Asus Computer International

Daniel C 

on BBB

a year ago

Received desktop computer with half of the *** dead on arrival. Setting up took several hours, and they refused to just replace the faulty component, and instead insisted I return the entire computer, which would have ***** many lost hours for a $50 component. Their CSR was a poor communicator and disinterested in finding a resolution that respected my time. Bestbuy was no better. I now will purchase a replacement for the faulty component out of my own pocket. This is clearly what they hope will happen. Last ASUS product I'l... read more

Harish S 

on BBB

a year ago

Asus is defrauding consumers by selling computers for which it does not make replacement batteries available and hides the fact that battery life is about 18 months. As a result my computer is dead and I thought Asus is a good business practice company like HP. **** and ******* 

Oliver B 

on BBB

2 years ago

Contacted customer support about a router setup that does not work...none of the "AImesh" from ASUS works well. Got told a bunch of BS, saved the text. wrote a 1 star review for ASUS, and this was the reply. "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" Bottom line, they will not list any bad reviews. BEWARE. This was in response to a saved chat where a promise was made, but not kept. Here is the gist... read more

Marla M 

on BBB

2 years ago

Don't buy an ASUS. TERRIBLE CUSTOMER **********************. I paid $700 for a desktop. Used it one time and the screen turned blue. No troubleshooting worked. I had to purchase a shipping label $40. Sent in by ****** When the company received the unit had damage front and back! I was sent a bill for $160. So far I am out $740 now they want $160! They sent it back to me completely wrecked! Brand new computer! What a waste of time and money. Stay away from this company 

Gunner A 

on BBB

2 years ago

I used the same ASUS laptop for 4 years and never had an issue, then when I went and ordered their newest generation(Zenbook pro) I have had nothing but issues. The first Zenbook pro's mousepad never worked so I returned it, then the second Zenbook pro's mouse pad stopped working within 3 days(and it's not like I damaged them, I took them out of the box, and set them up on my desk). Their customer support staff are helpful but it takes an extremely long time to get though to them and to eventually get your laptop sent in for... read more

Ryan K 

on BBB

2 years ago

ASUS sells refurbished monitors with a limited warranty at near full price. The monitor in quesiton retails for about $2000. The monitor started to go bad after 7 months. ASUS's offer after I spent $300 to ship them the monitor for repair after which they informed me I could pay full price for another refurbished monitor because they didn't have the parts to repair it. ASUS shifts the risk on refurbished units of known bad monitors to its customers to sell a bad monitor twice. 

Carolyn C 

on BBB

2 years ago

Purchased through the Asus storefront on Amazon for with a 3-year protection plan in mid-March 2023.The product was received; new, original box, stand, cable, and operating as expected. Sixteen calendar days later, connectivity through the ***** port stopped working. After troubleshooting and calls with tech support, they determined that the product would need to be sent to the Repair Center. The product had no physical damage upon drop-off at ******Two weeks later, Asus sent an invoice via email, indicating that the product... read more

Ramon C 

on BBB

2 years ago

The warranty process for this company is a complete scam and explicitly fraudulent. I bought a motherboard and had nothing but issues from day one. They claimed it contained the latest BIOS to recognize 13th gen *****, however it would not post. I had to immediately flash the ***** Once I got the system running, I consistently had Windows errors even after a fresh install. As time went on, my system would crash while performing normal tasks. I had BSOD errors at least several times a week. I made multiple calls to ASUS and r... read more

Kerem O 

on BBB

2 years ago

I called customer ********************** and waited 2 hours, no one answered! I finally achieved to chat with RMA service and paid $200 for diagnostics. They said they need to replace the motherboard which costs $2500. This was the price for a new laptop so I refused. This is total a bad customer **********************. After my ******************** application updated, I started have problems with the laptop. Probably they are breaking the computers remotely to sell $2000 motherboard. If you have asus delete my asus applica... read more