Asus Computer International

Ravin P 

on BBB

a year ago

This company WILL NOT honor its own warranty. Even if you escalate the office of the *** which is clearly just another call center team nothing happens. Weeks of non response and even when you call them, the hold music brags about their award winning customer ********************** and world class warranty. Software issues due to firmware updates are a warranty issue. Buy from another company. *************** with garbage employees 

Nicholas d 

on BBB

a year ago

Worst company could possibly buy a computer from all they are is lip service they just run their mouths and apologize and gaslight you they're horrible horrible people They still be a broken computer They refuse to fix it They refuse to replace it I'll never even consider purchasing another product from them ever again I will not they'll never get another dollar for me 

Joseph F 

on BBB

a year ago

I purchased a keyboard and mouse combo from Amazon (US based) from the Asus store.I was have issues with BOTH items. Freezing or not responding, keys either not typing or repeating excessive. When I contacted ASUS and provided them with my serial number they said that number came up for a much older model name then what I purchased. They said that I needed to provide the order form from Amazon proving my purchase. I did, they STILL denied my warranty saying that serial number is from a Chinese purchased item! BETWEEN AMAZON ... read more

Joseph A 

on BBB

a year ago

************** trash service, trash employees. Dont honor their own warranty - laptop failed to work within the first week. They asked to send it in for repairs - they did. All they did was try to reinstall windows which didnt work, of course. Same issues. I told them about it and they basically told me to F off. They refuse to honor their own warranty despite it clearly stipulating that if repairs fail, the buyer is *********** a replacement.Absolute garbage. If you ever see this and are considering an ASUS I ******% recomm... read more

Kiearon H 

on BBB

a year ago

If I could rate 0 stars I would. I bought an ASUS TUF Gaming F15 FX506LH back in October of 2022. In September of 2023 (a month before my warranty expired), I started having an issue where it would randomly disconnect from the internet. At first it wasn't too big of a problem because it would just reconnect, but then it started disabling the feature altogether. The wifi feature just wasn't there anymore and the wifi driver wasn't showing up either. At this point I would have to restart it every time I did this for it to star... read more

Ashton B 

on BBB

a year ago

I bought a 2022 G14 from Best Buy. Specs: R9 ****hs, Rx6700s, 1tb ssd, 16gb ram. I purchased this laptop and right out of the box it had a screen problem. I contacted Asus they told me this was a Best Buy thing since I bought it from them. I then talked to Best Buy and they told me ASUS is who I contact. Then with the laptop being less than 5 months old, the bottom of the laptop started crumbling. I'm not the only one who had this issue, it turns out Asus uses a type of plastic that is brittle. So I sent it in to Best Buy. T... read more

Gavin C 

on BBB

a year ago

Bought an ASUS laptop, keyboard backlights stopped working, took 1 month to get the laptop back, customer support was not very professional. I get laptop back a month later, scratch on the lid of the laptop, 2 screws missing from the bottom of the laptop, and my stickers removed. I ask support what's up with that and they say send it in. I just was fed up and kept the laptop because I wanted to use it as it was brand new at the time and didn't want to wait a whole month again. Few months go by and now it doesn't charge. I vo... read more

yiluan x 

on BBB

a year ago

I purchased a brand new ASUS computer monitor from Amazon on August 1 last year. Just two months after the purchase, the screen frequently went black when connected to the computer, interfering with my normal use. For instance, if the screen suddenly turned black while I was working on a document, I had to wait a few seconds before it would restore. Consequently, I contacted their customer ********************** and sent the monitor to their repair center. However, not only did they fail to fix the problem, but they also cau... read more

Li H 

on BBB

a year ago

Purchased their Zenwifi Pro ET12 router mesh system - what a load of crap! I've had to reset it at least 4 different times in the 8 months that I've owned it. It kept dropping my internet connection. Then one of the nodes just kept rebooting on a loop and I haven't been able to get it to stop! The ABSOLUTE WORST product and so expensive, too! Support is non-existent. I've grown to despise ASUS from the hours of frustration troubleshooting this router!