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American Specialty Health
- Business Services
- Carmel, IN
About this business
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Repayment of claims is absolutely a disgrace. They don't pay out for an established patient exam - which in fact has to be done when a patient needs an MNR done- so it should in fact be THE INSURANCE'S responsibility to pay for that exam. What makes it worse is that they deny treatment for patients who are in tremendous amount of pain!! Why don't you come to the office and treat the patients and hear their complaints?? This company is awful and Cigna should be ashamed of themselves for allowing ASH to even take a step into p... read more
Business response:
Thank you for your feedback. While investigating your concerns, we located transactions associated with your clinic, but we would like to better understand your experience. I have emailed you directly to provide further assistance. We appreciate the opportunity to work to resolve your concerns.
ASH practices the delay and deny method of insurance. This hurts both the practitioners and the patients as they are unable to provide adequate care or receive it. It creates a system in which practitioners are incentivized to rush through patient interactions and try to fit in as many patients per hours as possible. This business is an unnecessary third party to most patients being able to access care and should be legislated against.
Business response:
Unfortunately, we are unable to identify transactions on file related to the comments you shared. I have emailed you directly to provide further assistance. We value the opportunity to rectify your concerns.
have called at LEAST 9x to find out why i have not received my gamin fitbit for 2021. ordered december 2021. you get 2 items each year w/the cigna ******** plan i have. all i ever got was "ok i'll have them cal you or email you" after all these calls for updates, just one person has called me back after beginning this in january 2022! of course, no message about what can be done. no one seems to be able to order this item. no reason from my end or the rep's. this is awful! i complained to cigna as well and told them no item ... read more
Business response:
Hi Eva,Thank you for taking the time to speak with me today. I'm glad we were able to satisfactorily resolve your concerns. If there is anything you need in the future please don't hesitate to give me a call.
Very few providers take ASH because they pay out so little and inconsistently with other insurance companies. They are AWFUL to work with both as a provider and as a participant. Their customer service is terrible. Their claims process is unbelievably outdated. This is the worst insurance company and they just have a good sales team that they sold into major insurance companies taking over chiropractic and acupuncture claims processing. This company doesnt care about people.
Business response:
Thank you for providing feedback on your experience. We take concerns seriously and work to address any expressed dissatisfaction. I reached out to you via email to obtain additional information to better assist you. Please respond at your convenience.
ASH has a reputation of interfering with doctors ability to care for patients. They continually deny claims for medical care. This is not new. There are class action lawsuits all over the country against ASH for similar claims. Failure to authorize treatments, Patient claims denied, restrictions of care due to pre authorization delays after every 5 visits. I am experiencing this myself first hand. After surgery I was denied physical therapy sessions because they deemed them medically unnecessary. Even after peer-to-peer meet... read more
Business response:
Thank you for providing feedback on your experience. We take member concerns seriously and work to address any expression of dissatisfaction. We would be happy to initiate additional discussions with your provider to determine if there is additional information available that would resolve your concerns. I reached out to you via email. Please respond at your convenience.
ASH is refusing to issue payments to my provider for services I receive **** months ago. My insurance company has confirmed they issued the payments to ASH as the intermediary and insurance said the costs should be covered. My provider is now charging me since they have never gotten payment. This company has a history of fraudulent actions with non-payments or delayed payments (class action lawsuit) and seems to be at it again in my case.
Business response:
Thank you very much for reaching out.. It appears there is a misunderstanding, as I see all claims have been finalized with payment sent to your provider where applicable. We will go ahead and reach out to your provider early this week to confirm receipt of payment and to assist with any questions. Thank you for allowing us the opportunity to investigate and ensure your concerns have been addressed.In good health,ASH Group
I was just denied my physical therapy with a provider, that ASH told me that was on their plan, and now they are telling that the provider is not on their plan. I am very confused. I really need this physical therapy in order to get better from my operation on my shoulder. I went they wanted me to go, and now they deny the services after I have went to several sessions. Who is going to pay my bills? I am fed up with this mess.
Business response:
Sir, thank you for reaching out. I think there is a misunderstanding. We will happily reach out to your provider to make sure there is no confusion.
I think *** is simply a ***** from insurance providers - in the case CIGNA - not to pay on claims. I had a hip and knee issue (torn meniscus) which required PT pre-op to help prevent me from walking unbalanced with a painful pronounced limp and post-op. The *** doctor/bureaucrat, who probably in a dark room shuffling papers, determined that the hip work was chiropractic and unnecessary and therefore denied my physical therapists claim. It has taken a month to resolve the billing issue, a month in which I didn't have post-op ... read more
Business response:
Hello - thank you for your feedback. We connected with your provider and have addressed your concern and your provider agreed to share this information with you.
Good at the beginning but no customer service. They hang up on you and will cancel your service with no worries about why. I have the chats with screenshots that show how little they care. Will be posting the response from the email I sent with that chat to see if corporate cares.
Business response:
HI ******************. Thank you for taking the time to speak with me on Friday. Im sorry you had a negative experience with our program but its great we were able to resolve your concerns. Please dont hesitate to contact me should you have any questions or concerns in the future.
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 256 reviews.
When is American Specialty Health open?
American Specialty Health is open now. It will close at 5:00 p.m.
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