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American Specialty Health
- Business Services
- Carmel, IN
About this business
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They're removing the only thing that made it worth it.
Business response:
Hi ******, Sorry we were not able to connect when I called you today. Please give me a call at the number I left and Ill be happy to discuss your concerns.
***, doing business as Active & Fit Direct lured thousands of members into their service promising the ability to choose as many standard gyms as they wanted but are now backpedaling and trying to overcharge members for a single gym (at $28 per month) and charge on a per-gym basis at the cost of $23 per month extra, let me reiterate, per gym. This is a ridiculous change in their policy and nobody is going to stand for it. I signed up for AFD because of the flat rate I paid to have access to multiple gyms due to my work trave... read more
Business response:
Hi ****,We're sorry you continue to be dissatisfied with the recently announced updates being made to the Active&Fit Direct program on July 1st. Further information was provided to you in my email dated 05/09/24. Please call me at the number provided if you would like to discuss further.
I am writing this based on my interaction with Active & Fit Direct. I signed up for a premium membership at a pilates studio. I paid for 2 months upfront as Active & Fit requires. However I am unable to obtain the credits necessary to book a class in the 2nd month until the 1st day of the 2nd month. I've spoken with the location of the fitness studio - they do not receive the funds I paid for the 2nd month until that month. So Active & Fit is holding my money, with no recourse for myself or the fitness studio. I cannot book ... read more
Business response:
Hi **, We tried to contact you on 5/16/2024 and 5/17/2024 to assist with your fitness center access concerns. Unfortunately, we were not able to connect. If you would like to discuss your concerns further, please contact us at the phone number provided in the voice mail messages.
I own a medical billing company and many of my clients are chiropractors. The worst insurance we have to deal with is definitely ASH!! First of all, my docs don't even get the full amount that they deserve to be paid for their services! A max ***** of each visit at $45 (minus co-pays and/or deductibles) is absolute robbery. I have been billing and coding for chiropractors for 24 years and I have seen it all!! I remember when *** first started with ***** and some BC/BS claims. Reliable sources have told me that *** gets paid ... read more
Business response:
Hi ******, thank you for sharing your feedback. In fact, participating provider reimbursement is developed with consideration of several factors including competitive information on rates, public information, and more. It is up to each individual provider to decide to accept the offer of participation in our provider networks. As far as paperwork, more than 90% of members' conditions are resolved before medical necessity review is required! We hope this information is helpful.
It is very hard to sign up for. You cannot type in your birthday. They give you a calendar that starts ****. Then you must manually punch until you get back to the 50's which that's where we seniors are. This takes at least 15 minutes of constant punching. How many seniors can do this? Very frustrating! Secondly the free garmin and fitbit is a joke. The face on these watches are so small. Seniors cannot read these. It would be better to have a cheap one from ******* that we could read. One with a large face. I spent several ... read more
Business response:
Hi *********** Were sorry to hear of your dissatisfaction with your home fitness kit order. Thank you for taking the time to speak with me yesterday and Im glad we were able to satisfactorily address your concerns.Please feel free to share the information with the friends you were assisting. Please dont hesitate to call if you have any further questions.
I can not order my home kit. As a member that is an advantage I wish to use. No one answers the chat line even though I am no 1 in the Que. I called and finally got the automated system to send me to an agent behind never answered I was on hold and no one came on the line. Terrible setbocr
Business response:
Upon receipt of the members concerns, We contacted the member on 1/10/2024 and 1/11/2024 to assist in ordering her Home Fitness Kit.Unfortunately, the member did not answer, and we left two voice messages. A follow-up email was sent requesting the member to contact me directly to resolve her concerns.
If there was a way to give zero stars I ****% would! As many providers have stated in previous reviews, ASH is slow in payments, the payments are manual entry, and they limit services to an bare minimum. Post op physical therapy patients can't get better in 8 or even 12 visits. Then they send me an 835 file but I can't enter that in...I'm not a computer...I'm a human, useless! I asked to be set up for electronic EOBs through our clearing house and was told to just use the 835, again..not helpful! So, lots of manual entry tha... read more
I am covered by a Cigna PPO through my former Employers health care plan, and I have paid an extra yearly premium to upgrade the base plan. This insurance upgrade covers me for 365 days of physical therapy, and medically necessary MRI's. I am currently seeing several ******s who are trying to determine why my feet are numb, painful and burning, with these symptoms worsening over time with my first ****** visit for this back in 2018. ***** denied an MRI of the lumbar spine saying it was not medically necessary until a certain... read more
Business response:
We are so sorry to hear about your situation. Based on the information you provided when you submitted your review, we were able to locate the transaction with our company that you reference. The denial you mention is not a part of the transaction on file. We want to ensure clear understanding for you and your provider and will reach out directly to your provider. Thank you for allowing us the opportunity to improve your experience.
As a business owner providing PT services ASH is an absolute nightmare to deal with. They process claims at a snails pace. Claim that they handle all CIGNA clients in my state, but in reality they do not. Forced to contract with them to continue to accept Cigna. Some plans they do, some they don't. My office has no way of knowing until denials come through. Zero communication, zero answers. Awful provider portal. We are in 2023 now, why are we dealing with clunky portal systems? Why do I need to submit separate involved form... read more
Business response:
Hi ******************, Im sorry the transition has not gone smoother for you. We will give you a call to see what works best for you, if you or a member of your team would like to do a 1X1 session to review options available through the provider portal eligibility/benefit checks can be completed there so you know where to submit claims before waiting for the remittance advice. We also offer peer-to-peer clinical support and would love the opportunity to answer any questions you have. Speak with you soon thank you for your fe... read more
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 256 reviews.
When is American Specialty Health open?
American Specialty Health is open now. It will close at 5:00 p.m.
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