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American Specialty Health
- Business Services
- Carmel, IN
About this business
American Specialty Health, also known as ASH, is a health improvement organization. Founded in 1987, it serves more than 90 health plans and over 2,000 employer groups throughout the United States. The organization offers health coaching services and Internet-based self-care tools. American Specialty Health offers work site programs for weight management, tobacco cessation and healthy living. The company operates offices in Illinois, Texas, New Jersey, California and Arizona. It manages a staff of nearly 595 employees and is... read more
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a PT provider this ASHlink authorization system is insane and extremally time consuming. It';s 2023 and you guys still needs ** to manually entered whole Evaluation on your website. there should be an option to upload our own eval for you to review and make decision. just today it took me more than 90 minutes to submit authorization for 2 patient. this is crazy, please update your website and make our life easy and also for patient too,
Business response:
Thank you for your feedback! Our online provider portal was designed to make things easier, so what you experienced appears to be an outlier. The submission of clinical information through ASHLink enables clinical peer evaluators to quickly locate all required information to complete a review efficiently and timely this prevents delays for you and your patients. We are happy to reach out to you to maximize your experience with the system. Alternately, you can download forms from ASHLink, fill them out when you evaluate your ... read more
This provider will do anything in their power to shorten your duration of acupuncture services. I am also very upset that **** sends out promotional materials to their members claiming that you get 20 visits per plan year. Well, it's technically UP TO 20, ah-ha! My denial was based on the fact that the treatment is expected to improve symptoms such as pain within a reasonable amount of time. I'm sorry, what is this "reasonable" amount of time? They aren't at my sessions and have they heard of chronic pain?! They state my pai... read more
Business response:
I am sorry to hear that you have had an unpleasant experience while battling chronic pain. Thank you for taking the time to share your feedback; we can certainly offer additional support. All visits, even those subject to an annual limit, are subject to medical necessity review to ensure care follows evidence-based clinical guidelines. These clinical guidelines are posted publicly on our website. Based on the details you shared, we have an opportunity to reach out to your provider, directly, to ensure all information regardi... read more
Signed up as regular member to be enrolled at a local gym. Only to find out that you have to be a premium member. They refused to change my account status to force me to buy a second premium membership. I immediately cancelled my membership and requested a refund but to no ones surprise they refused to give my money back. This is a predatory and poorly ran company.
Business response:
Hi ******, thanks for taking the time to speak with me this morning. I am glad we were able to discuss and resolve your concerns. Please do not hesitate to reach out to me should anything arise in the future.
I added my husband to my membership on 4/1. They charged me for two months for him and for ME. I had two $56 charges. My husband found out he could access gyms through his employer's health plan and did not need this plan. I went on the website and canceled him from my plan after two weeks of nonuse. They then charged me again $28 in May. The monthly payment is $28 per person. I was charged 5 payments in 2 months! PLUS, on May 1st, they sent an email stating my husband's membership was inactivated, thus he would be unable to... read more
Business response:
Hello ****, Thank you for taking time to speak with us on May 9th, 2023, regarding your spouses Active&Fit Direct subscription. Per our discussion, thank you for allowing us to address your billing concerns. We are sorry you continue to be dissatisfied with the outcome. Please dont hesitate to contact us if you have any further concerns in the future.
Well I have there insurance ****** They are the only one that has ****************. ***** *******. In network via For the affordable care act ,Market place . They cover ,80% ..it involves experimental elements (stem cells)that make him and his team the only chance of getting the use of my left arm I let you know if I sign up for a gym membership .??
Business response:
Thank you for sharing your positive experience.
*** is holding the claims payments for Acupuncturist in ******************* for more than 85 days.specifically for providers who are affiliated with ****** . 80% of my patient have referrals from ****** and since January 2023 all the claims have been submitted did not get paid. We are keeping the business running on empty fuel, not getting paid for almost 3 months.*** explains since January its ****** that directly process the claims. If thats so , why ****** is using a third party then ? I have contacted provider relation i... read more
Business response:
Thank you for allowing me the opportunity to clarify some of the concerns you shared. *** strives to pay electronic claims within 10 days of receipt. Sometimes there is additional time required. For the claims paid to you in 2023, the average is 8 days from receipt to payment. ASH is not (and will not) hold claim payments for you or other providers. There are other claims payments in process that you should receive next week. Thank you for taking the time to reach out it is appreciated.
They are supposed to cover the expenditure for gym membership. I have requested reimbursement twice and each time gotten an amount way less than what it should have been. They try to take you in circles by not responding to emails that ask for an explanation. There helpline will put you on long holds to hide the fraud that this company is. The customer service rep was extremely rude and hung up on me in middle of a question.
Business response:
Hi ********, thank you for taking the time to speak with me on Tuesday, March 7, 2023. We're sorry to hear of your concerns and I'm glad we were able to satisfactorily resolve them. If there is anything you need in the future, please don't hesitate to give me a call.
This company is a disgrace. Last year they were in charge of massage treatment for Aetna. They sent me to a massage therapist who was great and contracted with Aetna but not AMERICAN SPECIALTY. Many therapists don't want to work with them because they underpay. SO even though they referred me to him (in error) they would not pay him and I was going to be stuck with the bill. After giving me ***** names of massage therapists, none of whom were currently working with them, or if working with them (1 or 2) they had no openings!... read more
Business response:
Hi *****, thank you for taking the time to speak with me on Wednesday, March 1, 2023. We're sorry to hear of your concerns and I'm glad we were able to satisfactorily resolve them. If there is anything you need in the future, please don't hesitate to give me a call.
************ is a total scam and takes advantage of people through their employers. Signing up for a gym membership at Planet Fitness is only $20/month and this fraud company has been charging my credit card almost $30 for about a year. I don't know why I didn't cancel this sooner so it is partly my own fault. Also, they just increased their prices due to 'inflation' which is complete BS. If you use ************ through your insurance cancel it and just pay the gym directly. Complete scam! Never again and I'm informing my em... read more
Business response:
*******,I am in receipt of the review you left on the BBB website regarding your Active&Fit Direct (AFD) membership. Im sorry to hear you are dissatisfied with the program.Membership in Active&Fit Direct is more than access to one of our over ****** fitness centers. For instance, with our program, you can attend more than one fitness center per month for one low cost, providing you with a great deal of flexibility in the type of workout you want to complete. Our website also offers over ***** online classes for those days yo... read more
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 236 reviews.
When is American Specialty Health open?
American Specialty Health is closed now. It will open on Monday at 8:00 a.m.
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