Asus Computer International

Lisa K 

on BBB

6 years ago

Extremely poor customer service, repairs not made, they kept my computer for 6 weeks and returned it without the parts I sent for repair. Hold times are over an hour on at least SEVEN tries to fix this. Never resolved. Don't get involved with this company. I owned two computers of theirs before, but once out of warranty, the companies call centers in Jamaica are impossible by design. 

Rashunda M 

on BBB

6 years ago

I purchased a Edge computer late 2018, I have a disability and purchase this computer, within 5 months the touch screen stopped working and I notice a crack in the bottom right corner. I was told to send in the computer and I will be getting charged due to the screen being cracked and was told by a supervisor, he NEVER heard of a computer screen just cracking, I advised if I keep unfolding and folding it may get a crack. I spent 850 buck on this computer. I then asked to speak with a manager and was told he was the highest p... read more

Samm C 

on BBB

6 years ago

Its hard for me to write this review, I'm a huge fan of ASUS, my current motherboard had been absolutely amazing. After struggling for the last few years with my wireless signal in my home, I started doing research on Mesh style networks. I came across Asus's AiMesh network which allowed their routers, not access points, work together to create a wireless mesh network that allowed my to potentially cover my entire home and hopefully outside of my home with a wireless signal. I planned to pick up one of Asus's powerful router... read more

Felipe J 

on BBB

6 years ago

This company needs to go. There's got to be better manufacturers for computers. My laptop stopped functioning properly right after my warranty ended and now I have to pay for all the repairs, which only they can perform. Not only do I feel scammed by this company, the customer service representatives are robots and do not care for customers at all. 

Suzi G 

on BBB

6 years ago

I would like to give NO stars! I bought my first Asus computer two years ago after hearing some good things and needed a new laptop . I bought the first one and within the first day, I noticed how awful it was and returned it to Amazon. I decided to buy a second Asus computer and as soon as I took it out of the box there were already problems for which I called . I decided to stick with this one even though I was a bit skeptical and again right from the beginning lots of little issues . It is now just under two years that I’... read more

Keith S 

on BBB

6 years ago

ASUS has the absolute worst customer service. I sent in my laptop for repairs once I was done with classes. The 'customer support' reps made the entire situation a complete nightmare. Shortly after ASUS received my under warranty laptop, ASUS sent me a 500 dollar bill and images of a broken screen, stating I would have to pay or they will sent the laptop back to me unrepaired. I stated I did not break the laptops screen before sending it in for repairs, it broke during shipping. ASUS provided a link to upload images of my un... read more

Leonid T 

on BBB

6 years ago

Would have loved to give them a zero, but not sure if that's possible! Had (and still having) a horrendous experience dealing with ASUS after the screen on the 6-month old laptop went dead! Wasted a total of 10 (!!!) days before finally getting the warranty repair authorization from them because they kept insisting that they needed a different proof of purchase date than the invoice that the Amazon system was generating for me! Only after wasting literally 4 or 5 hours on the phone over a period of 3 days was I finally able ... read more

kristopher v 

on BBB

6 years ago

Had a screen with lines contacted them. Sent it off during the holidays. i get it back broken and the blame us or anything to not fix it. We paid $549 They are trying to charge us$$$$ 677.63 to fix a busted screen not the problem i sent in. Under warranty 

David H 

on BBB

6 years ago

Bought expensive tablet. Edging right at volume controls bubbled off within weeks of purchase. Sent in and ASUS claims caused caused ... caused by using volume button. I would not buy anything from this company as their products are poorly made and support is awful. Operating systems not upgraded timely. Don't buy their junk.