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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Probably the worst customer care I've ever dealt with... they have very few that you can even understand when it comes to discussing c-pap supplies... they need a definite overhaul... every experience is beyond frustrating...
Return a phone call.This company is a nightmare to deal with.
Billing has been a nightmare and it means I'll never be a customer again in my life. Unfortunately, it appears that Apria has been filing fraudulent insurance claims for dates of service that I never received any services on. After repeated calls, nobody has been able to explain why, and told me not to worry since I don't have a balance due (though the funds are being paid out of a HSA on my behalf, so it's stealing "my" money!). Unfortunately, nobody seems to care on the phone - and even after reporting to their compliance ... read more
United Healthcare sent me to Apria to get a pediatric wheelchair with elevated legs for my 5 year old daughter who broke her Tibia. She’s in a full leg cast. She CANNOT walk and I CANNOT carry her everywhere. After numerous calls and hours on the phone, my husband was advised that the wheelchair is back ordered!!! At this point I need a wheelchair and I Need someone from the Apria- USA to CALL ME!!! It should not be this hard to get a wheelchair for a temporary injury!!!!
I'm fighting for those who need oxygen supplies but can't pay. Apria has refused to send supplies for a $23 payment due. So I guess they prefer a person to stop breathing over $23 bill. Apathetic! Yep!
Terrible customer service. There billing is a nightmare...
Took 6 weeks to get the leg attatchments to my mothers wheelchair and now that she has passed away and no longer need it, they keep telling me they’re coming to pick it up but never show. They have failed to pick it up on 2 appointments that I’ve sat at home all day waiting when I have more important things to take care of. Customer service is also the rudest people ever. Do not use this company. Completely unprofessional!
Apria is THE WORSE medical supply company of all time. Too many complaints over so many years for this platform. The ONLY reason we are still with them is because our insurance has a contract with them. Trying to get a change in equipment is a joke! I received a call from my insurance that the authorization is approved & I’m still waiting for the new equipment. I made two phone calls today to make sure that we got an oxygen fill. I was assured it was scheduled, & they would be here between 2:30 & 7:30 pm today. It is now 7:1... read more
I have been a customer of APRIA for over 5 yrs. My insurance # changed 1/1/19, I called to let them know but for some reason it wasn’t posted so they billed my credit card for my supplies $168. My insurance paid them quickly but they said it takes 7-21 days to refund me! It is Day 20, no refund yet! They are short over the phone and just repeat their policy over and over! Why do they have to hold onto your money that long??? They are not happy people there. I have never spoken to a nice person yet and they owe ME! Warning! F... read more
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open tomorrow at 9:00 a.m.
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