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American Specialty Health
- Business Services
- Carmel, IN
About this business
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Signed up 2 years ago And loved this program! Then **********************************, the *** and President decided three hundred thousand a year wasnt enough salary to punish us by raising fees and changing the ability to use more the 1.
Business response:
<p>Hi *****,</p><p>Were sorry to see that you have concerns with the recently announced program updates. Please see the email that was sent to you with additional information. If you would like to discuss it, please dont hesitate to contact me at the number provided in the email. </p>
I had my son signed up and then they told me I couldnt add him since he was 18 and already taken my money and when I called for the refund the denied me it because he wasnt ****************************************************** the first place. Im an upset that I hat to pay 2 months of membership and not even get a refund this is absurd. On top of that now they went from 3 gyms to only one gym I will be leaving this program as soon as this new gym opens up close to my house that has better rates than them..
Business response:
<p>Hi ****,</p><p>We've tried to contact you several times to review your concern, however we've been unsuccessful. An email was sent to you on July 1st. </p><p>Please contact us at your convenience using the information in the email.</p><p> Thank you, </p>
I signed up for the Active & Fit direct program in March because of the need to have multiple gyms due to my irregular work schedule. It was offered for $28 a month and that included access to multiple gyms for just the $28 price. It was a great deal that I recommended to multiple coworkers who have the same issues I do. Come July 1st, they're changing the plan that the $28 is only good for one gym and its an additional $23 for every gym after that. They are removing the best aspect of being a part of that program and it fee... read more
Business response:
Hi *******. We're sorry you're dissatisfied with the upcoming program changes. We've sent you an email with additional information regarding your concerns. If you would like to discuss them, please give me a call at the number in the email.
I have been trying to get visits approved for physical therapy. I had a significant knee surgery which has a long recovery process. My physical therapist tried doing a peer to peer review this last week. *** gave three different windows of time stating they would call during one of them, when they did not call, my therapist called twice after the *** representative I spoke to said to call and a peer to peer could be done immediately. No one answered or called back. This has been a very difficult process and is completely una... read more
Business response:
Hi ******************, I am sorry this has not been a good experience. It appears there were availability mismatches. The *** clinical quality evaluator called your physical therapist on Friday, right before 4:30 pm - but he was with a patient. She is reaching out this morning, as well.
I signed up for active and fit direct, January 2024. I paid an $84 dollar sign up fee and I would be charged $28 monthly . Things were working fine until April when the company claims payment was not received. They The payment was automatic from my credit card. There is no reason why payment should not been processed. I have called the company 3 times to resolve with the last call promising to return the call with a manager. No return call has been received and my membership is canceled. If I want to rejoin, I must pay $84 d... read more
Business response:
<p>Hi ******,</p><p>Thank you for taking the time to speak with me today and I am glad we were able to satisfactorily address your concerns and their resolution. Please do not hesitate to call if you have any further questions.</p><p>Thank you,</p>
This is about the Active & Fit Program which is a product of American Specialty Health.on 02/28/2024 I paid for a Service which was advertised as Pay for 2 months ($58.52 included taxes) and no commitments afterwards.First Month from 02/28/2024 to 03/28/2024 I did not even get to use the Service.On 03/28/2024 ($29.26) and 04/28/2024 ($29.26) I got charged 3rd and 4th month. All in total I got charged for 4 months from 02/28/2024 - 04/28/2024. I called to have the last month refunded as they did not give me any Notice that I ... read more
Business response:
<p>Hi Mei,</p><p>We are unable to locate your account with the information provided in your review and our emails to you are not deliverable. Could you please contact us to discuss your concerns at ********************.</p><p>Thanks,</p><p></p>
This company is a joke. I have never experienced such poor service from a healthcare company in my life. They denied my acupuncture services when the care I am getting works. Apparently, they want me to use drugs instead. Companies like this are the sole reason why there is an opiod epidemic. You want patients to go on meds instead of therapy when therapy is working for them? If your health insurance works with this company, good luck!!
Business response:
Hi **********, while I am disappointed you are not satisfied, I am appreciative that you shared your feedback. This helps me to provide additional information that you may find useful. We work with health plans such as yours to administer the benefits they offer. I was pleased to see that you have been able to take advantage of our vast acupuncture network and have recently received covered services from a couple participating providers. We are committed to improving the quality of healthcare and clinical outcomes. We are no... read more
Should be sued for their bait-and-switch tactic: Their promise: ONE membership ($25, later $28) to access ALL gym brands (plus a signup fee). I canceled some old, cheap contracts with gyms to consolidate with A&F. Now, they break that core promise by charging $28 for ONE gym brand and $23 for each additional gym you'd like or need to visit. The whole idea of the program? Gone. This is a rushed, greedy change that many members were not even notified about. And, of course, I can't get the good old membership deals back that I ... read more
Business response:
Hi *******. We're sorry that you continue to be dissatisfied with the recently announced updates. We've tired to contact you several times, however we've been unsuccessful. An email was also sent to you on May 9th with further information to address your concerns. If you would still like to discuss them, please contact us using the information in the email..
Bait and switch like tactic from $28 for unlimited access to gyms within their network to $28 for one primary gym. Defeats the purpose of Active & Fit business model
Business response:
Hi ****. Were sorry to see that you have concerns with the recently announced program updates. Please see the email that was sent to you with additional information. If you would like to discuss it, please dont hesitate to contact me at the number provided in the email.
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 256 reviews.
When is American Specialty Health open?
American Specialty Health is open now. It will close at 5:00 p.m.
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