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Amrock
- Finance
- Detroit, MI
About this business
Location details
662 Woodward Avenue, Detroit, MI, 48226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have a home for which we want a home equity loan in *******. We used Rocket Mortgage for the primary mortgage and figured we would use them for this loan. They use Amorck as their "appraiser". Their appraisal was a comedy of errors, except this isn't funny. We have invested 90k in the home since we purchased it two years ago. The market certainly hasn't collapsed where we live. The company sent (unknown to us until afterward) a TRAINEE for this appraisal. This should have taken ***** minutes to complete. It took almost 1 ... read more
Serious Shortcomings in Services Provided I made it clear that the funds needed to be sent to the Seller by 7/31. Amrock did not provide the funds to the seller until Friday, August 2nd, and that was only after a horrible sequence of missteps and mistakes by Amrock and **************'s collective company's personnel and contractors. This sequence resulted in me losing sleep, experiencing an increased heart rate, and intense anxiety over this set of days as I tried to decipher what the **** was going on - and are some of the ... read more
Closing on ************ property. Tried to refinance and title found a lien on property under RIGL 44-30-71.3. Reached out to Amrock to correct/get release through doing the proper paperwork and they refused (their legal department). They really shouldn't do closings in states where they don't understand the laws. System made me give a star, but they do not deserve any.
Business response:
Hello. Thank you for taking the time to share your feedback with us. We're sorry you're having this experience. Our resolution team would like to look into this further. Please send details and your preferred contact information to **********************************
Worst closing experience ever!! Scheduled for remote notary closing, they were unable to complete due to server issue. Sent in person notary, loan closed. On day of disbursement only to be told we had to reclose due to missing documents. Why did it takes 4 days to review our documents to tell us!
My Amrock appraiser showed up while it was raining. I kid you not, she walked right pass the door mat into my house with wet shoes, there was grass and dirt on her shoes from walking around the house. She didnt brush her shoes, didnt have a shoe cover, just real nasty way of disrespecting someones home.. I have Plush white rug in my master bedroom, do you know she stepped on it .. by now i just wanted her gone.. i held my tongue because i fear she s**** me on the appraisal.. tough luck, she did anyway, she used comps 4 + mil... read more
Business response:
Hi ********, it sounds as though youve had an experience that is not in line with our values of professionalism and client service. We will investigate, but if you can, please email ********************************* so that we can gather more information, it would accelerate efforts.
Awful company. They made an error on an *** appraisal order by performing the *** appraisal without using the correct form, and then tried to pass it off as an *** appraisal. Completely unhelpful in trying to fix the error that their appraiser, *********************, made. Stay away from this company at all cost. It could cost you any transaction youre trying to close.
Excellent company. No issues! I think many people are upset about their house not being worth more just cannot face reality...We highly recommend them!
Business response:
Hi, *******. Thank you so much for taking the time to share your feedback with us. We are happy to hear you had a positive experience with Amrock.
All they had to do was wire my money.I gave all the correct information and it still went to the wrong bank!Going on three weeks to do a wire recall?Im a kidney transplant patient trying to get my meds and stay out of a homeless shelter! Just bad business!
Business response:
Hi, *******. Thank you for taking the time to share your feedback with us. We're sorry you're having this experience. Our senior leadership team is investigating and we will be following up with you.
Do not work with Rocket Mortgage and/or Amrock, we most certainly will not be working with them ever again. We did a refinance with them last year, and they sent us a refund check after it was said and done, which seemed odd. I called them to verify that it wasnt supposed to be in our escrow account, which they assured us it wasnt. Fast forward a year, and now they say that our escrow account does not have enough in it to pay our yearly taxes. Conveniently, in roughly the amount of the refund check that we were mailed a year... read more
Frequently asked questions about Amrock
How is Amrock rated?
Amrock has a 4 star rating with 708 reviews.
When is Amrock open?
Amrock is closed now. It will open tomorrow at 9:00 a.m.
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