Asus Computer International

Linda C 

on BBB

a year ago

Product and Customer ********************** are HORRIBLE! I bought a Vivobook less than two months ago. Almost immediately, the track pad starting freezing up every 2 - 3 hours making it necessary to do a hard shutdown. My first call to customer ********************** resulted in being told to hold down the F2 key to do a "factory reset", which did nothing to solve the problem. My second call resulted in being told to hold down the F6 key and then uninstall the track pad drivers - which obviously solved nothing because the C... read more

yingwei x 

on BBB

a year ago

I bought this laptop in May of 2023 and it was down in March of 2024, still within warranty. I mailed it back at the beginning of April, they requested me to pay for the repairt, which I do not think is fair, but I paid. They fisnished the work and shipped it back to me on 4/26 and so far I have not received it. After 30 emails/calls with their customer **********************, they shipped a replacement laptop (refurbished) and it arrived on 6/10, but unfortunately it is still not working, it even could not be started. what ... read more

Jeff C 

on BBB

a year ago

Clueless and Useless Tech Support.After repeatedly explaining the nature of the problem, all I received for over a week was the same cut and paste resolution that had nothing at all to do with the issue. Not a single tech support rep I dealt with could be bothered, or lacked the skill, to actually read and understand the problem I was having. 

Arjay A 

on BBB

a year ago

I have been buying multiple Asus products in the past and I have spent a lot of money with this business. So far I have a simple warranty claim in the past that went ok but the motherboard broke within 2 months of owning and later died 2 years later. My problem occured after doing a warranty claim on a motherboard I bought 2 years ago that had a common issue with memory. Sent for warranty and they found an unrelated damage to a button and they are claiming it is now not under warranty. They are charging me an amount that is ... read more

Peter E 

on BBB

a year ago

Asus will do everything in its power to disqualify your warrant claim. They clearly are not a reputable company. 8 months old and they won't stand behind it telling me that my receipt is not valid. I imagine that they have built an inferior product and now are trying to get out of any warranty claims. 

Ravin P 

on BBB

a year ago

This company WILL NOT honor its own warranty. Even if you escalate the office of the *** which is clearly just another call center team nothing happens. Weeks of non response and even when you call them, the hold music brags about their award winning customer ********************** and world class warranty. Software issues due to firmware updates are a warranty issue. Buy from another company. *************** with garbage employees 

Nicholas d 

on BBB

a year ago

Worst company could possibly buy a computer from all they are is lip service they just run their mouths and apologize and gaslight you they're horrible horrible people They still be a broken computer They refuse to fix it They refuse to replace it I'll never even consider purchasing another product from them ever again I will not they'll never get another dollar for me 

Joseph F 

on BBB

a year ago

I purchased a keyboard and mouse combo from Amazon (US based) from the Asus store.I was have issues with BOTH items. Freezing or not responding, keys either not typing or repeating excessive. When I contacted ASUS and provided them with my serial number they said that number came up for a much older model name then what I purchased. They said that I needed to provide the order form from Amazon proving my purchase. I did, they STILL denied my warranty saying that serial number is from a Chinese purchased item! BETWEEN AMAZON ... read more

Joseph A 

on BBB

a year ago

************** trash service, trash employees. Dont honor their own warranty - laptop failed to work within the first week. They asked to send it in for repairs - they did. All they did was try to reinstall windows which didnt work, of course. Same issues. I told them about it and they basically told me to F off. They refuse to honor their own warranty despite it clearly stipulating that if repairs fail, the buyer is *********** a replacement.Absolute garbage. If you ever see this and are considering an ASUS I ******% recomm... read more