This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
American Specialty Health
- Business Services
- Carmel, IN
About this business
American Specialty Health, also known as ASH, is a health improvement organization. Founded in 1987, it serves more than 90 health plans and over 2,000 employer groups throughout the United States. The organization offers health coaching services and Internet-based self-care tools. American Specialty Health offers work site programs for weight management, tobacco cessation and healthy living. The company operates offices in Illinois, Texas, New Jersey, California and Arizona. It manages a staff of nearly 595 employees and is... read more
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been dealing with these clowns (ASH) for about a decade now, my primary insurance ** allows unlimited visits for chiropractic treatment but ASH **nstantly denies treatment stating my **ndition is chronic (well duh) chiropractic treatment helps me avoid taking pills which have destroyed my stomach over the years and ultimately led me to seek out alternative ways to treat my **ndition but good ol' ASH doesn't give a flying f**k about my or anyone's health. They only care about denying **verage for treatment that benefit... read more
Business response:
We serve more than 46 million members with a 95% patient satisfaction rating and are sorry to learn you are not having a positive experience. I reached out to you directly. Please respond at your convenience so we can further assist to resolve your concerns.
My daughter has autism and has been receiving OT theraoy twice a week for two years. All of a sudden she is denied twice a week to continue down to just once a week. We did a peer to peer and they upheld their decision even with the medical letter from her developmental pediatrician along with her OT records why its necessary we stay at twice a week. This gave me a panic attack and we are still fighting them.
Business response:
We value your feedback and want to ensure any unsatisfactory experience is swiftly made right. We have communicated with you via another platform, but I wanted to close the loop here to say that we were able to resolve your concerns today. You will receive a confirmation letter very soon. Thank you so much for reaching out to us!
I have been a member for 2 1/2 years. My debit card recently changed and I thought I updated it last month via the website but it only processed the payment. This month I got a message saying payment failed I tried to update the information but it wouldnt update it , couldnt login or reset password with my email address. I finally got in touch with someone via the chat and was told I couldnt update my payment information on my own that a person needed to do it. My account is still active but Im told because they attempted to... read more
Business response:
Please accept our apologies for your negative experience with your Active&Fit Direct membership, its certainly not something our members should receive. I appreciate you taking the time to speak with me about your experience and Im glad that we were able to resolve your concerns. I look forward to hearing from you about your re-enrollment in the program.
I am a chiropractor. ASH is used in Georgia with Cigna, Aetna and BCBS. We are given 5 visits initially to get you better. After that we have to submit a 3-4 page electronic request to someone that doesn't interact with me, review chart notes or interact with the patient. You are lucky to get an additional 5 visits but has to be in a small time frame. Any additional attempts at care will be denied because the pain isn't severe enough (a 7 or higher out of 10) or that the chiropractic care isn't responding fast enough and mor... read more
Business response:
Thank you for your feedback. We would love to speak with you the process you reference is much simpler with use of our provider portal. Even better, we offer peer-to-peer (licensed clinical evaluators of the same provider specialty) phone calls in the event your request has been denied. This can help you understand what information may be needed for authorization approval. I sent you a personal email please respond at your convenience so we can give you a call.
I have never experienced such extreme incompetence and lack of professionalism. Despite being told multiple times from ****** and from me that my health coverage was through ****** and that I had chiropractic coverage (not Cigna which I had about 15 years ago), ASH continued to deny my ****** chiropractic claim and attempt to say I have no coverage. Only ONE agent of the 6 I talked to over a 4 month period (*****) actually did the right research and took the right step to figure out that ASH had a duplicate record on file fo... read more
Business response:
Thank you for providing this feedback. I apologize for the inconvenience you experienced. The system accurately reflects your current eligibility and we hope that your future experience with us goes smoothly.
I signed up through a site that said "Active & Fit" - come to find out I had actually paid through "Active & Fit Direct" even though the membership card said "Active & Fit". I got the run around from both Active & Fit Direct and the gym that it was just a glitch why they couldn't find me. Come to find out, they don't support the gym I want to go to at all. When I asked for a refund, they said I had to tell them 30 days in advance (the entire time that I was getting the run around calling them back and forth). BIG MISTAKE. Ne... read more
Business response:
Hi Miki,Were sorry for your dissatisfaction with your enrollment to the Active&Fit Direct program. Per the email sent today, we have reviewed your concerns and believe we have appropriately responded to them. If you have any questions, please dont hesitate to reach out to me at the number provided in my email.
I signed up for ****** and *** Direct at the end of 2019 and of course by 2020 ***** had hit. ****** and *** continued to charge me 25$ a month even though all of the gyms were closed. I called them and they told me that there is a program that I can receive a 25$ credit each month until the gyms reopen. Well, 10 months I was charged and never received credit for any of them. Every time you call them they give you the run around and depending on who you are talking to, they have a different answer. Yesterday I was told that ... read more
Business response:
Hi Dawn, We're sorry to see that you are dissatisfied with your membership. We have attempted to contact you several times by phone and email, unfortunately we have not had a response. If you could please contact us at the number provided in the email or reply to the email, we'd be happy to discuss your concerns.
American Specialty Health (***) is a subcontractor of *********** whose job it is to approve claims related to chiropractic and other "alternative" treatments. I have arthritis of the hip and have been seeing a great chiropractor for years, and have found it helpful in preventing back spasm and keeping my hip functioning better. I usually pay out of pocket, but I do have some insurance benefit for chiro so I filed a claim to get whatever small reimbursement I was eligible for. Dealing with *** has been a nightmare. They send... read more
Business response:
Thank you for your feedback. I sent you an email with my direct contact information. Please call at your earliest convenience so I can assist further and resolve your concerns.
*********************** contracted with Active & Fit. I started a membership on April 4, 2021 and ,my card was charged instantly. It took over 3 1/2 weeks for the LA Fitness Club to find my membership. For over 3 weeks, I called which amount to 7 or 8 times and 45 minutes per call. Each time I called, I was told my membership had been cancelled. Apparently, the agent who took the new membership had the wrong zip code.I am still not able to set up on the website to get my invoices. Also, I have been requesting a membership ca... read more
Business response:
05/03/2021 Hi Ms. C*****, I’m sorry to hear that you had some difficulties with your Active&Fit Direct membership and interacting with our call center. I appreciate you taking the time to speak with one of our Member Experience team members today to discuss your concerns. I'm pleased she was able to assist you and resolve any outstanding issues. Please don’t hesitate to contact us if you have any future questions.
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 236 reviews.
When is American Specialty Health open?
American Specialty Health is closed now. It will open on Monday at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com