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Associa Nevada South is a community association and property management company based in Nevada.
7670 W Lake Mead Blvd #100, Las Vegas, NV, 89128, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:00 p.m. | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
After being a member of Associa in Hilliard Village Condos in Ohio I have since moved and bought a new place. After I paid the fees to them to close and move my account information over there kept charging me my HOA fees after I no longer lived on their property. Getting in touch with an employee here is next to impossible. I have been trying to get a hold of their office for over 2 months and they have the worst customer service I have EVER received. I have left voice messages and at least a dozen times and never am called ... read more
Business response:
We appreciate you taking the time to provide information about your experience and are sorry to hear that you have had communication issues with the branch. A committed team member will be reaching out to you directly to review your issues and resolve your complaint.
Houston Community Management does not communicate well, they do not return your phone calls in a timely manner. You ask for help they are not available. You might have to wait for weeks for a response, even then they may not respond. I have been told that email is the preferred contact and even then it is five days between each response and it never comes with answer. When they do respond they do not even look at my account to see that it has been updated, which only results in reporting the same information. Which is not he... read more
Business response:
We take all customer concerns extremely seriously and are sorry to hear that you have had communication issues from the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review, it does make a difference and allows us to better serve our communities and residents.
I live in a beautiful community, yet the management company Associa is working below standard. I have had an issue before, but now I have another one. I contacted management in January about my inability to lock my mailbox. The only small response I received was in January. They said they would contact a locksmith. I continued to inquire because my mailbox was still unlocked with no more responses. I am writing this review in March so there has been no resolution to my case. This issue has compromised my mail and the deliver... read more
Business response:
We appreciate you taking the time to provide us this feedback. We are sorry to hear that you have had issues with your mailbox and had trouble with follow-up from the branch. A member of the team will be contacting you directly to solve your issue. We are dedicated to resolving this issue as soon as possible.
I am filing an investigation with the FBI regarding ASSOCIA Hawaii. I pay my association dues EARLY and IN ADVANCE each month. This is the third time they have sent our supposed late fees, account charges and legal fees to an attorney. Amazingly, they only send letters when this is the case. I have tried to reach out to them several times and they have been systemically dysfunctional in solving the problem. My criminal complaint will determine whether they are illegally trying to gouge condo owners to make illicit gains from... read more
Business response:
Associa Hawaii is dedicated to our residents and we take your feedback very seriously. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
RUN! I have owned a townhouse in the a Twin Cities association which is managed by Cities Management. I have owned this unit for over 13 years and have worked with many of the local management companies, but ever since Cities Management - an Associa Company, took over management, it has been a nightmare. I get confusing letters which look like violation letters and when I call to understand them, I get attitude from the property manager, Emily ******** She hired an attorney because I asked her to stop the harassment and the... read more
Business response:
We take all resident concerns very seriously and are sorry to hear that you have had a negative experience with our branch. A member of the team will be contacting you directly to go over your account and assist in solving the complaint. We do want to thank you for sharing your experience. It does allow us to review and access our processes and better serve our communities and residents.
Like so many other reviews Associa is by far the worst management company around. To echo other reviewers,"My neighbors and I have contacted the company multiple times regarding CC&R violations. It's rare for the company to respond, and if they do, their e-mails are belittling, disrespectful and rude....On top of that, they raise fees considerably each year, far more than can be justified for what is being offered.....other fees imposed on me, and both my condos were added to lien. That means the blackmail is still going on.... read more
Business response:
We appreciate you taking the time to provide your experience, as we strive to provide the best customer service in the industry. I am sorry to hear that you have had communication issues with our branch. A dedicated team member will be reaching out to you directly to review your issues and resolve your complaint. As you know, any increase in fee or waiving of fees is determined by your community's board of directors. As the managing agent, we do not have the authority to raise or waive fees. We will be happy to discuss this ... read more
THEY ARE HORRIBLE. They sent my bills to an incorrect location for almost two years, never once thinking they should look into the returned mail, then billed me all the fees WITHOUT any admission of wrongdoing on even a partial level. On top of that, they raise fees considerably each year, far more than can be justified for what is being offered. IF YOU ARE CHOOSING BETWEEN DIFFERENT PLACES TO LIVE AND ONE HAS AN HOA WITH THESE PEOPLE, LIVE ELSEWHERE!
Business response:
We are sorry to hear that you have had a negative experience and have been receiving your bills to the wrong address. A dedicated team member will be reaching out to you directly to assist with your address change. As the managing agent of your community, we work at the direction of the board of directors. We do not have the authority to increase fees, that is a board decision. We would be happy to go over that process with you. Thank you for your review, as we strive to be better every day.
Horrible customer service ! Received homeowners meeting notice after meeting was over. They do not return calls or email. The neighborhood maintenance is second rate. Buying my own lawn mower! Apparently they raise the HOA fees and I don't know by how much. Really!!! Siding has been damaged by the all elusive lawn company. I don't know the stay-in business, must be lack of competitors. ParkView in Clayton
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the communication and maintenance issues that you have referenced.
If I could rate this company 0 stars I would. This is the WORST management group I've ever had in an HOA. My neighbors and I have contacted the company multiple times regarding CC&R violations. It's rare for the company to respond, and if they do, their e-mails are belittling, disrespectful and rude. Community concerns go unaddressed and they don't do anything to enforce CC&R's. If anyone is planning on using this company, I suggest you run for the hills. Beware.
Business response:
EMB Management appreciates you taking the time to provide your feedback, as we strive every day to improve our services to clients. As you know, we are your community's new managing agent as of February 1, 2020, we have been diligently working with the board of directors to create governing documents for the Association which will include a defined fine policy to assist with enforcing the infractions of the governing documents. We have interim procedures in place currently and have taken actions to address the issues you hav... read more
Associa Nevada South has a 3.3 star rating with 972 reviews.
Associa Nevada South is open now. It will close at 5:00 p.m.
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