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American Specialty Health
- Business Services
- Carmel, IN
About this business
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible Network for PT services!!! They reduce payments for PT services significantly and every 5 sessions determine if patients need more visits and limit their care. Most practices are dropping them from their network, and I need to do the same. If you are thinking of getting Cigna for PT services, they use ASH for their claims and don't pay what we're worth as clinicians.
Business response:
Hi **************** we value you and all of our participating providers and practitioners. Based on your comments, it seems like we have an opportunity to provide additional information and clarification about our program to turn your experience around. As an example, we do not require medical necessity review every 5 sessions, but rather after the initial 5 visits, providers request what they feel the patient needs along with the supporting documentation. We desire that patients receive the care they need. If you are open t... read more
As a chiro provider, I find communication and follow up with this company to be severely lacking. After contacting this company on a issue and being told to wait 60 days for resolution only to contact them again 60 days later and be told nothing has been updated and they will contact you with update. Another month later and still no one has contacted me. I have called weekly and basically been avoided by the supervisor and mgmt. Have left multiple messages and no one returns my call. Worst provider service ever received and ... read more
Business response:
Hi *****, what you describe is the opposite of what we aim to provide. Based on your name/email address domain, I searched our database for transactions/outreach and was not able to locate any. I reached out to your email, directly, with my contact information. Please respond at your convenience!
As a patient recovering this is insane they took over two weeks to get approval after surgery. People need to get their help and medical coverage. When you call they won't talk. to you without the insurance but won't spend more than 2 minutes trying to get all the parties on the line to fix the problem. Terrible service.
Business response:
I am sorry to read that you did not have a positive experience. We agree that timely responses are of the utmost importance and complete medical necessity review in 1.4 days on average. It is true that some client health plans wish to retain direct responsibility for communications with their members - it sounds like we could have done a better job explaining this during our contact with you. We appreciate the feedback and will incorporate it within additional trainings.
As a PT provider this ASHlink authorization system is insane and extremally time consuming. It';s 2023 and you guys still needs ** to manually entered whole Evaluation on your website. there should be an option to upload our own eval for you to review and make decision. just today it took me more than 90 minutes to submit authorization for 2 patient. this is crazy, please update your website and make our life easy and also for patient too,
Business response:
Thank you for your feedback! Our online provider portal was designed to make things easier, so what you experienced appears to be an outlier. The submission of clinical information through ASHLink enables clinical peer evaluators to quickly locate all required information to complete a review efficiently and timely this prevents delays for you and your patients. We are happy to reach out to you to maximize your experience with the system. Alternately, you can download forms from ASHLink, fill them out when you evaluate your ... read more
This provider will do anything in their power to shorten your duration of acupuncture services. I am also very upset that **** sends out promotional materials to their members claiming that you get 20 visits per plan year. Well, it's technically UP TO 20, ah-ha! My denial was based on the fact that the treatment is expected to improve symptoms such as pain within a reasonable amount of time. I'm sorry, what is this "reasonable" amount of time? They aren't at my sessions and have they heard of chronic pain?! They state my pai... read more
Business response:
I am sorry to hear that you have had an unpleasant experience while battling chronic pain. Thank you for taking the time to share your feedback; we can certainly offer additional support. All visits, even those subject to an annual limit, are subject to medical necessity review to ensure care follows evidence-based clinical guidelines. These clinical guidelines are posted publicly on our website. Based on the details you shared, we have an opportunity to reach out to your provider, directly, to ensure all information regardi... read more
Signed up as regular member to be enrolled at a local gym. Only to find out that you have to be a premium member. They refused to change my account status to force me to buy a second premium membership. I immediately cancelled my membership and requested a refund but to no ones surprise they refused to give my money back. This is a predatory and poorly ran company.
Business response:
Hi ******, thanks for taking the time to speak with me this morning. I am glad we were able to discuss and resolve your concerns. Please do not hesitate to reach out to me should anything arise in the future.
I added my husband to my membership on 4/1. They charged me for two months for him and for ME. I had two $56 charges. My husband found out he could access gyms through his employer's health plan and did not need this plan. I went on the website and canceled him from my plan after two weeks of nonuse. They then charged me again $28 in May. The monthly payment is $28 per person. I was charged 5 payments in 2 months! PLUS, on May 1st, they sent an email stating my husband's membership was inactivated, thus he would be unable to... read more
Business response:
Hello ****, Thank you for taking time to speak with us on May 9th, 2023, regarding your spouses Active&Fit Direct subscription. Per our discussion, thank you for allowing us to address your billing concerns. We are sorry you continue to be dissatisfied with the outcome. Please dont hesitate to contact us if you have any further concerns in the future.
Well I have there insurance ****** They are the only one that has ****************. ***** *******. In network via For the affordable care act ,Market place . They cover ,80% ..it involves experimental elements (stem cells)that make him and his team the only chance of getting the use of my left arm I let you know if I sign up for a gym membership .??
Business response:
Thank you for sharing your positive experience.
*** is holding the claims payments for Acupuncturist in ******************* for more than 85 days.specifically for providers who are affiliated with ****** . 80% of my patient have referrals from ****** and since January 2023 all the claims have been submitted did not get paid. We are keeping the business running on empty fuel, not getting paid for almost 3 months.*** explains since January its ****** that directly process the claims. If thats so , why ****** is using a third party then ? I have contacted provider relation i... read more
Business response:
Thank you for allowing me the opportunity to clarify some of the concerns you shared. *** strives to pay electronic claims within 10 days of receipt. Sometimes there is additional time required. For the claims paid to you in 2023, the average is 8 days from receipt to payment. ASH is not (and will not) hold claim payments for you or other providers. There are other claims payments in process that you should receive next week. Thank you for taking the time to reach out it is appreciated.
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 256 reviews.
When is American Specialty Health open?
American Specialty Health is open now. It will close at 5:00 p.m.
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