Asus Computer International

Richard T 

on BBB

2 months ago

The worst customer ********************** I've ever had- had to repeat myself ten times for every spelling or number. They then refused to let me talk to someone else. They also have a ridiculous warranty program. I didn't know people could be so incompetent. 

Karen G 

on BBB

3 months ago

I purchased a Asus vivobook model S5506MA-WS76, brand new laptop used it only three times. On the 3rd time of using it, I had it on the charger. The first 2 times I was using battery only. I was moving some photos around and using ****** drive to download some photos. I was sitting there with my laptop on my laptop table. I started to smell like a burning plastic smell. I quickly checked the power cord that was connected to the laptop. I felt that the cord and the laptop by the adapter plug was very hot. I immediately unplug... read more

David S 

on BBB

3 months ago

So for the past 2 days I've been trying to buy the Rog Ally 512gb (2023) they had listed as available for $399, including a noted $100 discount off of it's "actual" price of $499. For 2 days they kept cancelling my orders and told me they don't know why my orders are being canceled and that I might want to have someone else try to place the order in case it may go through. In reality I see today they have the same item now on sale for $649 and it's still available. No discount and not even $499. That's crazy and should be cr... read more

Brian R 

on BBB

3 months ago

On 4/3/2025 attempted to make a purchase from their online store. First time with a debit card, second time with a credit card. The reason for a second one was because 1 minute after receiving the confirmation email for my purchase, the order was then cancelled. So I tried a second time with a different payment method, and the same event occurred. Within about 1 minute of confirmation, the order was cancelled. I've contacted my bank to make sure that there wasn't an issue on my end, and the bank confirmed that they did not c... read more

Jeremy M 

on BBB

5 months ago

I recently purchased an ASUS ROG Zephyrus, and I have had hardware issues since purchase. Best Buy told me to contact ASUS customer **********************: one, eight,eight,eight, six,seven,eight, three,six,eight,eight, I spoke with agent who was literally no help at all. She continued to yell NO at me about 15 times, was little to no help. A complete moron. Then she hung up the phone and refuses to provide help after I requested a supervisor or higher department lead. This is the first and last product from ASUS I will ever... read more

Stephon W 

on BBB

6 months ago

RMA process a scam. Warranty useless.Sent my Chromebook in for repair to a front and rear facing cameras. They say 7-10 business days. They created a quote to fix unnecessary and irrelevant repairs for $200. I bought the Chromebook for $290. They then sent me emails threatening to send the computer back unfixed of I didn't respond to the quote. I spoke to three different customer ********************** **** on the phone. They said they made the techs aware that I only want the camera fixed as those repairs are still under wa... read more

Jason G 

on BBB

7 months ago

ASUS recently "improved" their RMA process. This is the seventh time I've sent in my NUC, begging them to replace it with an upgrade because the thunderbolt ports failed again. I had the first issue when they asked me to ship it to a person in ********** instead of the service center. Apparently they're contracting out service as an "improvement." They sent it to the wrong service center. That took an extra week. They have begun shipping with ***** to save money, so shipping that took 2 days the previous six replacements now... read more

Wayne P 

on BBB

8 months ago

I bought a Asus mother board 5 months ago and from the day i put it in. It been a big problem. I spent a month with ********* thing it was a windows problem. But it wasn't it was the mother board and i contacted Asus and for 6 week it was back and forth Emails that went NO WHERE.. SO then they tell me to mail them my MB, they had it for 15 days and sent it back Damaged!!. another 2 weeks and i send it back and get another one, which was worst than the first one.. They made me change the power supply, the ram, 2 hard drives a... read more

Nicholas A 

on BBB

8 months ago

Incompetent isn't even the right word to use. ASUS weaponizes incompetence and plays it to their benefit. I purchased a $700 tablet from them (ROG Ally) in June 2023. I was an early adopter in a product that they seemed poised to knock out of the park. However, as well documented online, their tablet has a nasty habit of frying its SD card reader. After six months of complaints from users, ASUS admitted to the problem and gave it's users an extra year of warranty. However, when my device finally broke last week, I was greete... read more