Associa Nevada South

Francisca V 

on BBB

5 years ago

the maintenance service in my building in Coquitlam has been terrible, the elevator has been out of service for almost 2 months, and there is no communication to the property owners about what is going on. Also, when request updates, Kenny ******* provides little or no info. The fees are very high for the maintenance they provide. 

K W 

on BBB

5 years ago

I have been trying for two months to obtain a refund for a nearly thousand dollar withdrawal that was made after I had terminated my authorization for monthly condo fee payments. When I sold my condo, I requested that Legum & Norman in Falls Church, VA, stop auto withdrawals of my fee, but they did not process the request and deducted the next month's condo fee without authorization. I have been trying to get the refund ever since, to no avail. I can't even get them to confirm whether they have my new address on file--I have... read more

sw 

on BBB

5 years ago

Associa branch office in SoCal has nonexistent customer service! Our GOTO person is Tiffany K. and her backup is Ellen R. both Tiffany and Ellen lacks the professional behavior and common curiosity to return calls, voice mails or replying to a letter. Six voice mails and one letter later still no response. So I attempted to use the web site https://www.associaonline.com/locations/contact/customer-service and our property name is not listed on Associa web site for contact us. I hope filing this complaint with the BBB that a p... read more

BH 

on BBB

5 years ago

hate to give them even one star. no follow through on maintenance service requests. actually let the gas/electric and garbage bills lapse for over a year until lien's were placed on homeowners property due to lack of payment by Associa. Broken promises meeting after meeting; seem to be eager to collect the funds though. 

Elizabeth A 

on BBB

5 years ago

In a world where there are so many HOA management companies to choose from, it is surprising how Associa Prescott stays in business. The staff and management at their Carlsbad, CA office are unprofessional and apathetic. They are reactive rather than proactive. It takes homeowners to bring issues to their attention which means they aren't doing property walks. And the contractors they hire to do the work are unskilled and lack the industry partnerships required to get the job done in a timely manner. I alerted then property... read more

Shazia A 

on BBB

5 years ago

Very disappointed in the lack of management and support. They take our money but never respond to homeowner issues that they are responsible for. 

Jennifer G 

on BBB

5 years ago

Our family has been part of Associa for 15 years. We learned of their Associa Supports Kids programs at a neighborhood event. This program provides sponsorships for children's team activities allowing Associa to support the community in which they serve. We are grateful for the support our children and their teammates have received over the years and encourage all parents to allow Associa to serve them in another capacity. 

Katie W 

on BBB

5 years ago

Associa Minnesota is TERRIBLE. I moved in 3 years ago and have had nothing positive to say about them. They manage the prestigious neighborhood in Blaine I live in. It is the subdivision Crown Meadows association. At the beginning it was landscaping concerns where I was not having my shrubs trimmed. My shrubs were so overgrown they covered my front door, you couldn't even get to the door! Then there was a severe hail storm that damaged everyone's homes. My AC unit was damaged. I have jumped through all of their hoops to file... read more

Amy O 

on BBB

5 years ago

I can't even fill out 1 star. I have lived here for a year. I requested a year ago to have my deck fixed. It has been a year and I have jumped through all of their hoop to fill out the right forms now three times and the deck is still not fixed. I have all the documents to back up these claims.