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American Specialty Health
- Business Services
- Carmel, IN
About this business
American Specialty Health, also known as ASH, is a health improvement organization. Founded in 1987, it serves more than 90 health plans and over 2,000 employer groups throughout the United States. The organization offers health coaching services and Internet-based self-care tools. American Specialty Health offers work site programs for weight management, tobacco cessation and healthy living. The company operates offices in Illinois, Texas, New Jersey, California and Arizona. It manages a staff of nearly 595 employees and is... read more
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This particular company is based on the premise of ********************************** My daughter, Who was an employee of this company worked here under the thought of gaining growth, and stability with a good Health firm. She was actually looking for a Company for her career goals, for the long haul. She literally saw employees come and go on a WEEKLY basis, yet she remained. Unfortunately, she was stricken with COVID!!! Ironically, They Failed to look out for her Health and Wellness. She lost pay due to no remaining vacati... read more
Business response:
*** prioritizes the health and safety of its employees, and we have a dedicated benefits team to work with employees during times of unexpected absence. We offer a comprehensive benefits package with paid time off (including for illness). We wish your daughter the best in her future endeavors.
This is the worst company I have dealt with. I am presently post surgical and they have denied the care I need to get well. They take pt visits away from me. Which denies me the care I need to get well. Therapist asks for 2 visits, I get one a week. At times it has taken me over 2 weeks to get the session. Stay away from them. Recently they gave me 6 when therapist said 8, then they said I cant use them until November. What the heck!!! The month of October was a disaster. Someone needs to shut them down.
Business response:
We are sorry to hear that this experience has not met your expectations. A leader from our ******************************* reached out to you by email today. If you will reply at your convenience to provide the identifying information we need for further research, we will work directly with your provider to help. Sometimes there is miscommunication at play that can be easily rectified. Thank you for reaching out we look forward to assisting.
Really terrible customer service. I signed up for a premium gym membership with Active and Fit Direct. When I attempted to activate it with the club, the club didnt accept it. I did my due diligence and attempted to resolve the issue with the club to no avail. So I called Active and Fit Direct to ask for a refund and waited 30 minutes on three different occasions to talk to three different representatives, one of them supposedly a manager. The manager said she wanted to give me a refund but there were steps she has to take f... read more
Business response:
<p>Hi *****,</p><p>Thank you for taking the time to speak with me today and I am glad we were able to satisfactorily address your concerns and their resolution. Please do not hesitate to call if you have any further questions.</p><p>Thank you, </p>
Extremely disappointed and frustrated with Active and Fit Direct. Out of nowhere I was unenrolled in the gym I have been going to for years. I had to re-enroll and sign up for all of the fees over again. When I tried to contact them for support I was kept being sent in a loop through bots. I had to wait on the phone for 30 minutes to speak to a worker. The worker kept referring to the wrong insurance, said I was sent several emails (which I was not, even in my Spam), and that there was nothing she could do. I have been enrol... read more
Business response:
Hi *******, We have received your review on the BBB website and would like the chance to discuss your concerns in more detail. We sent you an email on 9/13/2024 requesting a call back. Please contact us at the number provided in the email. Thank you,
If I could give 0 stars I would. If you have any chronic pain that is not due to an injury expect to be rejected for physical therapy. I have 4 doctors that want me in PT and ASH keeps declining it. Their process for approving claims makes it near impossible for my doctors to have the right to say this is medically necessary. ASH looks at two things, range of motion and strength. Both of those things are not problems for me so its an automatic decline irregardless of how much pain I am in. Im paying for 120 pt visits each ye... read more
Business response:
Hello ************************, we appreciate the opportunity to provide clarification that we hope you will find helpful. Most patients have their conditions resolved without the need to submit medical records or other information. In situations when medical necessity review is required, peer clinicians look comprehensively at the overall clinical circumstances for the individual patient, including but not limited to assessment of current objective deficits and progress with the therapy interventions that have been rendered... read more
In violation of the terms of my ********************* agreement, American specialty health has refused to pay their share of cost for my out of network acupuncturist because I didnt send them my entire medical chart starting with my intake forms and ending with copies of all examination forms used assessing my condition and my progress. I will also be reporting them to the insurance regulators In my state. They are doing everything they cannot to pay their patients and they need to be shut down.
Business response:
Hi ********, thank you for submitting feedback. This allows us the opportunity to offer additional information and further assistance. All visits are subject to medical necessity review to ensure care follows evidence-based clinical guidelines and is appropriate for your condition(s). If your provider is out-of-network, medical necessity verification is necessary after your 5th visit. I see direct reimbursement to you in the system, but additional information is required from you. Sometimes, out-of-network providers step in ... read more
I was billed a full 2 months in advance, and although I missed the time to cancel by a single day, they refused to refund. ********, **************. Terrible customer ******** They make their money hoping that you will forget to cancel, because they will bill the first of July for your August ******** Shady shady practices.
Business response:
Hi ******, We have received your review on the BBB website and would like the chance to discuss your concerns in more detail. We sent you an email on 8/28/2024 requesting a call back. Please contact us at the number provided in the email. Thank you,
Ive been a customer for almost a year now. Never had any issues until they recently had the change where you can no longer access multiple gyms. I have my husband on my plan we were notified via email that if we did not select a gym we would be enrolled into Fitness 19. We go to the gym 5-6 times a week. Last week my husband was notified that there was an issue with his acct. We log in and see he was enrolled into another gym. I really thought A&F would fix the issue, I was so wrong. It has been a nightmare. Basically our on... read more
Business response:
Hi *******, We have received your review on the BBB website and would like the chance to discuss your concerns in more detail. We sent you an email on 9/4/2024 requesting a call back. Please contact us at the number provided in the email. Thank you,
The WORST company . Awful customer service. So many technical glitches that they take zero accountability for. Such a disorganized mess.
Business response:
<p>Hi *****,</p><p>We have tried to contact you to review your concern however, we have been unsuccessful. An email was sent to you on August 23rd.</p><p>Please contact us at your convenience using the information in the email.</p><p>Thank you,</p>
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 236 reviews.
When is American Specialty Health open?
American Specialty Health is closed now. It will open on Monday at 8:00 a.m.
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