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American Specialty Health
- Business Services
- Carmel, IN
About this business
American Specialty Health, also known as ASH, is a health improvement organization. Founded in 1987, it serves more than 90 health plans and over 2,000 employer groups throughout the United States. The organization offers health coaching services and Internet-based self-care tools. American Specialty Health offers work site programs for weight management, tobacco cessation and healthy living. The company operates offices in Illinois, Texas, New Jersey, California and Arizona. It manages a staff of nearly 595 employees and is... read more
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
**************** experience was a nightmare. I enjoyed the service for a bit when there were no issues, but as soon as I encountered a problem it was horrible. I was having trouble activating my membership at an anytime fitness with new insurance. I called shortly after encountering the issue and after many minutes on hold I reached a rep who assured me they would figure out the problem. Months went by and there was NO PROGRESS. By that point Id called several times, spent HOURS on hold, and had to drive to the gym further f... read more
Business response:
Hi *****,Per the voice mail left for you on 5/17/24, we'd very much like to discuss your concerns with you. Pleaase call us back at the number provided in the message at your ealiest convenience. Thanks!
The sales process with Active & Fit was to offer a flat monthly fee ($28) for access to upwards of 1000 gyms. They just announced that they are cutting that access down to one (1) gym. This is a significant degredation in the program, and their new model is more expensive than going directly to the gym for a membership. I have switched to their competitors at Aaptiv ******************************.
Business response:
<p>Hi ****,</p><p> We would like the opportunity to speak with you regarding your concern, however we are unable to find your record with the information provided. We would appreciate it if you could give us a call at the number provided in the email sent to you on 5/16/2024 at your earliest convenience.</p>
Just a few short days after the memo came out about members only being able to choose ONE gym location, my existing active & fit membership was cancelled due to declined payments. I find this to be very interesting considering for the last 4+ years Amex has never declined an active & fit payment. Upon further investigation the gym I attend is saying this has happened to all active & fit members and now we are struggling to gain access back to the gyms because even after resubscribing the company will let you sit on the phone... read more
Business response:
<p>Hi *******,</p><p> We would like the opportunity to speak with you regarding your concern, however we are unable to find your record with the information provided. We would appreciate it if you could give us a call at the number provided in the email sent to you on 5/16/2024 at your earliest convenience.</p>
The sales process with Active & Fit was to offer a flat monthly fee ($28) for access to upwards of ****** gyms. They just announced that they are cutting that access down to one (1) gym. This is a significant degredation in the program, and their new model is more expensive than going directly to the gym for a membership. It's like a bait and switch.
Business response:
Hi *******, Im sorry we missed each other when I called you today. Please give me a call at the number provided and Ill be happy to discuss your concerns.
Bait and switch like tactic was used to register membership in the program and then a primary and fundamental benefit of the program was removed shortly after advanced payments were received. Very deceptive and fraudulent.
Business response:
Hi ******, Our records indicate that we responded to your concerns on 5/15/24 by email. Please contact us if you have any further questions or concerns.
**************** rep extremely rude and sarcastic. Would not help with my issue offering no solution and says Happy to help! (Sarcastically) After I expressed my dissatisfaction. The company has stolen money from me with sneaky fine print and I will report them. DO NOT SIGN UP.
Business response:
Hi *****, We would like the opportunity to speak with you regarding your concern, however we are unable to locate a contact phone number. We would appreciate it if you could give us a call at the number provided in the email sent to you on 5/20/2024 at your earliest convenience.
They're removing the only thing that made it worth it.
Business response:
Hi ******, Sorry we were not able to connect when I called you today. Please give me a call at the number I left and Ill be happy to discuss your concerns.
***, doing business as Active & Fit Direct lured thousands of members into their service promising the ability to choose as many standard gyms as they wanted but are now backpedaling and trying to overcharge members for a single gym (at $28 per month) and charge on a per-gym basis at the cost of $23 per month extra, let me reiterate, per gym. This is a ridiculous change in their policy and nobody is going to stand for it. I signed up for AFD because of the flat rate I paid to have access to multiple gyms due to my work trave... read more
Business response:
Hi ****,We're sorry you continue to be dissatisfied with the recently announced updates being made to the Active&Fit Direct program on July 1st. Further information was provided to you in my email dated 05/09/24. Please call me at the number provided if you would like to discuss further.
I am writing this based on my interaction with Active & Fit Direct. I signed up for a premium membership at a pilates studio. I paid for 2 months upfront as Active & Fit requires. However I am unable to obtain the credits necessary to book a class in the 2nd month until the 1st day of the 2nd month. I've spoken with the location of the fitness studio - they do not receive the funds I paid for the 2nd month until that month. So Active & Fit is holding my money, with no recourse for myself or the fitness studio. I cannot book ... read more
Business response:
Hi **, We tried to contact you on 5/16/2024 and 5/17/2024 to assist with your fitness center access concerns. Unfortunately, we were not able to connect. If you would like to discuss your concerns further, please contact us at the phone number provided in the voice mail messages.
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 236 reviews.
When is American Specialty Health open?
American Specialty Health is closed now. It will open on Monday at 8:00 a.m.
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