus Computer International open?
Asus Computer International is closed now. It will open on Monday at 9:00 a.m.
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