Asus Computer International

Gavin C 

on BBB

a year ago

Bought an ASUS laptop, keyboard backlights stopped working, took 1 month to get the laptop back, customer support was not very professional. I get laptop back a month later, scratch on the lid of the laptop, 2 screws missing from the bottom of the laptop, and my stickers removed. I ask support what's up with that and they say send it in. I just was fed up and kept the laptop because I wanted to use it as it was brand new at the time and didn't want to wait a whole month again. Few months go by and now it doesn't charge. I vo... read more

yiluan x 

on BBB

a year ago

I purchased a brand new ASUS computer monitor from Amazon on August 1 last year. Just two months after the purchase, the screen frequently went black when connected to the computer, interfering with my normal use. For instance, if the screen suddenly turned black while I was working on a document, I had to wait a few seconds before it would restore. Consequently, I contacted their customer ********************** and sent the monitor to their repair center. However, not only did they fail to fix the problem, but they also cau... read more

Li H 

on BBB

a year ago

Purchased their Zenwifi Pro ET12 router mesh system - what a load of crap! I've had to reset it at least 4 different times in the 8 months that I've owned it. It kept dropping my internet connection. Then one of the nodes just kept rebooting on a loop and I haven't been able to get it to stop! The ABSOLUTE WORST product and so expensive, too! Support is non-existent. I've grown to despise ASUS from the hours of frustration troubleshooting this router! 

Charles M 

on BBB

a year ago

Bought a ROG Strix G10 Gaming Desktop and at first it seemed to work great. The only thing I noticed was the fan sounded really loud when it would kick in as it caused the desk to vibrate. I just ignored it and after two months of usage the video display would go black. Had it sent off to ASUS for repair and they replaced the motherboard. It worked for a while then the fan stopped working and needed to be replaced. Some more time passed, then the machine started turning off randomly. Then one day it just wouldn't come on at ... read more

Michael S 

on BBB

a year ago

I purchased an ASUS Laptop back in July of 2023. In August I cracked the screen by trying to close it with something on the keyboard. I contacted ASUS Support about a repair. They wanted me to pay $85 for an assessment and get a repair quote. I asked if I could order the replacement screen as I could replace it. I was told no. After back and forth they sent me info on their Resellers and told me I could buy replacement parts through these authorized resellers. I went to each of their sites and the screen was not in stock so ... read more

Adam Z 

on BBB

a year ago

be honest used to always trust asus protucts but lately the last ASUS motherboard was very unstable that i just returned it and got another brand, i've even seen and heard from others who also had asus motherboard am5 problems. the company really did go down hill and i'm not the only one who sees it. ASUS needs to inprove 

Somayeh G 

on BBB

a year ago

I sent my laptop for repairing . It was supposed to receive it within 7 to 10 business days. Its been around one month that I havent received it. I contacted their customer ********************** four times explaining the sensitivity of time and how this situation has negative impact on my work but it seems my contact had zero effect. I am extremely disappointed by their service. 

Daniel C 

on BBB

a year ago

Received desktop computer with half of the *** dead on arrival. Setting up took several hours, and they refused to just replace the faulty component, and instead insisted I return the entire computer, which would have ***** many lost hours for a $50 component. Their CSR was a poor communicator and disinterested in finding a resolution that respected my time. Bestbuy was no better. I now will purchase a replacement for the faulty component out of my own pocket. This is clearly what they hope will happen. Last ASUS product I'l... read more

Harish S 

on BBB

a year ago

Asus is defrauding consumers by selling computers for which it does not make replacement batteries available and hides the fact that battery life is about 18 months. As a result my computer is dead and I thought Asus is a good business practice company like HP. **** and *******