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American Specialty Health
- Business Services
- Carmel, IN
About this business
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up for ****** and *** Direct at the end of 2019 and of course by 2020 ***** had hit. ****** and *** continued to charge me 25$ a month even though all of the gyms were closed. I called them and they told me that there is a program that I can receive a 25$ credit each month until the gyms reopen. Well, 10 months I was charged and never received credit for any of them. Every time you call them they give you the run around and depending on who you are talking to, they have a different answer. Yesterday I was told that ... read more
Business response:
Hi Dawn, We're sorry to see that you are dissatisfied with your membership. We have attempted to contact you several times by phone and email, unfortunately we have not had a response. If you could please contact us at the number provided in the email or reply to the email, we'd be happy to discuss your concerns.
American Specialty Health (***) is a subcontractor of *********** whose job it is to approve claims related to chiropractic and other "alternative" treatments. I have arthritis of the hip and have been seeing a great chiropractor for years, and have found it helpful in preventing back spasm and keeping my hip functioning better. I usually pay out of pocket, but I do have some insurance benefit for chiro so I filed a claim to get whatever small reimbursement I was eligible for. Dealing with *** has been a nightmare. They send... read more
Business response:
Thank you for your feedback. I sent you an email with my direct contact information. Please call at your earliest convenience so I can assist further and resolve your concerns.
*********************** contracted with Active & Fit. I started a membership on April 4, 2021 and ,my card was charged instantly. It took over 3 1/2 weeks for the LA Fitness Club to find my membership. For over 3 weeks, I called which amount to 7 or 8 times and 45 minutes per call. Each time I called, I was told my membership had been cancelled. Apparently, the agent who took the new membership had the wrong zip code.I am still not able to set up on the website to get my invoices. Also, I have been requesting a membership ca... read more
Business response:
05/03/2021 Hi Ms. C*****, I’m sorry to hear that you had some difficulties with your Active&Fit Direct membership and interacting with our call center. I appreciate you taking the time to speak with one of our Member Experience team members today to discuss your concerns. I'm pleased she was able to assist you and resolve any outstanding issues. Please don’t hesitate to contact us if you have any future questions.
I am a medical provider who stopped working in network with **** due primarily to unjustified denials of patients benefits: they promise the patient member a total number of visits/year and don't explain that after 5 visits further claims will be subject to medical necessity review. Even after the practitioner completes the lengthy review process they will routinely deny sessions. I have 25 years experience as a medical practitioner, in private practice, and routinely write successful medical necessity reports for workers co... read more
Business response:
Ms. W*******, thank you for providing feedback. Participating providers benefit from our Clinical Performance system, which allows in-network providers to demonstrate their implementation of evidence-based practices and have the level of accountability reduced. For our national Acupuncture programs, nearly a third of all participating acupuncturists have no utilization management review at all. Nearly 75% of patients who went through our acupuncture program did so with automatically approved care. Of the 25% of patients who ... read more
Don't waste your time with this company. I've had a gym membership through them since 2019 and they have been terrible to work with. Customer services is a joke and they deactivate and reactivate my membership on a regular basis. The discounted membership is NOT worth the headache of constantly calling them and sorting out their lack of organization.
Business response:
Dear Ms. J, We’re sorry for your negative experience with Active&Fit Direct. I have made several attempts to contact you, which unfortunately, have been unsuccessful. I sent you an email on 3/18/21 providing some information regarding your concerns. Please don’t hesitate to reach out to me directly via the email or phone number provided, if you have any questions. I look forward to connecting with you. Pedro Yong Supervisor, Fitness Member Experience 858.754.2000 x 3578 \ ASHCOMPANIES.COM Inc. 5000 - Fastest Growing Private ... read more
this business is dangerous you sign up thinking you will save on Fitness center subscription but you end up paying way more because you cannot cancel the enrollment they will keep charging credit card even after you substitute with a different new one, several calls to customers service with agents that are trained to lie and know when to be rude to terminate the call.
Business response:
Ms. A******, We're sorry to hear of your dissatisfaction. I attempted to contact you on 3/10/21 and 3/11/21 however it was unsuccessful. I would be happy to review your concerns if you could please contact me at the phone number or email address indicated in the email I sent to you today. I look forward to hearing from you.
Awful, dishonest, shameful business. The company is set up to at all costs not cover care. They guise their denial of care under a false veil of medical necessity, but go above and beyond EVERY insurance/managed care company standards to deny patients care they need. After COUNTLESS calls with McCarty, Taylor, and other CQEs their intention is clear and obvious, to deny as much coverage as legally possible. These doctors are scummy and dishonest and should be ashamed of themselves for denying patients care for medically nece... read more
Business response:
Dr. *********, Thank you for taking the time to provide feedback. ASH takes pride in its Clinical Performance system, which allows In-Network providers to demonstrate their implementation of Evidence-Based practices and have the level of accountability reduced. For our national Chiropractic programs, nearly half of all contracted chiropractors have no utilization management review at all. Nearly 90% of patients who went through our chiropractic program did so with no required reviews (i.e., automatically approved care). Of t... read more
Absolutely terrible company to deal with!!!!! My Medicare Advantage Plan provides Silver and Fit benefits and I found out that I am able to get workout equipment and DVDs free so that I can work out at home until the Covid-19 vaccine is an option for safety. I ordered both the equipment and the DVDs on January 8. I received the equipment 7 days later from a third party but I have yet to receive the DVDs. After numerous calls, I have been given so many excuses I can't even name them all. USPS too busy, shortage of products, d... read more
Business response:
Hi Ms. S*******, I appreciate you taking the time to speak with me today, to discuss your concerns. I'm pleased I was able to propose a solution that was to your satisfaction. Please give me a call if you have any future questions. Pedro Yong Supervisor, Fitness Member Experience 858.754.2000 \ ASHCOMPANIES.COM Inc. 5000 - Fastest Growing Private Companies in America San Diego’s Best and Brightest in Wellness
3 years later, ASHN still has money they owe me by taking it from my HSA through my husbands employer. I paid my chiropractor for services and ASHN took the same amount from me... essentially I double paid for services. Have sent documentation numerous times. Can't call them direct. Run around all the time. Criminal. ASHN IS CRIMINAL in their practice and yet, still have a business.
Business response:
Dear Ms. M*****, We appreciate your feedback and apologize that your experience is not aligned with our effort to provide excellent service to our participating providers and the customers we serve. Your health plan has retained responsibility for communications directly with its customers, but you can call your health plan and speak with a health plan representative and ASH. To prevent further inconvenience, we have identified all of your claims and are working with your health plan to ensure your claims are paid through yo... read more
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 256 reviews.
When is American Specialty Health open?
American Specialty Health is open now. It will close at 5:00 p.m.
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