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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Returned medical equipment on February 4, 2019. Still waiting for my refund.
The absolute worst customer service experience I have ever encountered. It took three tries for them to confirm receipt of a faxed prescription. They never initiated any contact, I always had to call them, go through the same story. After two and half weeks of waiting for a Medicare-approved wheelchair for my mother, Apria Healthcare asked for Clinical Notes from the doctor. Upon receipt of that, they then called the doctor's office, not me, to tell them they will not fill this request because it's not approved by Medicare (... read more
Apria Healthcare does not care about patients. In 20 yrs I have never known a service as broken. 86yr has been awaiting a Roho mattress for 10 days. Apria staff is unable to provide detailed scheduling information. America deserves better service.
I have been trying to place an order for my CPAP supplies for over two months! The first order they canceled because they said my insurance company never responded to their request for authorization. I called Apria back and after an hour and a half on the phone, I spoke to someone in Finance and she indicated that they already have the authorization in my file and transferred me to a Customer Service Representative who said that they would send everything out ASAP. I waited...Continue Reading
If you want to wait on hold for 30 minutes a day to follow up on an order to get no where and then wait 10 business days for insurance approval and then they don’t even ask for your insurance information, do business here?!?! My blood is boiling. This is NOT ACCEPTABLE and we pay for this crap?!? I said so what happens when my daughter ends up in the hospital because she has to reuse Caths. Response well you can pay out of pocket for them at Walmart?! What? I can’t take anymore today. This has set me over the edge. For those... read more
BEWARE!!!!! 5 years back we were assured by Apria that our insurance would cover a CPAP. We were not sure. I was rushed into signing their contract. Soon we were told that we were NOT covered and they pursued us relentlessly never being able to find anyone in Apria who would talk to us other than to say "PAY UP!!!" Ww finally were able to talk to the local manager who offered to take the unit back and not charge us any additional. We had already paid around $500.00 in just over a month. Then bought an identical NEW unit for ... read more
Stop "bloating" orders and get customer service reps correctly trained to know the product.
I have been waiting for a walker and shower bench for 3 months. I called and get told someone will return my call, but no one does. I call again today to get told my order was cancelled, but they don't know why. Someone could have told me that a month and a half ago. Worst place I've ever dealt with. I will never do business with Apria again!
Worst DME company in the US. Horrible customer service. they will take your money and then you have to fight to get it back when they are wrong !!! Don't give them debit card ever.
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open tomorrow at 9:00 a.m.
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