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American Specialty Health
- Business Services
- Carmel, IN
About this business
Location details
12800 N Meridian St, Ste 190, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are supposed to cover the expenditure for gym membership. I have requested reimbursement twice and each time gotten an amount way less than what it should have been. They try to take you in circles by not responding to emails that ask for an explanation. There helpline will put you on long holds to hide the fraud that this company is. The customer service rep was extremely rude and hung up on me in middle of a question.
Business response:
Hi ********, thank you for taking the time to speak with me on Tuesday, March 7, 2023. We're sorry to hear of your concerns and I'm glad we were able to satisfactorily resolve them. If there is anything you need in the future, please don't hesitate to give me a call.
This company is a disgrace. Last year they were in charge of massage treatment for Aetna. They sent me to a massage therapist who was great and contracted with Aetna but not AMERICAN SPECIALTY. Many therapists don't want to work with them because they underpay. SO even though they referred me to him (in error) they would not pay him and I was going to be stuck with the bill. After giving me ***** names of massage therapists, none of whom were currently working with them, or if working with them (1 or 2) they had no openings!... read more
Business response:
Hi *****, thank you for taking the time to speak with me on Wednesday, March 1, 2023. We're sorry to hear of your concerns and I'm glad we were able to satisfactorily resolve them. If there is anything you need in the future, please don't hesitate to give me a call.
************ is a total scam and takes advantage of people through their employers. Signing up for a gym membership at Planet Fitness is only $20/month and this fraud company has been charging my credit card almost $30 for about a year. I don't know why I didn't cancel this sooner so it is partly my own fault. Also, they just increased their prices due to 'inflation' which is complete BS. If you use ************ through your insurance cancel it and just pay the gym directly. Complete scam! Never again and I'm informing my em... read more
Business response:
*******,I am in receipt of the review you left on the BBB website regarding your Active&Fit Direct (AFD) membership. Im sorry to hear you are dissatisfied with the program.Membership in Active&Fit Direct is more than access to one of our over ****** fitness centers. For instance, with our program, you can attend more than one fitness center per month for one low cost, providing you with a great deal of flexibility in the type of workout you want to complete. Our website also offers over ***** online classes for those days yo... read more
I signed up for a standard membership on the evening of August 31st, 2022, making a local university recreation center my gym of choice. I realized much later (no thanks to their possibly intentionally confusing billing statements) that I was being billed for the entire month of August, meaning the subscription was not prorated. When I talked to a customer service rep about this, they assured me that this was not a mistake and they said, thats why we recommend that people sign up on the first of the month. When I pressed a s... read more
Business response:
Thank you for taking the time to talk with me today. Per our discussion, we have made the requested update and addressed your billing concern. We are sorry you continue to be dissatisfied with the outcome. Please dont hesitate to contact us if you have any further concerns in the future.
Signed up for a membership at $25 a month to join Planet Fitness, and required a 2 month commitment. I figured that was reasonable, Oct/Nov paid for, and I can give it a try. They charged me a FULL MONTH for 3 days of September, plus the month of October. And I'm paying the $25 a month for $10/month plan at PF. ABSOLUTELY FURIOUS.
Business response:
Hi ******, Thank you for taking the time to speak with me today. I'm glad we were able to satisfactorily resolve your concerns. If there is anything you need in the future, please don't hesitate to give me a call.
Active & Fit is a complete scam. I joined because they listed Anytime Fitness as a participating fitness center but after signing up and paying, I found out that Anytime Fitness does not participate in their program and they refuse to issue a refund. Stay away from them. They are a scam.
Business response:
Hello ********************,We are sorry to hear of your dissatisfaction with the Active&Fit Direct program. Unfortunately, I was unable to reach you at the phone number we have on file. I welcome the opportunity to be of service to you and to discuss the situation further. Please call or email me at your convenience using the information I provided in my voicemail messages. Have a happy and healthy day!
I am having a major problem with ASH and how they conduct business. They have disability discriminatory practices with mail-only claim submissions (it's a hassle to get the fax number as an exception and it shouldn't be since we are in the 21st century). And, then they sent me an envelope marked "CLM 10" and American Specialty Health prominently displayed with and EOB inside. The envelope was delivered ripped open. IF there were checks in there, they are gone. IF checks will be mailed separately, that is not clear. Are they ... read more
Business response:
Thank you for taking the time to submit feedback. I am sorry that you have not had the experience we aim to provide and we will certainly work with you to rectify your concerns. We emailed you, directly, and included a claim form you can submit electronically. Our correspondence is mailed in security envelopes to safeguard personal health information, and I am sorry to hear that your envelope was not handled with care. Once the U.S. ************** takes possession of mail, we trust they will handle it with care and deliver i... read more
Manager told me they would reimburse me so I could enroll again once I was physically able. Never refunded my money! COMPLETE SCAM! Not happy. Never went to the gym, physically unable to. After I explained to a manager that I was very sick and needed to pause enrollment/membership, she (***) advised me to work out through the online apps (knowing I was bedridden with Covid-19!!!).
Business response:
Hi Dianthe, We are sorry to hear youre dissatisfied with the Active&Fit Direct program. We have made several attempts to contact you both by phone and email, however, we have been unsuccessful in reaching you. Please contact me at the number on the email sent to you on 08/05/2022, and I would be happy to discuss your concerns.
Terrible reimbursement and lack of knowledge! Every time we call to speak with a rep, we ALWAYS get a different answer. We show proof of all the steps we have taken but still delay, delay, delay. Its as if they pick and choose who they deny and cover.
Business response:
Thank you for your feedback. We strive to provide consistent information and handle all transactions timely. We were able to identify your transactions and they have been handled in 12 days from receipt to completion, on average. I emailed you directly to better understand your concerns. We appreciate the opportunity to partner with you on areas of concern.
Frequently asked questions about American Specialty Health
How is American Specialty Health rated?
American Specialty Health has a 1.6 star rating with 256 reviews.
When is American Specialty Health open?
American Specialty Health is open now. It will close at 5:00 p.m.
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