Asus Computer International

Quincy S 

on BBB

3 weeks ago

I sent my laptop out for repairs, it was out of warranty but they said they would waive it no problem. I sent it in and didn't have it for a month cause they put the wrong address down. A month later I get the laptop back to find out that it hasn't been fixed in the first few minutes of playing a game and they made the situation worse and now they are refusing to send a replacement saying "we don't do replacements" which is bs. They want me to pay to ship it back in for *** again. Do not order anything from them. 

Trudi-Ann W 

on BBB

4 weeks ago

If i could five zero stars I would. They have found every reason in the book to not repair a product that I had proof of purchase on thats less than a year old. The final straw was when they told me to register rhe product and then came up with the excuse that it wasnt registered in the 60 day window...they have my product for 2 months now WHY COULDNT I HAVE BEEN INFORMED FRON THE START and you guessed it want more money to repair it. I WOULD RATHER EAT A SCORPION than to EVER deal with ASUS again 

William K 

on BBB

a month ago

I've been dealing with Asus for about 3 weeks now. First of all, whoever the CS agent was, she must get a lot of complaints because she has her script down. She has a counter for everything. On top of that, everything is 1 to 2 business days, and often times, those get rest. My issue started when I wanted to make a change to my address. Admittedly, it was my fault. I was off by 1 number. 3 business days go by, and nothing. After reading reviews, I decide to just cancel. They finally decide to respond about my first request a... read more

Richard T 

on BBB

4 months ago

The worst customer ********************** I've ever had- had to repeat myself ten times for every spelling or number. They then refused to let me talk to someone else. They also have a ridiculous warranty program. I didn't know people could be so incompetent. 

Karen G 

on BBB

4 months ago

I purchased a Asus vivobook model S5506MA-WS76, brand new laptop used it only three times. On the 3rd time of using it, I had it on the charger. The first 2 times I was using battery only. I was moving some photos around and using ****** drive to download some photos. I was sitting there with my laptop on my laptop table. I started to smell like a burning plastic smell. I quickly checked the power cord that was connected to the laptop. I felt that the cord and the laptop by the adapter plug was very hot. I immediately unplug... read more

David S 

on BBB

4 months ago

So for the past 2 days I've been trying to buy the Rog Ally 512gb (2023) they had listed as available for $399, including a noted $100 discount off of it's "actual" price of $499. For 2 days they kept cancelling my orders and told me they don't know why my orders are being canceled and that I might want to have someone else try to place the order in case it may go through. In reality I see today they have the same item now on sale for $649 and it's still available. No discount and not even $499. That's crazy and should be cr... read more

Brian R 

on BBB

4 months ago

On 4/3/2025 attempted to make a purchase from their online store. First time with a debit card, second time with a credit card. The reason for a second one was because 1 minute after receiving the confirmation email for my purchase, the order was then cancelled. So I tried a second time with a different payment method, and the same event occurred. Within about 1 minute of confirmation, the order was cancelled. I've contacted my bank to make sure that there wasn't an issue on my end, and the bank confirmed that they did not c... read more

Jeremy M 

on BBB

6 months ago

I recently purchased an ASUS ROG Zephyrus, and I have had hardware issues since purchase. Best Buy told me to contact ASUS customer **********************: one, eight,eight,eight, six,seven,eight, three,six,eight,eight, I spoke with agent who was literally no help at all. She continued to yell NO at me about 15 times, was little to no help. A complete moron. Then she hung up the phone and refuses to provide help after I requested a supervisor or higher department lead. This is the first and last product from ASUS I will ever... read more

Stephon W 

on BBB

7 months ago

RMA process a scam. Warranty useless.Sent my Chromebook in for repair to a front and rear facing cameras. They say 7-10 business days. They created a quote to fix unnecessary and irrelevant repairs for $200. I bought the Chromebook for $290. They then sent me emails threatening to send the computer back unfixed of I didn't respond to the quote. I spoke to three different customer ********************** **** on the phone. They said they made the techs aware that I only want the camera fixed as those repairs are still under wa... read more