American Specialty Health

Robert 

on BBB

4 years ago

Active and Fit will not reimburse my annual gym membership cost with 24Hr Fitness as advertised. This has happened each of the two years I have applied. 2017- I was misled to believe that I needed 45 visits in a one year period to qualify for reimbursement. In reality, it was 45 visits within the remaining months of the calendar year I enrolled (Sept-Dec). In only those four months I completed 32 visits. Is the goal to scam the customer or reward a healthy lifestyle? Lost $200. 2020- I have a PDF from 24Hr fitness showing my... read more

MIley F. 

on BBB

4 years ago

ASH pays massage therapists less than half of what most insurance companies pay and their provider contracting reps are unhelpful at best. I sent in a notice to quit my contract as a massage therapist because of the hassle to get paid such a small amount and I can get more as an out of network provider and billing the insurance directly. I called two months later and they claim they never received it (I even have the fax confirmation that it went through) and that I’m still under contract and have to re-send my notice then c... read more

Margaret T 

on BBB

4 years ago

This place knows nothing about medical necessity and in no way should be involved in deciding people's coverage. I was out twice on disability last year and my insurance uses ASH to handle their billing claims. Apparently ASH has their own standards of what they deem as "medically necessary" and does their best to avoid covering/paying for treatment that is medically necessary. I had 3 physicians confirm that my treatment was medically necessary and I even ended up in the ER because I could not afford my treatment out of poc... read more

Margaret B 

on BBB

4 years ago

They are cheap, but you get what you pay for. There is a limited selection of workout videos, which are better than nothing, but if you need customer service they are rude and insulting. Do not bother to contact them electronically. I was unable to call them for several weeks during their business hours, and tried to contact them via their website and email. I got no response to multiple requests for help. I finally had to take time off of work to call them, and when I got a representative, she was incredibly rude, kept inte... read more

Emmylou N 

on BBB

4 years ago

I wish there was a no star option-this company has caused so much head ache and wasted time over the past 2 years that I have dealt with my massage claims. Every representative I have ever spoken to has given me a different story. My massage therapist has a list of about 10 problems that she’s encountered over the past years with no resolution. (including they failed to update her business address change so then refused to pay claims she submitted with her new address, took over a year for them to get her direct deposit set ... read more

C. W. 

on BBB

4 years ago

I'm writing this review as I'm on hold yet again to resolve my matter. It's been 6 months and at least as many phone calls later and I still have not had a resolution to the matter of the CCP/credit program to return the $25 monthly fee for all months that the gyms were not able to operate due to COVID. Two reps noted that in order to particpate in the CCP program, I must stay active. So I did. Now we are back to the gym, and I am glad I stayed active; however, it is only right and fair to receive the six month's worth of cr... read more

Timur I 

on BBB

4 years ago

Unlike a typical gym membership, the company doesn't stop charging your credit card or notify you that your payments are being unused if you cancel your gym membership. When I cancelled my gym membership, I expected the payments to stop and didn't check right away only to find out they kept charging my card for nothing. It wasn't a lot of money but I think it's unethical to charge customers without notification for 0 service. Also when I finally got to the bottom of things and called to cancel, they said I would receive a ca... read more

Shelby 

on BBB

4 years ago

I cancelled my Active and Fit account due to the participating gym saying I had to pay a yearly fee. I was supposed to be reimbursed for charges between March and August of 2020 and was first told a refund would be given in 4 weeks. After that passed, I was then told the refund would come in 6-8 weeks followed by an email. I have not recieved any contact about a refund and it is close to the 8 week mark. I was thinking of re enrolling into A&FD before the end of the year but I am skeptical at this point.