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Arrive West End
- Apartments
- Dallas, TX
About this business
Location details
800 Ross Ave, Dallas, TX, 75202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter I don’t know why everyone has bad reviews I had experience issues in my applications Jessica went above and beyond for our lease I really appreciate her effort in everything We didn’t experience any issues We really like the community and all the maintenance is great
management left us without water for the night This week is the proverbial straw that broke it for us. We were willing to put up with a cockroach infestation so bad you had to have everyone vacate and treat the building. Tonight There was an emergency where they shut the water off to the building and then 6 hours later at 9 pm still no word on status. This happened the same week the fire alarm has been going off no less than 4 times (once in the middle of the night), and both elevators were down at different times. Instead o... read more
Business response:
We appreciate you taking the time to share your experience. We understand your frustrations regarding the recent disruptions and are sorry to hear we have fallen short of your expectations. We are actively working to improve the resident experience at Arrive West End. Please contact us at arrivewestend@trinity-pm.com so we can discuss your concerns further.
Verified Renter byron assisted me all through my pre and post move in process, i love my apartment so much and the gym, pool and also the club house looks amazing!
Verified Renter Everything went great the staff was wonderful and very nice good vibes and wonderful atmosphere aswell can’t wait to refur ppl I love the area aswell in the heart of downtown tx
Business response:
Thank you for sharing your positive experience at Arrive West End. We're delighted to hear you appreciate our staff, atmosphere, and convenient downtown location!
Verified Renter The reality is the property is poorly managed; I can attest to this having been here 2 years. We are on our 5th manager and the promises that were made were straight B.S. Property is still fifthy and the fitness equipment is still outdated. You can tell me the company cares, because the capital investment and staff behavior says otherwise.
Business response:
Thank you for sharing your experience at Arrive West End. We understand your frustration regarding the management changes and the upkeep of the property. We value your feedback and are always looking for ways to improve our community. Please feel free to contact us at arrivewestend@trinity-pm.com to discuss your concerns further.
Verified Renter Things have gone downhill office staff very rude. Used to love my community used to live my home. After such a horrible experience im just glad im no longer at
Business response:
We appreciate you taking the time to share your experience at Arrive West End. We regret to hear that your interactions with our office staff and overall experience have not met your expectations. We value your feedback and would like to understand more about your concerns. Please contact us at arrivewestend@trinity-pm.com so we can discuss this further.
Verified Renter Move in was really easy Byron made it the best. When I saw my unit I fell in love with the view and all of the buildings amazing amenities. I definitely made the right choice !
Business response:
Thank you for sharing your positive experience at Arrive West End! We're so glad to hear that you had an easy move-in and are enjoying your unit and the amenities. We appreciate you choosing Arrive West End.
Verified Renter I lived here since April 2021. It was a retirement dream. But the last year (25) took on different changes. Large dogs were allowed to move in and rules were not being followed. I got chased twice (2) by a large black dog. I sent emails both times voicing my concerns. We had a management change and things started to improve. But parking spaces were taken away, front door entrance is locked. Hard for deliveries to be received. The office help is unconcerned & rude in personality. I decided it was time to leave... read more
Business response:
Thank you for sharing your experience at Arrive West End. We appreciate you bringing these matters to our attention, and we regret to hear that your experience changed over time. We are constantly working to improve our community for all residents. We value your feedback and would like to understand more about your concerns. Please contact us at arrivewestend@trinity-pm.com so we can discuss this further.
Verified Renter Absolutely love living at arrive west end great location, friendly staff, and modern amenities, — truly feels like home every day I’ve been here!
Business response:
Thank you so much for your positive review! We are thrilled to hear that you "love living at Arrive West End" and that it "truly feels like home" for you. We appreciate you highlighting our great location, friendly staff, and modern amenities. It means a lot to us that you're enjoying your experience with us!
Frequently asked questions about Arrive West End
How is Arrive West End rated?
Arrive West End has a 4.1 star rating with 225 reviews.
When is Arrive West End open?
Arrive West End is open now. It will close at 5:00 p.m.
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