This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
American Specialty Health
- Business Services
- Carmel, IN
About this business
American Specialty Health, also known as ASH, is a health improvement organization. Founded in 1987, it serves more than 90 health plans and over 2,000 employer groups throughout the United States. The organization offers health coaching services and Internet-based self-care tools. American Specialty Health offers work site programs for weight management, tobacco cessation and healthy living. The company operates offices in Illinois, Texas, New Jersey, California and Arizona. It manages a staff of nearly 595 employees and is... read more
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up for a standard membership on the evening of August 31st, 2022, making a local university recreation center my gym of choice. I realized much later (no thanks to their possibly intentionally confusing billing statements) that I was being billed for the entire month of August, meaning the subscription was not prorated. When I talked to a customer service rep about this, they assured me that this was not a mistake and they said, thats why we recommend that people sign up on the first of the month. When I pressed a s... read more
Business response:
Thank you for taking the time to talk with me today. Per our discussion, we have made the requested update and addressed your billing concern. We are sorry you continue to be dissatisfied with the outcome. Please dont hesitate to contact us if you have any further concerns in the future.
Signed up for a membership at $25 a month to join Planet Fitness, and required a 2 month commitment. I figured that was reasonable, Oct/Nov paid for, and I can give it a try. They charged me a FULL MONTH for 3 days of September, plus the month of October. And I'm paying the $25 a month for $10/month plan at PF. ABSOLUTELY FURIOUS.
Business response:
Hi ******, Thank you for taking the time to speak with me today. I'm glad we were able to satisfactorily resolve your concerns. If there is anything you need in the future, please don't hesitate to give me a call.
Active & Fit is a complete scam. I joined because they listed Anytime Fitness as a participating fitness center but after signing up and paying, I found out that Anytime Fitness does not participate in their program and they refuse to issue a refund. Stay away from them. They are a scam.
Business response:
Hello ********************,We are sorry to hear of your dissatisfaction with the Active&Fit Direct program. Unfortunately, I was unable to reach you at the phone number we have on file. I welcome the opportunity to be of service to you and to discuss the situation further. Please call or email me at your convenience using the information I provided in my voicemail messages. Have a happy and healthy day!
I am having a major problem with ASH and how they conduct business. They have disability discriminatory practices with mail-only claim submissions (it's a hassle to get the fax number as an exception and it shouldn't be since we are in the 21st century). And, then they sent me an envelope marked "CLM 10" and American Specialty Health prominently displayed with and EOB inside. The envelope was delivered ripped open. IF there were checks in there, they are gone. IF checks will be mailed separately, that is not clear. Are they ... read more
Business response:
Thank you for taking the time to submit feedback. I am sorry that you have not had the experience we aim to provide and we will certainly work with you to rectify your concerns. We emailed you, directly, and included a claim form you can submit electronically. Our correspondence is mailed in security envelopes to safeguard personal health information, and I am sorry to hear that your envelope was not handled with care. Once the U.S. ************** takes possession of mail, we trust they will handle it with care and deliver i... read more
Manager told me they would reimburse me so I could enroll again once I was physically able. Never refunded my money! COMPLETE SCAM! Not happy. Never went to the gym, physically unable to. After I explained to a manager that I was very sick and needed to pause enrollment/membership, she (***) advised me to work out through the online apps (knowing I was bedridden with Covid-19!!!).
Business response:
Hi Dianthe, We are sorry to hear youre dissatisfied with the Active&Fit Direct program. We have made several attempts to contact you both by phone and email, however, we have been unsuccessful in reaching you. Please contact me at the number on the email sent to you on 08/05/2022, and I would be happy to discuss your concerns.
Terrible reimbursement and lack of knowledge! Every time we call to speak with a rep, we ALWAYS get a different answer. We show proof of all the steps we have taken but still delay, delay, delay. Its as if they pick and choose who they deny and cover.
Business response:
Thank you for your feedback. We strive to provide consistent information and handle all transactions timely. We were able to identify your transactions and they have been handled in 12 days from receipt to completion, on average. I emailed you directly to better understand your concerns. We appreciate the opportunity to partner with you on areas of concern.
Repayment of claims is absolutely a disgrace. They don't pay out for an established patient exam - which in fact has to be done when a patient needs an MNR done- so it should in fact be THE INSURANCE'S responsibility to pay for that exam. What makes it worse is that they deny treatment for patients who are in tremendous amount of pain!! Why don't you come to the office and treat the patients and hear their complaints?? This company is awful and Cigna should be ashamed of themselves for allowing ASH to even take a step into p... read more
Business response:
Thank you for your feedback. While investigating your concerns, we located transactions associated with your clinic, but we would like to better understand your experience. I have emailed you directly to provide further assistance. We appreciate the opportunity to work to resolve your concerns.
ASH practices the delay and deny method of insurance. This hurts both the practitioners and the patients as they are unable to provide adequate care or receive it. It creates a system in which practitioners are incentivized to rush through patient interactions and try to fit in as many patients per hours as possible. This business is an unnecessary third party to most patients being able to access care and should be legislated against.
Business response:
Unfortunately, we are unable to identify transactions on file related to the comments you shared. I have emailed you directly to provide further assistance. We value the opportunity to rectify your concerns.
have called at LEAST 9x to find out why i have not received my gamin fitbit for 2021. ordered december 2021. you get 2 items each year w/the cigna ******** plan i have. all i ever got was "ok i'll have them cal you or email you" after all these calls for updates, just one person has called me back after beginning this in january 2022! of course, no message about what can be done. no one seems to be able to order this item. no reason from my end or the rep's. this is awful! i complained to cigna as well and told them no item ... read more
Business response:
Hi Eva,Thank you for taking the time to speak with me today. I'm glad we were able to satisfactorily resolve your concerns. If there is anything you need in the future please don't hesitate to give me a call.
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 236 reviews.
When is American Specialty Health open?
American Specialty Health is closed now. It will open on Monday at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com